HOMEPLACE FURNACE DUCT & FIREPLACE CLEANING

They do not inspect anything they just use a chimney sweep you can buy at home depot to run the brush up and that is it. They said I was not there even though I was sitting right behind him working from home for most of the "inspection". They never removed the damper to run the brush (which they said they don't remove anyway). It isn't rocket science boys, just lift it up and turn there are no screws it is a removable damper. A damper that I personally saw was attached and working before the inspection service (since you know smart renters who like to keep their deposits, inspect things before taking over, including but not limited to the fireplace). Am I to believe that an 1/8in thick steel damper that the tabs are bent (I can't even bend the metal tab back with my hand) and is dangling off the pipe from the chain is from normal wear. I don't even care who broke the thing, it is like a 10 dollar part. Don't treat me like a criminal and a liar for saying it wasn't like that before and then also don't say I wasn't there for the inspection, when he had trouble getting the brush out of the chimney. I was sitting 5 ft away watching him hop on the struggle bus to get the brush out. Also that "inspection" is only them "running the brush up the pipe". I am also supposed to believe that the smoke that flooded the place, stained the fireplace, set off the fire alarms, and carbon monoxide alarm off, after we were given the a-ok to light a fire is normal. Maybe they should read what their website says they do to clean fireplaces and ensure safety. Complete crock. Don't know where this "Special Air Gun with 250 PSI "was unless it was the owner blowing smoke. I feel bad for the employee who was here cleaning. Likely getting paid poorly with poor cut the corners training to give the owner more profit. I mean most home owners wouldn't know how to clean or inspect a fireplace so how would they know they were getting ripped off. The staff came back to inspect the damper and fireplace were rude. They showed up a little before 9am and were complete arses to me and on the offensive. Said they were going to leave in 5 mins if he didn't show up (You showed up 5 mins early, not me, and I am not in control of my landlords). I will say the one who originally did the cleaning was nicer of the two. The other was a piece of work, short and combative. Don't treat me like the bad guy because your boss gave a 2 hour window for us to wait with my landlord at my place. Would you like to sit around waiting with your landlord for two hours from 9am-11am? Mine lives a little ways away and they couldn't wait so they left while he was driving. I will put the latter on my landlord for not showing up at 9 on the dot, we could have had tea and crumpets while waiting. But they had my number they could have called me too. I would not recommend this company. Maybe if they learned how to discern the tenant from the landlord. A tenant only has the interest in getting to use the fireplace and not burn the place down or to die of carbon monoxide poisoning. Get off your high horse and learn some customer service. I am not the one paying you but I sure had to clean up after you when you left. Hopefully this helps someone know how they operate if they break something or potentially break something.

If I could give them a 0 I would. My association uses them and my dryer stopped drying. I had service plus out and they said it was the air flow. So I called this place. They came out, zero covid protocols btw, and never even checked the outside vent airflow. What they did was look in my dryer vacuum it out and say it’s great. I do another load and still not drying. I call them back and explain and say no one even looked outside. They schedule an appt for a sat 11-1. 1 comes around and not a person comes or calls. I call them at ten after and the office manager says they left u multiple messages that ur dryer is fine and they aren’t coming. WHAT!?!?! I have not one message! And how do they know it’s fine? It’s not. So I wasted a sat morning waiting around for them and yes I’m fired up. That is bs. She’s like how many towels are u drying!! Excuse me!!! I’m not an idiot. I have tried a million things to fix this. She hangs up on me. I call back. I want a supervisor owner someone. She is rude, condescending. I’ve had enough. I will have to just find a place to help me and in the meantime I am letting anyone and everyone know of this awful, dishonest company. I have let my association know and others are noticing the same dryer issues. I find that a bit fishy. They just supposedly cleaned all of our dryer vents, or not I guess. Frauds!

I booked the Elite Rotary Brush vent cleaning option (highest tier) along with chimney sweeping services. My husband and I just moved into this house and did not know the last time the vents were cleaned, hence our choice to purchase the Elite cleaning option. Mike and Reese were very nice and explained the process thoroughly. I pointed out a few areas of concern including the actual furnace vent, which was extremely dirty and what originally prompted us to make the appointment. They left most of the vent covers off, and actually left a nice screwdriver here. Debris was left on the floor in front of a few vents as well. If they would have cleaned up and put the covers back on, maybe we wouldn't have noticed the terrible cleaning job. To our suprise the vents were still filthy and filled with piles of dog hair from the previous homeowners. They made a mess around the furnace and didn't bother to clean up any lint/debris that was actually removed. On a positive note, the fireplaces are cleaned and look great. I just hope they are safe to use. I feel the service was unprofessional and certainly not worth the $430 we paid, as it looks like nothing was done. As a new homeowner this is pretty frustrating. EDIT: They came back and asked which areas were of concern, I had them re-clean all vents as I was very skeptical of any of them being clean after seeing the few dirty ones (some you cannot see into without sticking your arm down and taking a photo). Happy they at least came back out and re-did the job. After leaving the second time I unscrewed a couple of the vents to check and they looked clean, however found a dead mouse in one of them. How is this possible after being "cleaned" TWICE? Next time we will be going with a different company or cleaning them ourselves.

Very nice experience through and through. Scheduled an appointment within a week of calling (other providers were 3+ weeks out). Techs were very courteous, thorough, thought they did a good job, and notice a marked improvement in air quality. I'd certainly call these guys back out for the next cleaning.

A neighbor recommended HomePlace to me when I was complaining of allergies in my home. When Matt showed up, he looked professional, wearing HomePlace logoed shirt and his van was clean. He took time to look around my house and told me I should have my air ducts, furnace and dryer vent cleaned. When he was ready to leave, he went over everything that he did and made sure I was happy. I was amazed that there was no mess left behind. My house feels soo much cleaner since he was here. I would definitely recommend HomePlace to anyone who is looking for furnace and duct work!

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The main reason for hiring Homeplace was to get my 30ft. dryer vent cleaned. The person cleaning the vent was blowing air into the vent in the middle of the ceiling in the laundry room. After a short time he was done. I asked him if he was going to pull out the dryer and clean the vent behind the dryer. He said No, it was fine. He also told me the bottom of the dryer was dirty and they could clean it for an additional $70.00. I told him it didn't look that dirty, but he assured me it was. I didn't feel comfortable with the way they cleaned the vent so my son came over the next day and pulled out the dryer. The picture shows the dryer vent is still full of lint. Mike(the owner of Homeplace) said they only missed a small area. I hired Parkview Building Services to remove deck boards and take pictures of the dryer vent at the side of the house. The process Homeplace used didn't clean this area either. Mike said they do this procedure blindly and would repeat it. I felt this would be a waste of my time and asked for a refund.   The same person cleaned the furnace(charged $59.95) and he told me the furnace chimney was dirty and that he could clean it for an additional $70.00. I called a furnace company the next day and was told that a gas furnace chimney rarely needs cleaned unless it gets birds or squirrels in it.   I have emailed all these pictures to Mike and he refuses to accept that they do a lousy job. The whole process took about one hour. I will not recommend or use Homeplace again. I don't feel confident with any of the work that was done.

We showed them our problems & they got right to work.Retaped ceiling upstairs,did their mud thing two times as well as the same on a few long cracks.Then they showed us what what going on,cleaned up & left.They also gave us instructions for sanding & priming those areas.

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