LOFGREN HEATING & AIR CONDITIONING

Installed carrier furnace and ac. Did a good job. No issues.

went very well

Excellent. Quick and thorough. Professional as always. Explained everything and had the necessary motor in the van.

We are very pleased with the outcome. Neil was very good in answering questions and communicating the differences in the furnaces. Everyone showed up for the scheduled appointments on time and the work was completed in a timely manner. They also submitted all the applications for rebates from the utility companies on our behalf.

unknown

The service went really well. Very professional and on time.

Early on a very cold Monday morning, I called Lofgren Heating & Air Conditioning. The phone was answered promptly and pleasantly. When I described the problem, I was told that they were "swamped." (This was a realistic expectation considering the sub-zero temperatures and long weekend.) However, I was asked if we had any heat. I told him what I was able to do to keep the house reasonably warm. I was then asked for my information and told that the scheduler would call later and that it was likely that they would be able to provide service the following day. As promised, the scheduler called me later in the day and as expected, a three-hour service window was set for the following day. I was told that I would get a call 1/2 hour before arrival within that window. Early in that window, I got the promised call. The technician arrived in a timely manner in a truck that was clearly marked. He greeted me (and my dog) kindly. He listened to my description. (My description included what I had done to attempt repair.) He then opened my furnace, explained to me, without condescension, what I had done wrong and proceeded to show my how to do this myself in the future and recommended that I do so annually.  While he had the furnace open, he looked for other common problems and told me that the furnace looked clean. No other problems were found. He read the serial number and told me the year it was manufactured which I did not previously know. We discussed options for installing a higher efficiency furnace and he pointed out some structural points of my house that would make it costly to do so. In the end, he was done so quickly that he volunteered to reduce the price by approximately one-third.