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LIGHTHOUSE MOVING
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,
About us
***We are a multiple year Super Service Award Winner, with an "A" rating at the Minnesota Better Business Bureau, and Google. We're a full service moving company covering the entire state of Minnesota. We do full packing, as well as moving of entire households. Our workers will stretch wrap all of your furniture then put clean, thick moving pads over it for protection. We've been in business 14 years, and are fully licensed and insured. We are a local company that takes pride in running a solid, and ethical moving business.
Business highlights
Emergency services offered
21 years of experience
Services we offer
AND LABELING THE EXACT LOCATION OF EVERYTHING AS WE PACK IT UP. WE PROVIDE ALL OF THE BOXES AND PACKING SUPPLIES AT A REASONABLE COST., LOADING OR UNLOADING YOUR TRUCK OR POD. WE'LL ALSO PACK UP YOUR HOUSEHOLD, PUTTING EVERYTHING INTO BOXES, RESIDENTIAL & COMMERCIAL MOVES
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6124 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 9% | ||
| 5% | ||
| 1% | ||
| 4% |
Showing 1-25 of 124 reviews
Kristy M.
Sep 2024
John and his colleagues at Lighthouse Moving took care of my needs when moving to an apartment. They were considerate and quick to get my items loaded and unloaded at my new home. My furniture was well taken care of and loaded safely on their moving truck. I was very impressed with their efficiency and their prices! Give John a call if you have any moving needs.
Response from LIGHTHOUSE MOVING
"Thank You [Member Name Removed]. We appreciate your taking the time to leave your awesome review about us! I'm behind on my Angie's List reviews so your review really helps!! Thanks again for your business and if you, or your friends need movers in the future, we will be here, and eager to help you get moved safely and efficiently. John Hathaway with Lighthouse Moving"
Chantal M.
Nov 2023
Google Review
The Lighthouse Moving team helped me move from my old studio to a 1bd. John and the guys were really nice, booking was super easy and it was affordable. They definitely made moving less stressful!
Response from LIGHTHOUSE MOVING
"Thank You Chantal! We appreciate the positive review. And we thank you for your business. Please tell your friends about us! Lol We wouldn't be here without you! Since we started the business in 2004, customers just like you have been keeping us busy. Thank You!"
Thea S.
Sep 2022
I highly recommend Lighthouse Moving Company. They were efficient from the very start, which involved loading the items on to the truck, all the way to the finish of the shift, which involved carefully placing them into my newly designated rooms. They arrived on time; they were accommodating; and the rate was very reasonable. I am impressed with their level of amazing sense of professionalism and expertise. The management responded to my requests in a timely manner. More specifically, they kept me updated and informed, every step of the way, which I certainly appreciate, since schedules tend to be in flux. On top of this, they also provide the following services: residential, business commercial, home, and packing assistance. After reading their stellar reviews, it is obvious that they have a fantastic local reputation! With seventeen years of experience, they are both trustworthy and ready to go! All-in-all, if you want an awesome and flexible relocation team, with a positive attitude, go with LIGHTHOUSE MOVING COMPANY and ask for “John!” [*** Link removed ***]
Response from LIGHTHOUSE MOVING
"Wow [Member Name Removed]! What a stellar review! Thank You for taking the time to put it all together... Glad you liked our workers, Carey and Rick have been with us for years, they always do a good job. We want you to know that we appreciate your business! And we thank you for the generous tip you gave the workers. If you there is someone you don't like, who is moving - give them our number! Lol. I know humor isn't always my strong suit..."
Lisa B.
Jul 2021
I hired Lighthouse moving for a recent same city move. From the start to finish Lighthouse Moving exceeded my expectations. John the owner promptly returned my calls, explained in detail the costs, and was upfront and honest. The two professional movers: Cary and Tau were professional, kind, and just all-around great to work with! I will highly recommend Lighthouse Moving to any and all friends in need of an excellent moving company.
Amy B.
Jan 2021
They did such an amazing job with the move. The movers were so friendly and professional. Before the move, they went out of their way to fit me into a hectic last minute change up as I had to attend a loved ones funeral and plans changed. Then again, on the day of the move they were flexible as the apartment I was moving into last minute had to install new carpets and they went out of their way to push back the time for me. Their flexibility made a very stressful situation less so for me and my family and their overall friendliness meant a lot. I wish more businesses were as human and operated the way they do. Their prices are fair as well and they got the job done quickly. I highly recommend this company.
