Kitchens By Krengel Inc

I fell in love with this little display kitchen, when I first saw it in Krengel's front window ten years ago. When I saw it was for sale ''as is'' I jumped at the opportunity to buy it. LoriJo worked very hard to create a design for me, that worked and I love it. There were long delays in getting the correct additional pieces from the factory. Ordered in late winter, with the last piece delivered in late summer, meanwhile receiving wrong, damaged or lost-in-the-warehouse pieces. But since I had a basically usable kitchen at that point, it worked out okay. I would have liked them to be more aggressive in getting the correct parts from the factory to me more quickly. They met their deadlines for the plans and for the countertop. It was the stuff from the factory that was the problem. To save money on my over-all kitchen project, I hired a friend who is a cabinet-maker to remove the display kitchen and reinstall it in my home.

EXCELLENT QUALITY AND COMMUNICATION. DELIVERED VERY ACCURATE BLUEPRINTS THAT I USED TO ENGAGE VARIOUS SUB-CONTRACTORS. CABINET ORDER WAS PERFECT. NO PROBLEMS OR RETURNS. CABINET VENDOR IS EXCELLENT. PROFESSIONALLY AND EFFECTIVELY RESOLVED MINOR SOAPSTONE COUNTERTOP ISSUES. ABSOLUTELY FANTASTIC KITCHEN DESIGNS!! WE'VE USED KITCHENS BY KRENGEL TWICE AND WILL GO BACK!

THE BIGGEST PROBLEM WE HAD WITH KBK WAS COMMUNICATION. AFTER THE PROJECT WAS UNDER WAY WE LEARNED THAT THEY HAD NOT LISTEN TO OUR DESIRES AND DID NOT WISH TO DISCUSS THE PROJECT WITH US ANY FURTHER. WE WANTED THEM TO BE RESPONSIBLE FOR THE WHOLE PROJECT, THEY WANTED OUR CONTRACTOR TO DO THEIR INSTALLATION AND TO HELP THEIR EMPLOYEES DO THINGS LIKE UNLOADING TRUCKS. THE WHOLE PROCESS THEN STALLED. THEY WERE MISSING PIECES, HAD ORDERED WRONG PIECES, INSTALLED PIECES INCORRECTLY (RUINING THEM), AND ITEMS CAME IN DAMAGED AND WERE INSTALLED ANYWAY. THEY DID NOT RETURN PHONE CALLS. THEIR OFFICE DOESN'T COMMUNICATE WITH THEIR ONSITE EMPLOYEES. THE OWNER DISTORTS THE TRUTH TO PACIFY THE CUSTOMER. I DON'T KNOW IS THIS COMMENTS BELONGS HERE, BUT THE OWNER AND HER ASSISTANT EPITOMIZE INSINCERITY. THIS FACT COMBINED WITH THE DISTORTION OF TRUTH MAKE A REMODEL EXPERIENCE WITH KITCHENS BY KRENGEL INTOLERABLE. I CANNOT ENCOURAGE MORE STRONGLY ANY PROSPECTIVE CLIENTS TO SHOP ELSEWHERE.

ONCE WE SIGNED CONTRACT, THEY RARELY RETURNED A PHONE CALL. AFTER 14 MONTHS(THEY PROMISED 4), THE PROJECT REMAINS INCOMPLETE. DESIGNER FIRED DURING PROJECT. WE FOUND OWNER TO BE GENERALLY CALLOUS AND ABUSIVE ONCE CONTRACT SIGNED. MANY MISTAKES DURING PROJECT.

BE VERY DETAILED IN YOUR REQUESTS. IT WAS A BIG PROJECT & WERE VERY HAPPY.