Creative Concrete Coatings Inc
About us
I coat concrete floors with epoxy and M.M.A. acrylic floor coatings. I work in industrial areas and garages. I can turn any dirty, pitted, cracked floor around.
Business highlights
Services we offer
Concrete coating, MMA, epoxy, garage & basement floors
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
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| 71% | ||
| 14% | ||
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| 14% |
Creative Coatings claims that the problem was caused by moisture, which is not covered by the warranty. We are skeptical of this explanation. There is no evidence of moisture where the coating has come off. Neighboring townhouses with the same concrete floors have had coatings applied by other companies and none have had moisture problems. We have talked to other contractors and they have said that a moisture barrier should be applied under the coating.
Mike never mentioned the possibility of moisture causing a problem. He also said he has never had complaints about a job. We recently called some of the references he provided and learned this was not true; when my mother pointed this out to Mike, he called her a liar.
We believe that Mike and his crew did not properly prepare the surface to allow the coating to adhere. The job was finished much earlier than expected, and the floor under the chipped coating is smooth. We have asked for a refund of the purchase price so that we can have the faulty coating removed and a new coating installed, but Concrete Coatings has refused.
"I am sorry for the ongoing problems with customer [Member name removed]. I certainly NEVER called [Member name removed] a liar. I have never spoken to [Member name removed], [Member name removed] daughter. I received a very threatening letter from her a few weeks ago with no phone number or contact information for her. I called [Member name removed] and left a message, she called me back a few days later and said [Member name removed] was out of town and would call me back the next week. I never heard from her until this. Having never spoken to [Member name removed], I had no way to respond to her allegations here. I can say for certainty that we properly prepped their floor, we shot blast the entire floor. There is no shortcut to shot blasting, the machine runs along the surface of the concrete, and [Member name removed] and her husband were home when we installed the floor. Don was out several times, watching the process. There is no "barrier" that can be put between the prepped floor and the coating, that would defeat the purpose of shot blasting. We shot blast so the coating has a completely cleaned surface to adhere to. Not knowing who [Member name removed] has spoken to, I have no idea what she could be talking about. When you install concrete, there is a moisture barrier that goes UNDER the concrete but of course I have nothing to do with that. To compare one concrete pour to another is unrealistic. These floors were poured at different times and the soil and pressure can differ from house to house.I really wanted to help [Member name removed], but never received a phone call back from [Member name removed] and [Member name removed]. I went back to patch the areas, 2 times over the first 2 years, I was repairing an area the size of a quarter. There was about 4-5 quarter sized areas that looked like small blisters, due to moisture, I believe. It looked like moisture trying to escape up through the concrete. I ground those down and recoated them. Last summer when they called, [Member name removed] said she wanted to come by and pick up some product for the small repair as she was going down to her parents soon. I had that packaged and ready for her but she never came by. I am terribly sorry I never got back to them in the fall, that was my mistake. In business sometimes you get very busy and things can be missed but I wish [Member name removed] would have called and reminded me at that time. I am very sorry for [Member name removed] trouble but know I did prep and coat this floor properly."
"I am very glad you are happy with your floor [member name removed]. I do work hard to accommodate our customers needs and am glad everything worked out so well!"
Mike keep me in the loop as so when he was available to do the project numerous calls. He called early Thursday 05/08 and ASKED if Friday the 05/09 would work for me. Not him. I agreed he said 8 am .2 of his employees were her at 0730 and asked if I needed help sweeping the garage floor. I was just finishing up. They looked over the floor to see what would be required to do this coating. Mike and another employee arrive at 0745. They backed up their trailer , started unloading and setting equipment up. Mike went over the scope of project with me and explained the step by step procedure with me. He asked if I had any questions or concerns. Being none the 4 of them got right at it.These guys worked like a well oiled machine. Everyone knew what was next as this product can not be mixed up all at once . Real professional group. This is hard labor and intense work.
In finishing I want to commend Mike for the job he did. The crew that he has. (It was very apparent his crew wanted to work for and with Mike and they all got along very well as well keeping it fun).
I am so pleased as I myself is a so called perfectionist. I am a retired trades person as well. So when I see quality I recognize it and that is why I am recognizing CREATIVE CONCRETE COATINGS INC.
P/S I have not been an Angie's list member very long but I have used 2 contractors for projects and am very pleased with the results. I have so much faith that another Angie's list contractor will be replacing my blacktop driveway with concrete in June of this year. Thanks Mike and crew and thank you Angie. Dave Emmons
"[member name removed], thanks for all the nice compliments! I am very happy with the way your floor turned out and am glad you are just as pleased! My employees have been with me for many years and we are like a well oiled machine! You were great to work with, I enjoy a customer who knows what he needs and gets so into the whole process!"
"Thank you, I am glad you are so happy with your flooring! I am in business to provide good customer care and a good product. I am thrilled you love the new flooring,"
Licensing
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