Response from LIGHTHOUSE MOVING
"Thank You [Member Name Removed]! Glad the workers came through for you, and super glad we were able to accommodate your moving dates. We appreciate your business and Thank You also for your personal review!"
Marge W.
Oct 2020
I was very happy and grateful for their help and compassionate service.
Response from LIGHTHOUSE MOVING
"Thank You [Member Name Removed], we appreciate your business. Glad we could help your friend get things sorted out in her garage, and help you in the process!"
Rachael B.
Sep 2020
My experience with this moving company was not as I expected. Not only did the owner, John, ask me how old I was in our initial conversation because I “sounded young,” he was rude leading up the move and his times for arrival kept changing. He also avoided my calls/texts. I had to get my mom to call him so he would answer his phone. Moving is already stressful enough and I did not feel as if I would be able to depend on him or his team. They surprisingly did show up almost on time, but John and one other mover came into my apt. with no mask on during a pandemic and did not have one- I had to give them both a mask to wear. Why didn’t he expect him or his team members to wear a mask? Also, my apt building does not allow people not to wear them. The experience was awkward and they wrapped all of my things in newspaper as opposed to neutral paper, which made me worry about my things being covered in ink. They also did not have any wardrobe boxes for my hanging clothes so they folded them in boxes. They also ran out of supplies when packing my stuff and did not tape all my boxes shut, but rather folded the tops and bottoms (can provide pictures). They also did poor wrap job on my reupholstered furniture (can provide pictures). Finally, they packed my things without thought or strategy and had to take everything out of my storage unit to repack it. When I mentioned this to the owner, he said “you and your mom were there, why didn’t you tell them how you wanted it packed?”- As if this was our job to direct the movers who you expect will do things the right way the first time. Instead they packed my bed (one of the largest items) last and it did not fit, hence the repacking. John quoted me $145/hr and changed it to $190 the day of. John’s team was nice and hardworking, but lacked what I would call common sense for movers. My conversations with John were uncomfortable, unprofessional, he made excuses and is condescending. He is also irresponsible with his team and I heard them arguing because they had not been informed about another job following mine. John also got in an argument with my mom when she asked him to pack my lamps. He said “Didn’t you see us putting the boxes and paper away? Now I have to get another box!” And he tried to make this situation feel like our fault. I’m a military Veteran with several moves under my belt and the most important thing to me is a company with integrity This is the worst pack job I have ever seen and it actually makes me sad to see my possessions treated this poorly. I also can’t believe I paid almost $1000 for one of the worst pack jobs ever- with pictures to prove it. Had I done a larger move, I could have seen this going much much worse than it did, SAVE YOURSELF THE TROUBLE.
Response from LIGHTHOUSE MOVING
"We showed up at 8:30 an hour earlier than originally scheduled, with 3 guys instead of 2, so as to accommodate her request to get the job done quicker. When we got there I talked to her about the option to have 3 workers, and mentioned to her that the third worker would be $45 more per hour. Her response: "That's perfect, yes three workers will be fine." Her comments in her review have nothing to do with the events as they actually transpired. She is exaggerating and manipulating the facts. She watched us pack for 3 hours never once mentioning to us that she preferred to have the boxes taped shut. We have been folding the boxes in on themselves, to close them for the past 16 years. Same with our use of newsprint. She watched us use newspapers to pack up her dishes for hours and never said a thing to us. The bottom line is that we got her moved in a timely manner and everything was moved safely and with care. I admit I found her difficult to deal with, someone who was a poor communicator, who seemed to expect us to read her mind. Being in the military I guess she had certain expectations. But she never imparted those details to us. I feel she is one of those customers who delights in being a bully, and that she has issues that have nothing to do with Lighthouse Moving. She has left reviews all over town trying to destroy our business. I've had a few customers like her over the years, but only a few thank goodness! Our 240 customers a year understand that we strive to bring you an honest and solid moving company. And we will continue to do just that in the coming years!"
