KITCHENS MADE SIMPLE

I had my kitchen remodeled in May. I am thrilled with the results and the crew. Communication was outstanding. The workers were wonderful and on time…8:00 AM sharp. I have had other work done in my home, and the crew with Kitchens Made Simple far exceeds any other contractors I’ve experienced. The quality of the cabinetry is exceptional, and the skill of the carpenters and installers was second to none. Andy made my wishes come true in the design layout and patiently accommodated my “tweaks” to my original plan. I highly recommend Kitchens Made Simple.

Excellent! Best customer service and craftsmanship that I've seen in a very long time. We gutted the kitchen and installed everything new. Very responsive during process and creative in problem solving. I enjoyed working with everyone on the team from design planning to final punch list! I cannot recommend highly enough!

KMS just finished our gorgeous kitchen remodel and we couldn't be happier with the customer service or the remodel itself. Doug, Rob, and the team were great at keeping our project on task, communicating with us, and were trustworthy/easy to have around the house. We found the pricing to be fair and quality of the work exceptional. We would not hesitate to use KMS again and highly recommend them.

Overall it went well. Doug and his team of workers did a great job on the kitchen and we love it. We got the Starmark Cabinets and we are very happy with them and they look great. Rob and Doug were happy to let us do some things ourselves to keep the cost within in our budget. I think we overall paid a very fair price for what we got. My only con is the communication on finances. The initial estimate came in really high - we almost did not use them because of it. It wasn't until we reviewed the estimate closely that we figured out there was an unnecessary charge for electric and some other items we could do ourselves. It also was not made clear there were several different cabinet options that could have reduced our price. If we hadn't prompted them for more information and what we could do ourselves we would not have used them. For the final bill we were also charged for all additional items not on the original estimate but I had to bring up what we should have been credited for those to bring down the final price. I don't think this was done intentionally but instead it was some back office issues. Overall I would recommend Kitchens Made Simple but I would be very thorough to review all invoicing items to make sure they are correct.

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Company is co-owned by two people; one is in charge of sales, the other is responsible for project management.  The company is on the smaller side but they do employ a few of the workers that are responsible for a majority of the work.  This is key.  They contract out electrical and plumbing.  The quality of the work is good and they were very responsive to the few concerns we had.  We were especially pleased that they stayed within their project timeline and budget.  If there was anywhere where there was an opportunity for improvement it would be with the project management.  We felt that he was just not a "people person" and sometimes got frustrated with us when we did not understand "technical" descriptions or wanted things done a certain way.  In the end we got what we wanted but if he worked on his "people skills" we think this company would be even more productive.  If we had another kitchen to remodel I would use them again.  Great job for good prices.

I was not excited about that.  It was a little bit misleading.  he came out and did measurements and then we went back to the office to render the pictures.  We didn't get to keep measurements but just the picture. 

Great carpenters, Josh and Tim.  
Design and Project management needed to be stronger.

I replaced a double oven in the kitchen and it wasn’t exactly fitting into the space that had been there before. I called and asked if they could do that. They came out and installed the oven. They made sure everything matched and looked great again. They were still available to help. The workers were great. They were really nice bunch of guys. They work very hard to make sure you are happy and you are getting exactly what you. I like them a lot.

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It went well.  I had a lot of time with the designer, who listened to my ideas and created an excellent plan, adding some really nice touches of her own.

They were fine. Responsiveness was good, although they get other some delayed stuff, but always responded well. They made some minor mistakes but responded very well.

KMS remodeled our kitchen in August, 2013.  They were great.  They put a lot of effort into the planning and material selection.  No pressure whatsoever.  They accommodated everything we wanted to do.  They cost was lower than what we expected.  They were punctual, very courteous and conscientious.  We thought they were great all around.
Now the best part.
About 6 months after the work was completed we started noticing some problems with the floor.  The tiles were warping and separating.  In May we called them and told them what we were seeing.  They came out the following week, acknowledged the problem and said they would contact the manufacturer.  They called every couple of weeks to let us know what was going on.  In July they called and said that they would remove the old floor, let us pick out what kind of new floor we wanted (didn't have to use a product from the previous manufacturer) and they would install ASAP.  No cost.  Four weeks later the new floor was in and it looks fantastic.
KMS is first class all they way around.  Some of the nicest people you'll ever work with. 

