About us
Welcome to Lexus of Maplewood, part of the Village Automotive Group! We are your Maplewood Lexus dealer and strive to promote customer satisfaction in everything we do. We work hard to be your Elite of Lexus dealer. Take a look at our website to view the full Lexus lineup or browse our certified pre-owned inventory. As part of the Village Automotive Group, we also have an outstanding selection of Minneapolis used cars. We are more than a premier St. Paul Lexus, Maplewood Lexus, and Minneapolis dealership, we are an Elite Lexus Dealership. We also serve Burnsville, Rochester, Austin, Eau Claire, La Crosse and all of these cities' surrounding communities.
Business highlights
29 years of experience
Services we offer
Our Service Department staff is passionate about caring for the best vehicles in the world, and committed to keeping your Lexus in top performing condition. Our factory-trained technicians have years of experience and will get you and your Lexus back on the road as soon as possible.
Services we don't offer
Please call for details or schedule service online at www.lexusofmaplewood.com. (888) 218-7178
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.941 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 41 reviews
SHELLEY P.
Apr 2017
Auto Service
I've been dealing with them for over 15 years. This is my second Lexus. I kept my old one for a long time then my daughter-n-law took it.
The services were covered under the one year warranty. They explain everything and especially if I have questions they will give me all the details.
The services were covered under the one year warranty. They explain everything and especially if I have questions they will give me all the details.
Response from Lexus of Maplewood
"[Member Name Removed], thank you for taking the time to leave this review. We make it a priority to see that every customer is treated with the highest level of professionalism and honesty! We are thrilled to see that you are enjoying Lexus and all of its services. Please feel free to let me know if there is anything else we are able to assist you with. Sincerely, Sean Olson | Service Manager | 651-494-6832."
Gretchen N.
Nov 2016
Auto Service
unknown
Response from Lexus of Maplewood
"Thank you for taking the time to review Lexus of Maplewood, [Member Name Removed]. We are pleased that you had a great experience. If there is anything we can do to improve, or if you have any questions, please let me know. Sincerely, Matt Koehnen| General Sales Manager | 651-415-2404."
Roger G.
Jun 2016
Auto Sales
unknown
Response from Lexus of Maplewood
"Thank you [Member Name Removed] for the A rating and a very nice comment about Mike. We are so thankful for your business and are working on our pricing to keep our promise of having the best customer service in town. Sincerely, Tim Stearns, Service/Parts Director, 651-415-2420."
Shannon B.
May 2016
Auto Service, Auto Tires
unknown
Response from Lexus of Maplewood
"Thank you for taking the time to give us positive feedback. We appreciate your business, please let me know if there's anything else we can do for you. Sincerely, Matt Koehnen, General Sales Manager, 651 415 2404"
Linda B.
Mar 2016
Auto Service, Oils/Lubricants
There are two Lexus of Maplewood and I have taken my vehicle to both and they're excellent. I was there last in March 2016. There was a cost but there was a package that I got when I got the deal so yeah it was prepaid.
Response from Lexus of Maplewood
"Great to hear you are enjoying your maintenance package! Thank you for taking the time to give us your positive review. If there is anything more we can do in the future, please let us know. Sincerely, Sean Olson, Service Manager, 651-494-6832."
Linda B.
Mar 2016
Auto Service, Oils/Lubricants
I have a prepaid package from when I bought the car a couple of years ago. I will continue to use their services.
Response from Lexus of Maplewood
"[Member Name Removed], thank you for taking the time to give us your review! We are happy to hear that you've been happy with your services over the years. If there is anything else we can do for you, always feel free to reach out. - Tim Stearns | Service/Parts Director | 651-415-2420 | [email protected]"
ELLEN B.
Mar 2016
Auto Sales
unknown
Response from Lexus of Maplewood
"Glad to hear you were fully satisfied with your visit at Lexus of Maplewood! Thanks for taking the time to share your review! Sincerely, Matt Koehnen, General Sales Manager, 651-415-2404."
Mary M.