Gregg D.
Nov 2019
John and his crew did an excellent job with our difficult move. They were very professional, friendly and accommodating. They were even willing to take some of our items to the disposal site for no extra charge. Would highly recommend Lighthouse Moving to anyone in need.
Response from LIGHTHOUSE MOVING
"Thank You [Member Name Removed]! We appreciate your business, and it was great discussing the problems of the world with you as well. We'll stay in touch and see what shakes out in this crazy world of ours. John Hathaway"
Cheryl P.
Apr 2018
Excellent work! The guys are so nice, careful, professional and strong! They moved us during a snowstorm and were so accommodating.
Balaji S.
Nov 2017
Great - John even repaired our dining table which got slightly damaged ( old item anyway). He did this free and delivered it back to the new home
R C.
Nov 2017
My husband and I were very appreciative of the service we received from Lighthouse Moving. We requested movers to move all our bulky and large furniture from one two story townhouse to a three story townhouse. The movers arrived on time and both movers were very polite. The weather was blustery and snowy and they still kept a very pleasant and positive attitude. They handled our items with care and they were very efficient with the overall move, despite the weather conditions. We would highly recommend Lighthouse Moving based on rates and excellent customer service!
David O.
Oct 2017
Very well. Prompt, professional, and nothing was damaged.
Response from LIGHTHOUSE MOVING
"Thank You [Member Name Removed]! We appreciate your business! John"
Sandra M.
Sep 2017
The movers were on time, couteous and professional. We had a lot to move and the mover provided the truck for moving and the men. Both of the movers worked very hard. They wrapped our furniture for storage and figured out how to fit it in to get the most use of the space. We had a few odd pieces such as a grandfather clock and a clavinova and they moved them easily. We will definitely use them again.
Response from LIGHTHOUSE MOVING
"Thank You for the great review! Glad we came through for you. John"
Arnold D.
Aug 2017
It disappoints me to have to leave such a negative review because things started out very well. John, the owner of the company, was initially responsive and cooperative about scheduling my move on fairly short notice. He was also flexible with the scheduling of packers since I didn't know for sure how much time it would take to do the packing. He told me that I could have two packers to help until the packing was done and two movers who would continue working all the way through and see my belongings to their new destination to be unloaded and some items set up. John himself ended up being one of the packers. Everything went pretty well with the packing and loading of the truck. John's employees were courteous and efficient and got everything loaded in a reasonable amount of time. The first problems I encountered were 1) in our conversations prior to my scheduled appointment, I informed John that I had a Bowflex exercise machine that I would need to have disassembled to a point that it could be moved out of the apartment and onto the truck. When they arrived and saw the Bowflex, he simply said that he was under the wrong impression of what a Bowflex was and that they would not be able to disassemble it for me. Since I needed to have everything out of the apartment THAT day, it left me with no choice but to give the building's maintenance man a $500+ gift by leaving the nearly brand new Bowflex behind. 2) In regards to the package that I purchased through Angie's List, it specifically said that boxes were included in the package. John's answer to that: "Oh, no, that's their error...boxes aren't supposed to be included." So, he provided me with some boxes...but he charged me extra for them. On the other end, at my new apartment, things did not run as smoothly as the loading had. The team seemed to be rushing, I'm assuming because they had another appointment scheduled. Even though John had told me I could have them as long as it took to get everything unloaded and to do some set-up of things like my bed (and I of course would be billed the hourly rate accordingly for the extra time.) In their rush, the movers broke a large piece of wooden art (a carved giraffe). When John could tell that I was a bit upset that this had been broken, his reply was, "Well, nobody told us that this was something particularly valuable." I found that reply to be a bit disconcerting. Had he expected me to point out all items that I considered to be "valuable" so they would handle them more carefully? Anyway, instead of offering to pay for the damaged piece of art, John stated that he had a friend who could repair it and return it to looking good as new. I agreed to let him take it to be repaired. That was two and a half months ago and I still have not received this item back. I have contacted John on multiple occasions about this and his reply is always something to the effect of, "I'm sorry...the guy's been really busy, but he should have it done in the next few days." Not once has he proactively contacted me about this. My other disappointment on the unloading end was that I was to have as much time as necessary (at my cost) to have them do some set-up and even a little bit of unpacking. Only because I stopped them before they could rush out, I got them to set my bed up...nothing else I wanted assistance with was done. Lastly, and this is where I would warn for prospective customers to beware, John does not provide you with a clear idea of what you are going to be charged in addition to the package you buy through Angie's List. When it came time for us to settle up, he had a pad of paper on which he scribbled some things, did some calculating and then came up with