We are thoroughly happy with our new kitchen and the process of working with KMS was great. We had not had any remodeling done before, but the whole process went smoothly, from design through construction. The quality of the workmanship by all involved is outstanding...with special kudos to Tim the carpenter. They kept us informed throughout the process, cleaned up the area each day, and made the whole process easy for us. Their designer Kay was great. She was helpful in understanding what we wanted and gave us many options to consider for cabinets, flooring, lights, countertop, etc. We loved being able to see many styles and samples all in one place in their showroom, instead of having to run around for this. There was never pressure to select particular options. Their prices were good, quality of work excellent, they were easy to work with and staff were all professional and a pleasure to work with. We would highly recommend them (and, in fact, already have done so).

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they were prompt in coming out to look at my kitchen space and take measurements.  then set up time in their showroom to go over designs.  Overall, I was disappointed that I had paid for a kitchen design, but I ended up with nothing more than a discussion of counter tops and cabinet replacement, and I never got the bid.  I was hoping for for some ideas, even for my small space, especially since I paid for the consulation.

They designed the kitchen. They are amazing. Price was good for what we got. The quality was excellent. There was one thing we didn't like and they came back and fixed it at no cost.

Very well laid out with different options

They were great.  They contacted us immediately.  The man who took measurements, was the owner, was nice and professional.  After the measurements, we made an appointment to look at the design in the showroom.  We had to reschedule a couple of times due to weather.  They were very accommodating.  They were also very pleasant and super reliable.  Their communication and flexibility was great.  Being able to see it in 3-d was definitely worth the cost of the big deal.  The estimate to use them as a general contractor for the remodel was high in our opinion.   When we mentioned that they said they would be willing to work with us but we’re not at the point for the remodel.   The program was more based on kitchen remodel.  They were honest and said that they do remodels mostly on kitchens.   I’m not sure if we would use them as a contractor for the remodel based on the costs. They also charge a contractor fee.  They would be great for a  kitchen remodel.  The showroom is nice.  They are very professional company.

My initial contact was to have my kitchen measured. The gentleman who came to do that was courteous and took accurate measurements and plenty of photos. I then had two design consultations with Jaqlyn. She answered all of my questions, spent quite a bit of time with me and provided a very workable design. I enjoyed working with her very much.
Beyond the offer on Angie's list which was for the design and computer renderings, I considered having KMS do the remodel of my kitchen. I am now considering options for custom cabinetry instead. However, if I do choose stock cabinetry, KMS would be my choice. I have confidence in their integrity based on my interactions so far and would expect them to deliver what would be promised. The only glitch in my contacts with them was that they are located in Roseville and I live in a southern suburb. The drive was a detractor to me.

We gave them our budget, they came and measure - and then we started with the design process. I loved every minute of it! The actual construction of the project was great - the project manager is very hands on and kept us up to date all the time. I have absolutely  nothing bad to say about this company. We are going to use them again for some cabinets in our basement.

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This was for our Kitchen. The design renderings were for opening up our kitchen to provide us with more space. We had them do the work. The employee who came out to do the design was a nice guy. He came out and took measurements and talked about what we wanted. He took those back to his office and turned it over to one of his designers. We decided to go with them for the remodel. They worked with us, because we didn’t want to spend a lot of money.  Their carpenter, I really liked him and he did a nice job. The job took about a month to complete. The demolition portion there was a project manager and an employee and that took about 3 days. Then they were able to do patch work on the walls. We also had some electrical and plumbing work done that this company contracted out. The carpenter and one other employee completed the work. The one thing I was a little disappointed in, was the follow up. I wished they would have checked back with us. Also, I wished there was a little more discussion with the design. We had spoken with one of their employees and then she had left due to employee leave. We were then given another employee and we feel like the design for the cabinets/drawers fell through the cracks. I would have appreciated more advice with the limits to the design.