Hartland Shoe Repair
About us
Began shoe repair career in 1969. Learned my trade for 20 years til I bought this business in 1988. MY first job is to do quality. My schedule is always busy, I do make appointments to allow you to wear your shoes or boots without leaving them here longer. To be as sustainable as possible, I ask for prepayments. We are a traditional style shoe shop, but still modern. We are also listed on Vibram, Birkenstock, Urad, Fiebings; reputable national companies. We do shoes, bts, small leather items, cleaning, and sell many shoe care and shoe fitting aids, insoles, laces, shoe trees, and more
Business highlights
37 years of experience
Services we offer
Most traditional shoe, boot, small leather repairs. No while you wait service avaliable. Everything you need for shoe shining at home. AUTHORIZED Birkenstock Repair Center. Authorized Vibram soles repair center. Orthopedic shoe modifications. In this trade since 1969.
Accepted Payment Methods
- CreditCard
Reviews
4.712 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 33% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-12 of 12 reviews
Tessa B.
Oct 2015
unknown
Response from Hartland Shoe Repair
"thank you for your review . I take in many kinds of shoe repairs from small seam sewing to rebuilding boots from inside out. I dont have the time to have a system of doing a certain kind of work sooner than another. I m a one man shop, and do what I am able to do. I told you this when you came in. Thank you for the A for quality. I always put my quality first. You called and asked if I could do them sooner. You had your ticket number, which is the best thing- because I know my system, was able to find them right away push them ahead into the jobs I was already doing. I now offer a reservation idea to help customes. I Have always had prepayment, and to make a reservation means, you prepay, but are able to still take home to wear*depends on the shoes. This keeps me with less shoes, and you can keep your shoes to wear, til I call you to come in."
Lynndelle P.
Sep 2015
I thought I would try Hartland for two reasons: First, I was concerned that the other shoe repair place I was using was not providing the quality of work that I wanted. Second, my work hours made the other place difficult to get to and I was hoping somewhere closer to my house, like Hartland, would make it a little more convenient.
The owner seemed to know a lot about what the problem was and the shortcuts others had used to repair them. It seemed that he would do a good job and the price was also reasonable ('too cheap' was my first reaction). When he told me that the shoes wouldn't be ready for over a month-and-a-half I was not happy since I use my shoes for work, but I happened to be going on vacation for some of the time and thought I could make it work without them.
The shoes actually took a little bit longer to fix, but he called me that week to let me know that they wouldn't be done yet. He did get them done within a week of the due date and called me again when they were done. I just got them back so I can't speak to the longevity of the repairs, but they look great and appear to have had a quality repair job.
The owner seemed to know a lot about what the problem was and the shortcuts others had used to repair them. It seemed that he would do a good job and the price was also reasonable ('too cheap' was my first reaction). When he told me that the shoes wouldn't be ready for over a month-and-a-half I was not happy since I use my shoes for work, but I happened to be going on vacation for some of the time and thought I could make it work without them.
The shoes actually took a little bit longer to fix, but he called me that week to let me know that they wouldn't be done yet. He did get them done within a week of the due date and called me again when they were done. I just got them back so I can't speak to the longevity of the repairs, but they look great and appear to have had a quality repair job.
Response from Hartland Shoe Repair
"This case was a bit frustrating. I AM always busy, 2 reason's. No shoe shops left, and a lot more work has come my way. I take time to explain my hours, and reasons for my schedule*(if asked.) I am older, and can't do as much work quicker. When customer came to pick up his shoes, he saw me get into my car, to leave (.I wasalready 2 hours late past hours, and was about to be late to an imporant birthday .) I was a bit frustrated, and asked for his ticket. I Did realize I didn't have them done, and told him I will get them doNE as soon as I could. I CALLED him when they were finished. I did the best I could, but realize my interaction with my customer could have been better. I have to keep trying to be better."
Steve D.
May 2015
.