a total I was to pay. It was WAY higher than I expected. I had to look through what he had done and after much calculating realized that he was trying to charge me again for money that had already been paid upfront. The rest of the charges were not itemized and I really don't know exactly what I ended up paying for, but he got it to a point that at least seemed in the ballpark of what I was expecting, so I paid it. If you are working on a strict budget, GET IN WRITING FROM JOHN IN ADVANCE what your charges will be. Again, I'm not happy to be writing a negative review because John really seemed like a decent guy and he had good workers on his crew...just a bit careless in handling some items. I'm disappointed that I lost a piece of art that while not overly expensive, had meaning to me and that there was no responsibility taken by John or his company to make that right. I would also suggest that a more professional system of estimates/invoicing be implemented so that customers are aware of what they're being charged. And lastly, if something is listed in the package you're selling on Angie's List, HONOR IT...and if it's wrong, get it corrected by contacting Angie's List. Not honoring something that's right there in black and white is simply wrong.
Janice D.
Aug 2017
With each of my four moves, Lighthouse Moving has always been there for me. The movers have always arrived on time, did an excellent job at wrapping/moving my furniture on and off the truck, plus they are very cordial, hard-working and keep at task to get the job done without incurring additional cost(s) to me. I would definitely recommend that you try this wonderful company the next time YOU decide to move!
Response from LIGHTHOUSE MOVING
"I'm very glad that we won't have to move you again, but not from any selfish perspective! But rather because I'm happy that you have now purchased your very own home! And you can dispense with the need to call any movers for a very long time. Congratulations, on your new abode, and if you ever do need us, we'll be out here braving wind, rain, and snow for our customers!"
Beth C.
Aug 2017
It went well, the movers were polite, friendly and competent. The move required two trips, over two days. Thus, it was more expensive than anticipated. Nonetheless, nothing was damaged or scratched. A successful move!
Response from LIGHTHOUSE MOVING
"Thank You [Member Name Removed]! Its customers like you who make being in business a rewarding and fulfilling endeavor. Truly: you took the time to write your review and you were fair and honest in it - we here at Lighthouse Moving truly Thank You!!"
Rikki W.
Aug 2017
I had the absolute worst experience with this moving company! They showed up late, truck was not big enough, held my stuff overnight because they didn't finish because it got too late, left me and my son stranded at old apt without beds and 75% of our items on the truck. The next day they showed up with another truck and then charged me so much more in order to have all my things unloaded from both trucks at new house. Complete nightmare, not compensated for all the issues and inconvenience and then charged more putting me way out of my budget for movers. Worst company! Don't know how they have a good rating here- I was taken completely advantage of! I'm writing this review now I'd of time if services because I wasn't an Angie's list member then, and I'm in the process of moving again and looking for reliable good movers- thought about how horrible my last experience was and didn't want anyone else to suffer as my son and I did!
Response from LIGHTHOUSE MOVING
"This is just about the most ridiculous ignorant review I've ever had to respond to!! I find it absurd that Angie's List allows people to write a review about a company from a series of events that is over 4 years old. And from someone who was not even a member of Angie's List at that time. The fact that Angie's List has so little respect for its business members as to allow this, is beyond unfair almost to a point of Kafkaesque Lunacy. This move happened four years ago in June of 2013! Earlier today this customer wrote me on our Angie's List Message Board, and at that time she mentioned to us that her move took place in June of 2013; then in her review above, she wrote that the move happened in 2014, So apparently even she feels that 4 years is too long to complain about her move. I had to go back into our old old files, stored at a warehouse, to finally find her move. At that time we provided a truck size based on what she told me she had. When we got there she had far more than was presented to us over the phone. At that point, we have no choice, except to do the move as competently as possible given the circumstances. Which we did. And the workers did a perfect job. We treated her furniture and residences; walls and floors with extreme care. We did have to come back the next day to finish up - but as a company with workers, we have no choice; I cannot expect our guys to work until 2 AM. Its true that we did not give her any money off her move. Nor was I willing to send her a check today, despite her hinting around about money on our Angie's List message board earlier. But that was because the guys worked hard and did an excellent job, and the difficulties from the move were from circumstances that we had no control over. She is right about one thing though, we do have an excellent record with Angie's List, Google, and Yelp, and with every other venue out there. We moved over 490 customers last year and had about 12 complaints in total. In parting I would just like to say that, in this instance, the old adage, "You just can't please everybody" is 100% apropos. But I do feel sorry for her next moving company. Truly. And I suggest they check their Angie's List reviews in 2021. Hopefully she's not asking for money again."
