MaidPro Woodbury

I would not recommend this company to anyone. They cut corners on cleans and treat there employees lousy. Subpar at best.

The ladies are always on time. I do not have to tell them what I need done - they have it all written down from our initial visit and they do great. They do their job very well.

Great! Two ladies; Kathy and Joy, cleaned my whole house. They worked very well together, got right down to business and did a really nice job. I will be calling MaidPro again.

Overall they do a fantastic job. They are very professional and are good with keeping the communication open. About 90% of the time, we have the same cleaner--Tom Roach--who is excellent. The other cleaners are ok and do a fine job, but Tom goes the extra mile which makes a huge difference to us. I recommend MaidPro, but highly encourage you to ask for Tom specifically.

They come out once a month. It's one person for two hours of cleaning. They do a very good job and we've used them for quite a while now. We'll be using them again next month. They're just very thorough and so we feel like we get good value.

I have used MaidPro of Woodbury for 4 1/2 years. The workers vary in skill and the turnover is brisk, so rarely do I see the same folks for more than a few months. Cleaning on average is hit or miss, with rugs rarely lifted, the floors generally swept but more wiped than clean (spots/sticky stuff remains). Sometimes they don't come because they don't have enough people, and notification of this is same-day. They are responsive to complaints, but I've come to expect little.

No issues experienced

sometimes good....sometimes not so much

I'm usually not home when they come and the ones that have been there they are not like overly talkative they are there to get their work done. They don't do a deep cleaning and in some places they don't dust if there is too many movement, they don't like to move things.

I was disappointed to discover a lot of things were missed. The wood floors did not get cleaned under beds or other furniture. The half bath was completely missed .The master shower had dirty grout. The sides of furniture were not dusted. The area behind the kitchen faucet was not cleaned

Scheduling changes are easy and just a matter of a phone call.  Since I am busy many mornings, I prefer to have only Mona clean at our house while I am gone.  Shelly understands that and the handful of times in the past 10 years that Mona has been ill, Shelly has personally called to ask if I would like someone else to come, have Mona come later in the week or wait until my next scheduled cleaning, which I really appreciate. I can't think of any other service that I am still using after 10 years, that alone tess you how happy I am with MaidPro!

I have been using MaidPro for a few months now, and while it took a few times to get settled on details, I now have a fantastic team who go the extra mile and are always very easy to have in my home. Gloriana and Shirlie are very professional and also tend to little details that matter--my daughter always rushed up to see how they've arranged her stuffed animals. I am so grateful to have found this team to help me keep some semblance of organization in my life.

Excellent.  Have been using them for a few years now and am extremely pleased with how everything is done.

unknown

We have them come monthly for a general cleaning. Some of the cleaning people are better than others but overall we have been happy with their work.

I love there scheduling system.  They are very easy to communicate with it.  If I have a concern they come out and make sure it is taken care of. 

I hired Maidpro for a move out cleaning. I already moved out of my town home a couple of days before, so the whole house was empty.
Two ladies showed up around 8am in the morning (though their scheduled time was between 9am and 12pm). I let them in and had to leave to drop off my kids at school. I asked the cleaners and they were fine with that. I told them very clearly what needs to be done and asked them a couple of time if they knew what I wanted and if everything was clear. I wrote them a check for $139 and left. They were supposed to be there for 2hrs. If the cleaning was not done by then they were supposed to call me to see if I want them to do the rest of the work or not. These were the things I signed up for - clean two bathrooms and one kitchen - that includes cleaning inside of the cupboards, fridge, oven, microwave, clean the toilet, sink and bathtubs in the bathrooms.
I came back around 12pm. I went into the kitchen. Absolutely nothing was done. They didn't touch the fridge or the oven or the microwave. Inside of the cupboards were just the way I left them. All they did was wipe the countertops. But there were water streaks all over. The kitchen looked more dirty then before. The bathrooms were the same....toilets, sinks, mirror nothing was touched. Bathtubs looked like they were wiped with water maybe but definitely not scrubbed. There were no soap or any other cleaning product (natural or general) involved. me and my husband had to spend couple of hours cleaning everything ourselves. It was very stressful as our tenants were moving in that evening and we had to do other last minute clean ups and fix ups.
Couple of days later Maidpro called to see how their service was. I told them exactly what happened. The man named Dionne said he'll talk to the owner and see what he can do. He called back next week to say Maidpro will refund $75 out of the $139 dollars that I paid. I can have it back on my card they have on file for me or they can send me a check. I asked for the refund on my card.
Two weeks later I checked my card and saw no refunds. So I called back to see what was going on. Someone named Shelly answered the call. She checked her computer and said that the note on my account said the refund will go back on my card. She said in a very angry tone "I don't know why you would think we would do something else". I explained to her that I didn't see the refund yet on my card and Dionne ( the guy who I talked to before) said that they could refund me by check or CC and I wanted to make sure it goes back on my CC. The lady very rudely told me she'll get back to me.
Ironically this Shelly person called me back in a couple of hours and guess what.....they sent me a check at my old address. So I called back and this time the owner answered the phone. His name was Dan. I explained to him the situation and that I haven't received the check as it was sent to my old address. This man was even more rude than his employees. He said all he knows was that the check was sent. I asked if he could send another check to my new address and If I receive the old check in the mail I'll destroy it or drop it off at their local office. He said very angrily "no" because that will cost him $32 to put a stop on the old check. So I asked him why they didn't call me for my new address as the they knew very clearly that it was a move out clean up. I also told him i'll call him back if I don't get the check in the mail in another couple of days. He very unwillingly agreed and hung up on me.
Not only were their service bad but they also had awful customer service. Obviously keeping their customers happy is not their priority. It was stressful moving with two kids. But these people didn't help...they made it even more stressful. They were rude and made me feel like I was wrong to say they had bad service. We hired their service so that we can concentrate on other things. But that was not the case. I really don't care about the money. I just want everyone to know about the service before they hire Maidpro. They are in one word "AWFUL".