Mar 2016
Auto Sales
unknown
Response from Lexus of Maplewood
"Thank you for taking the time to give us this positive feedback! We do appreciate it. If there is anything else we can do for you, please let us know! Sincerely, Matt Koehnen, General Sales Manager, 651-415-2404."
Margaret J.
Feb 2016
Auto Service
unknown
Response from Lexus of Maplewood
"Glad to hear you are satisfied with all your service and repair needs at Lexus of Maplewood! Thanks for sharing and taking the time to give us your review! Sincerely, Sean Olson, Service Manager, 651-494-6832."
SHELLEY P.
Jan 2016
Auto Sales
unknown
Response from Lexus of Maplewood
"Thank you for taking the time to give us a positive review. We appreciate your business, if there's anything else we can do for you, please don't hesitate to call. Sincerely, Matt Koehnen,General Sales Manager, 651 415 2404"
Christopher H.
Sep 2015
Auto Service, Auto Tires
.
Response from Lexus of Maplewood
"Hi [Removed member name], Thank you for your review! We appreciate your time and business. I am glad to hear that your experience in our service department was good and that you were able to get your car serviced well. Thanks again, Tim Stearns | Service/Parts Director | 651-415-2420"
Corinne M.
Aug 2015
Auto Sales
unknown
Jack G.
Jul 2015
Auto Service, Oils/Lubricants + 1 more
.
Bethany K.
Jun 2015
Auto Sales
unknown
John D.
Jun 2015
Oils/Lubricants
0
Sally N.
May 2015
Auto Sales
unknown
Eric H.
Apr 2015
Auto Service
It turned out fine. Service is always good. They are always open. They have loaner vehicles.
Tim S.
Feb 2015
Auto Service, Auto Sales
They happened to be running a special on the water pump and they told me about it. I knew I was going to do one soon. Because of that, I did it. They did what they said they were going to do. They had it done on time, and they did a good job.
Marilyn N.
Apr 2014
Auto Service
It was a very good experience. They were very helpful. We did not spend anything because it was a free service deal.
Response from Lexus of Maplewood
"Thank you for the feedback! We value your comments and are pleased to hear about your positive experience with our dealership. Please let us know if there is anything we can do to serve you in the future. Joseph Petrusa New Sales Manager & Ecommerce Manager Phone: 651-415-2406"
Betsey L.
Nov 2013
Auto Sales
I bought a Certified Used Lexus at Maplewood in Jan 2013. This is my 3rd CPO Lexus. I got a reasonably good price on the car I bought. I was not happy with what they gave me for the trad-in on my 2001. They paid me $2500 for it and sold it for $9000. One of the reasons I was given for the low price was that it was a a smoking car, but low and behold a few days later they had it posted on their website as a non-smoking car. I was also dissapointed I had to clean my old car out and transfer my stuff to the new car outside in freezing weather. It would have been much nicer to be allowed to do that in the garage or service bay.
Response from Lexus of Maplewood
"."
Bethany K.
Sep 2013
Auto Sales
Very good customer service. Matched financing interest rate obtained from 3rd party. Quick delivery of the vehicles.
Response from Lexus of Maplewood
"We appreciate your feedback on your experience with our dealership. Congratulations on your new car, we hope you are enjoying it! Joseph Petrusa New Sales Manager & Ecommerce Manager Phone: 651-415-2406"
Bethany K.
Sep 2013
Auto Service, Auto Sales
Service was very quick we were in and out. The waiting area was clean and pleasant.
Response from Lexus of Maplewood
"Thank you for your review of the service you received at our dealership. Please let us know if there is anything we can do for you in the future. Joseph Petrusa New Sales Manager & Ecommerce Manager Phone: 651-415-2406"
Howard G.
Sep 2013
Auto Service, Auto Sales
Excellent repair experience. This is a 2001 Lexus RX300 with 230 thousand miles. Unfortunately the transmission locked up due to a failed pump. This happened late in the afternoon. I called Lexus of Maplewood and they offered to stay and wait for me no matter how late the hour until my vehicle arrived. AAA got me there on a flatbed well after normal service hours, and true to their word the staff was waiting for me and had a loaner all set up and ready to go.