Mark D.
Jul 2017
Great for the most part. It was a very hot day to toward the end everyone was slowing down and not being as careful. However they did go the extra mile to make an additional trip from the storage unit. While they may not have been as efficient as I would as expected (they broke one lamp and did not try to move one heavy piece of furniture to he basement), they did keep working through the heat. I felt the price was high for the level of work done but I am thankful it is done.
Response from LIGHTHOUSE MOVING
"Thank You for the review. I do apologize if the move took a little longer than expected. The total time for your move was 5.5 hours. I don't feel that 5.5 hours is an excessively long time for moving a 3 bedroom house and a 12' X 12' storage unit? We will certainly reimburse you for the lamp, and again I do apologize for our not meeting your expectations. Sometimes the heat can slow the workers down some. If its hot outside its another 15 degrees hotter inside the truck. They do have to pace themselves so that they don't get heat stroke. Also I do want to address the issue of the cost of your move; you mentioned that it was $1200. Actually your move came to $939 plus you did give the workers a $150 tip; that brought the total up to $1089. $939 is quite a bit different from $1200. Sincerely, John Hathaway"
Colin L.
Jun 2017
While the overall service wasn't great, I had a few issues with this that could have been better. Most important item was the truck that was brought did not fit all the items. I have had to ask friends to help move things for me and drive back and forth numerous times with a full vehicle. They covered the 1st and 2nd floor, the basement and garage was left for me. This was the most disappointing part. The guys and John were otherwise great to work with. courteous, polite, willing to help. While I would likely not hire them again, the people I worked with were great.
Bernice H.
Jun 2017
The move went very well.
Response from LIGHTHOUSE MOVING
"Thank You [Member Name Removed]! You keep us moving - literally! Glad you found the missing table top cover. And glad our guys did a good job for you. If you ever need us again we'll be here! John Hathaway"
David O.
May 2017
Very well. John was very personable and also willing to fit me in between other scheduled jobs. His prices are fair. Both movers were very professional and worked diligently to get everything moved in a 6 hr. window. Nothing was broken and or damaged.
Joe D.
May 2017
Excellent. They were punctual, professional and worked really hard.
Response from LIGHTHOUSE MOVING
"We nailed the trifecta huh! Thank you so much [Member Name Removed]. Glad we measured up, And very glad that you are an Angie's List member, and that you picked our company out of all your other choices! The moving business is very competitive, its customers like you who keep us out there doing the dance! John Hathaway"
Colette D.
May 2017
IT WENT GREAT. SUCH NICE GUYS. THEY WERE SO CAREFUL WITH MY STUFF.
JULIE M.
Apr 2017
The move went very well.
Cheryl T.
Nov 2016
Fantastic! From the first phone call to the final say everything was smooth. They far exceeded our expectations for how much they would get done in the time allotted. They were worth every penny!!
Licensing
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FAQ
LIGHTHOUSE MOVING is currently rated 4.6 overall out of 5.
LIGHTHOUSE MOVING accepts the following forms of payment: CreditCard
Yes, LIGHTHOUSE MOVING offers free project estimates.
No, LIGHTHOUSE MOVING does not offer eco-friendly accreditations.
No, LIGHTHOUSE MOVING does not offer a senior discount.
Yes, LIGHTHOUSE MOVING offers emergency services.
No, LIGHTHOUSE MOVING does not offer warranties.