I got them through Angie's List, and they are excellent.

The cleaner does good work.  The house looks good in "general" after she leaves.  There are just some things that I would like done "better" but requires them to charge for extra time for "detailing."

They were here just one time and they are coming back later. It's going to be once a month. I was pleased with everything. It has been good. I might know more after I'll have them here a couple of times. It was one girl that came out. She was friendly and seemed to be efficient. She listened to what I suggested and I have particular products that I use on things like the granite countertop. They are new things and I prefer different products for those and they were fine with that. She was just really nice and did a good job. I like having the whole house cleaned at once. I am kind of new at this, but I think the price was okay. It's about what other people that I talked to were asking to also. The quality was good. Their punctuality was very good.

unknown

I called and spoke to a gal in the office. She was extremely helpful.  She figured out how big
my home is and how long it will take.  We talked about what I needed done.  We arranged to
have a cleaner come.  She came and met all my expectations.  The office will charge my VISA
the next day after they hear that I am satisfied.  I like that.  AND they have 30 employees so if
one is sick, they will send someone else.  I have not had positive experiences in the past with
smaller one or two person companies, so I am looking forward to a long relationship with this
company.

We contacted Maid Pro to come in help us while our house was on the market.  There were a couple of areas that were missed when the initial cleaning was done.  However, the subsequent cleanings were great.  We had Maid Pro complete the final cleaning on our home when it sold and also arranged for them to come in and do an initial clean on our new home.  The employees that I worked with were always friendly and professional.  I liked that the same person come every week - I felt comfortable with her and she was familiar with our home and priorities.  

Initially, I contacted Lake Elmo Maid Pro to perform a move out cleaning of a house we had been renting for three years.  We just bought a new house and I wasn't in the mood to try to deep clean our rental...I thought I would hire professionals to do the work so that I could be assured that we would get all of our security deposit back.  All of the furniture and personal belongings had been moved out of the house at the time.
I received a call back right away from a very helpful representative at Maid Pro who walked me through a "survey" of  house info (how big, how many bathrooms, etc) and what specific services I wanted performed.  After going through this info, I got an estimate of four hours at $40/per to complete the work.  Even though it was before Memorial Day weekend, they were able to get me on the schedule quickly, which I appreciated very much.  They asked for and I gave them permission to work over the allotted 4 hours if they needed more time to complete the work.  That was fine with me...I thought that the price was reasonable if the work was done well.
I asked to have the upstairs of the house cleaned....refrigerator, stovetop (oven was already clean), cabinets, all wood floors washed and bathroom cleaned.  Downstairs, only the laundry room and bathroom needed to be cleaned as our landlord was planning to replace all of the carpeting in the basement. anyway. 
The work was performed on 5/22/13.  I returned to the house to get the key just as the cleaning person was finishing up.  After she left, I took a quick look around to see how everything looked.  I didn't do an in depth inspection as the floors were still really wet and I didn't want to mess up her work.
From first glance, it looked pretty good upstairs.  The glass in the china hutch looked a little streaky, but I really didn't notice anything else upstairs that stood out.  I didn't go through drawers, cupboards or anything like that at that time.
I then went downstairs and was really bummed to see that the laundry room hadn't been even touched.  It was totally missed.
I went home, disappointed that I would have to follow up again the next day with Maid Pro to see what happened.
The next day, I called Maid Pro and told them that no one had cleaned the laundry room.  She told me that that surprised her because they had gone slightly over the four hours estimated to clean the house.  She also told me that they have a 24 hour guarantee for their services performed and will go back and fix things if you are not satisfied.  However, the person who cleaned the house was off that day.  She said that someone (I am assuming this would be the manager or owner or Maid Pro) would call me back about this.  I was very understanding (hey -- anyone could miss a room, right?) and told her that I didn't need this fixed within 24 hours since I knew it was right before the Memorial Day holiday and they were busy.  I said that it could be fixed any time before May 31, when we had to give the keys back to the landlord.  We hung up and I expected that I would get a call to arrange the additional cleaning some time the following week.
No one ever contacted me from Maid Pro.  I ended up cleaning the laundry room myself.
At the walkthrough with our landlords on June 1st, we went through everything in great detail.  Upon closer inspection, the pantry had never been cleaned out, the recylclable bin wasn't washed out.  The track was broken for the garbage bin and recyclable bin (we were charged $30 for this), the cupboard doors were still dirty (we were charged $50 recleaning fee).  It was kind of embarrassing to get charged for additional cleaning when I tried to do everything the right way and hire professionals.  I guess I learned my lesson as I didn't go through every detail immediately..
What is really disappointing is that they could have made all of this better, but they totally dropped the ball and did not follow up by contacting me..
I had even mentioned upon initially booking this appointment that I would also be interested in getting an estimate for bi-weekly cleaning of our new house as well.  You would kind of think that might be incentive for a business to make a good first impression for continuing patronage.
All in all, we were very disappointed in Lake Elmo Maid Pro and would not recommend them to our friends or family.

They have done a good job.