KERN LAWN SERVICE INC

They use leaf blowers for light snow removal at 4:00 a.m.! Woke up the neighborhood. For heavier snow they blow it into the alley and leave it right there in the middle. Kern is the worst you could imagine. Owners were called, but seemed powerless over their workforce and actually suggested I call the police with noise complaints (on their own company!). Go elsewhere for snow removal at all costs.

It got off to a poor start and went downhill from there. Snow removal at our association involves removal of snow on city streets, private sidewalks in the back, front and back steps, decks and approaches, and the private driveway around our garages. Snow removal in one or more of these areas was not performed after almost every snowfall. The snow removal crews frequently changed so they were not familiar with our requirements and had no checklist. Someone in the association would tell them what needed to be done but then a different crew would show up the next time, again with no checklist or orientation regarding what was required. Plus, the quality of the work was poor. They often removed snow over grassy areas, sometimes next to the sidewalks and sometimes in areas where there was no sidewalk. In one instance, on a warmer winter day, the snow blower discharge of mud and turf was blown against the side of one of our garages where it froze. By spring the grass in these areas was dead. But the biggest problem was damage. The fence by our garages was knocked over by one of the bobcat operators and then further damaged later on by piling heavy snow against it. Kern stated that they would fix the problem but only replaced one of the support poles. John Kern told us to fix the remaining damage to the panels and send him the bill. We did so and invoiced him three times. Kern never paid. In the discussion about the fence damage Kern insinuated that the damage was our fault because the fence had been improperly installed resulting in rot. There was no rot in any of the broken boards. And to make matters even worse, the bottom step on every entry in our association, sixteen in all, were damaged by the snow blowers ramming into the lower steps resulting in deep gouges, not just little nicks here and there. The pictures below were taken immediately after the snow removal crew left.

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Services were rendered on a timely manner each snow fall

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