Response from Hartland Shoe Repair
"Thank you!"
Sandra J.
Apr 2015
unknown
Caleb T.
Mar 2015
Gene really went the extra mile on getting these done- it was an old style and hard to get replacement soles. He managed to find what may be the last two sets in the country in my size, and the work was fantastic. It look a little longer than anticipated, but I think that's reasonable considering how hard it was to be able to get the materials at all. This wasn't my first experience with Gene, and won't be my last. He always does good work at reasonable prices.
Leticia S.
Jan 2013
The service is always good. I like that they are a small business, it is only the owner who works there. I like their prices compared to other similar places. I cannot say that he is very fast but he tells you right away that this is going to take a month or something but I am willing to wait for how long it takes him to finish. He does a good job.
Ann B.
Jan 2013
Good experience from start to finish. I would use again.
Sandy K.
Jun 2012
the owner was professional and cared a great deal that the customer was satisfied. we had two pair of shoes/boots heeled and he did an excellent job.
John L.
Jun 2010
Their service was very good. I liked how they pretty much did a costume job for me, the work was very original. The quality of work was fine and they were very professional.
John L.
Jul 2009
The quality was great and everything went well. He was sick at that time and not always available. It was a very good experience.
MARY K.
Sep 2002
SAYS HE''D RATHER REPAIR SHOES THAN LUGGAGE, BUT DID A GREAT JOB.
Response from Hartland Shoe Repair
"THANK YOU FOR MENTIONING MY SHOP I TRY TO FIX AS MANY THINGS AS POSSIBLE, HOWEVER LUGGAGE IS HARDER AND MORE EXPENSIVE TO GET PARTS FOR, BECAUSE I HAVE TO ORDER MUTIPLE PARTS JUST TO DO ONE REPAIR. BECAUSE I DON''T DO WHILE YOU WAIT REPAIRS, THIS ALSO CAUSES PROBLEMS, BECAUSE I USUALLY ORDER THE PARTS PER JOB TO KEEP INVENTORY COSTS DOWN, AND THIS CAUSES SOME FRUSTRATION FROM CUSTOMERS WHO DON''T UNDERSTAND THE WAY I NEED TO RUN A VERY SMALL BUSINESS. ALSO THERE IS ONLY ONE LUGGAGE REPAIR SHOP IN TOWN, AND THAT LIMITS PLACES THAT PROSPECTIVE CUSTOMERS CAN GO TO. GENE"
NAOMI C.
Jun 2002
unknown
Response from Hartland Shoe Repair
"THANK YOU, I HAVE BEEN IN THE SHOE REPAIR BUSINESS FOR 35 YEARS, 15 AS AN OWNER, AND 10 YEARS AGO I WAS FORCED TO CHANGE MY WAY OF BUSINESS BECAUSE OF HEALTH CONCERNS, BECAUSE I HAD A KIDNEY TRANSPLANT, AND I HAVE HAD SOME SET BACKS. I HAVE DECIDED TO WORK AS LONG AS I WILL BE ABLE, BY LIMITING MY HOURS FIRST OF ALL. THIS AUTOMATICALLY CAUSES WORK TO BE PROMISED LONGER THAN SOME PROSPECTIVE CUSTOMERS MAY HAVE BEEN USED TO EXPECT. I TRY TO MAKE UP FOR THIS BY PROVIDING THE BEST REPAIRS THAT MONEY CAN BUY. GENE"
Licensing
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FAQ
Hartland Shoe Repair is currently rated 4.7 overall out of 5.
Hartland Shoe Repair accepts the following forms of payment: CreditCard
No, Hartland Shoe Repair does not offer free project estimates.
No, Hartland Shoe Repair does not offer eco-friendly accreditations.
No, Hartland Shoe Repair does not offer a senior discount.
No, Hartland Shoe Repair does not offer emergency services.
No, Hartland Shoe Repair does not offer warranties.