Major Wood Dock

I have worked with Major Wood Dock on previous projects and was satisfied with their work. Unfortunately though, for this job the workmanship of Major Wood on their first visit was not even close to acceptable ? the re-decking had crooked boards, improperly secured boards, cracked boards, bad cuts, and very uneven spacing. The owner, Greg, indicated that he was ?embarrassed? by his work. He was very apologetic and reassured us that he wanted the job to be ?our idea of perfect.? We were not expecting perfect and told him that we were willing to live with reasonably well done, as the underlying structure itself was not being rebuilt. After the initial visit, the owner himself made plans to come out a second time, so a more experienced assistant could come out to help him fix the issues. Unfortunately, I was not able to ascertain all of the issues prior to the company?s second visit because there were so many. I had focused on the larger issues, but as some those were fixed (not everything I had identified was fixed during the second visit); several additional issues came to my attention. When I called back a third time and scheduled a final appointment, I was disappointed that Major Wood failed to show up at the scheduled time and failed to return multiple calls/requests. After waiting several weeks, I was only able to get resolution by creating a BBB claim and an Angie?s List complaint. It wasn?t until a third party intervened that the company finally resolved my issue. I am still not entirely satisfied with the workmanship on my walkway, but most of the blatant issues have been addressed so I consented to close my claim. I will never do business with this company again, nor would I recommend them to anyone.