The service reps kept me informed and up to the minute on the diagnosis and estimate of necessary repairs as well as the full range of options available. They made every effort to keep the cost down and even suggested I call Lexus USA to enquire about assistance with the cost of replacing the transmission. The call was very helpful although Lexus USA could not go beyond the discounts the dealership had already offered. Lexus of Maplewood reduced the bill by approximately fifteen percent and also applied a discount to the repair parts, up front and without any of the typical and quot;tell you what I'm going to do for youand quot; attitude. The cost of the repairs was, in fact, less than that quoted by other franchises for the same service... and without the amenities!
Lexus provided a brand new loaner vehicle for me to use. Due to a schedule conflict I was not able to pick up my vehicle the day the repairs were done and I was able to keep the loaner for as long as necessary, which was quite helpful. When I did pick up my vehicle, the final bill was slightly less than I had expected which was another pleasant surprise. The service rep went over the repairs that were done item by item and answered all of my questions clearly and knowledgeably. My RX300 was washed and ready and runs like new.
I could not be happier with the service and will definitely have future service performed by this dealership.
The service reps kept me informed and up to the minute on the diagnosis and estimate of necessary repairs as well as the full range of options available. They made every effort to keep the cost down and even suggested I call Lexus USA to enquire about assistance with the cost of replacing the transmission. The call was very helpful although Lexus USA could not go beyond the discounts the dealership had already offered. Lexus of Maplewood reduced the bill by approximately fifteen percent and also applied a discount to the repair parts, up front and without any of the typical and quot;tell you what I'm going to do for youand quot; attitude. The cost of the repairs was, in fact, less than that quoted by other franchises for the same service... and without the amenities!
Lexus provided a brand new loaner vehicle for me to use. Due to a schedule conflict I was not able to pick up my vehicle the day the repairs were done and I was able to keep the loaner for as long as necessary, which was quite helpful. When I did pick up my vehicle, the final bill was slightly less than I had expected which was another pleasant surprise. The service rep went over the repairs that were done item by item and answered all of my questions clearly and knowledgeably. My RX300 was washed and ready and runs like new.
I could not be happier with the service and will definitely have future service performed by this dealership.
Response from Lexus of Maplewood
"Thanks for leaving us this great review! I'm thrilled to hear that you had a positive experience here at Lexus of Maplewood. We appreciate your business and we will always do whatever it takes to earn your complete satisfaction. Thanks again, and congratulations! Regards, Mike Jensen - GM [email protected]"
Kathy W.
Sep 2013
Auto Sales
Salespeople professional informative.
Response from Lexus of Maplewood
"Thank you for the review! I'm happy to hear that we've been able to consistently provide a positive experience for you to enjoy! We value you as a customer and we're truly excited to work with you again-- see you next time!"
Sally N.
Sep 2013
Auto Sales, Auto Detailing Service
It went very well. This is the dealership that we got the car from and all of our dealings with them have been very positive from the salesman on through the other people that work there. A few months after we got the car, one of us ran over some nails and ruined two of the tires and we ended up having to replace all 4 of the tires at the dealership and that also was a positive experience.
Licensing
Insured
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Lexus of Maplewood is currently rated 4.9 overall out of 5.
Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Lexus of Maplewood accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Lexus of Maplewood does not offer free project estimates.
Yes, Lexus of Maplewood offers eco-friendly accreditations.
No, Lexus of Maplewood does not offer a senior discount.
No, Lexus of Maplewood does not offer emergency services.
No, Lexus of Maplewood does not offer warranties.
Lexus of Maplewood offers the following services: Our Service Department staff is passionate about caring for the best vehicles in the world, and committed to keeping your Lexus in top performing condition. Our factory-trained technicians have years of experience and will get you and your Lexus back on the road as soon as possible.
Please call for details or schedule service online at www.lexusofmaplewood.com. (888) 218-7178