COMPUTER REPLAY

IN A WORD, THE WORST. THEY ARE VERY SLIPPERY AND DO NOT EVEN FOLLOW THEIR OWN VERBAL AND WRITTEN CONTRACTUAL AGREEMENT. (IN THIS CASE THEY WENT AHEAD AND "FIXED" MY PC W/O AUTHORIZATION.) WHEN I PAY, THEY EXPECTED ME TO PAY CASH FOR THE JOB BECAUSE THEY FIGURED I WOULD DISPUTE THE CHARGE, BUT I WAS ABLE TO USE A CREDIT CARD IN THE END. THE WORK WAS SLOPPY, AND THEY REFUSED TO FIX IT. INSTEAD THEY OFFERED A $20 DISCOUNT. IF THEY HAD ACTUALLY NOT CAUSED MORE PROBLEMS I WOULD HAVE JUST LET IT GO, BUT SINCE THEY REFUSED TO FIX THEIR OWN SLOPPY WORK...YUP, DISPUTING THE CHARGE. (THANKS FOR THE IDEA.)

MY OVERALL EXPERIENCE HAS BEEN EXCELLENT AT THIS BUSINESS. THEY ARE FRIENDLY, HELPFUL AND ALWAYS PLEASANT. THE PRICES ARE THE LOWEST AVAILABLE IN THIS AREA. THEY ALSO PROVIDE EXCELLENT RESOURCES FOR SERVICES THEY DO NOT PROVIDE.

VERY HIGHLY RECOMMENDED. HERE'S WHY: THE COMPUTER STARTED NORMALLY AT THE SHOP AND SUE WAS NOT ABLE TO COMPLETE THE OTHER THREE TASKS, THOUGH SHE CERTAINLY TRIED REPEATEDLY. (THE COMPUTER IS 5 YEARS OLD AND IS ON ITS LAST LEG.) SUE ALSO SPENT ABOUT 45 MINUTES EXPLAINING THE VARIOUS ISSUES AND ANSWERING MY DUMB COMPUTER-RELATED QUESTIONS. SINCE THEY DIDN'T ACTUALLY FIX ANYTHING, THE OWNER SAID ''NO CHARGE.'' WHEN I INSISTED ON PAYING, HE SAID ''OK, ''$25 AND KEEP US IN MIND WHEN YOU BUY A NEW COMPUTER.'' ALSO: THEY LOOKED AT THE MACHINE RIGHT AWAY BECAUSE I WANTED IT BACK ASAP. PS: MAKE SURE YOU DOUBLE-CHECK THE ADDRESS. IT WAS INCORRECT ON ANGIE'S LIST FOR QUITE A WHILE.

MY OLD COMPUTER RECEIVED A LIGHTENING STRIKE THROUGH THE MODEM AND EVENTUALLY WOULD NOT TURN ON AT ALL. I WAS CONCERNED ABOUT BEING ABLE TO RECOVER THE HARD DRIVE WITH ALL MY FILES. THEY CALLED TO SAY THEY COULD REPLACE SEVERAL COMPONENTS BUT WE ALL AGREED THAT IT WOULD MAKE MORE SENSE TO REPLACE THE SYSTEM AND TRANSFER THE HARD DRIVE. THEY SET ME UP WITH AN AWESOME NEW SYSTEM AND TRANSFERRED ALL THE OLD FILES FOR ME. THIS IS A TOP NOTCH COMPANY. I CHOSE THEM OFF ANGIE'S LIST AND EVEN THOUGH IT WAS A BIT OF A DRIVE TO GET TO THEM, I WOULD HIGHLY RECOMMEND THEM. THEIR COMMUNICATION IS EXCELLENT; THEY KEPT ME INFORMED OF EVERYTHING AND GAVE ME OPTIONS ON HOW TO PROCEED. THEY WERE EFFICIENT AND FRIENDLY AND THEIR PRICING WAS VERY FAIR.

GREAT SERVICE. READY IN ONE DAY. TOOK ONLY HOURS TO DIAGNOSE. WISH I WOULD HAVE TAKEN IT IN FOR REPAIRS BEFORE I PURCHASE A NEW COMPUTER. MY OLD COMPUTER WORKS JUST AS GOOD AS MY BRAND NEW ONE NOW.

IT WAS ALL FINISHED IN A TIMELY MANNER, THE STAFF WAS FRIENDLY AND COURTEOUS, AND THE PRICE WAS WELL UNDER WHAT I HAD BEEN QUOTED ELSEWHERE. I WILL DEFINITELY BE USING COMPUTER REPLAY''S SERVICES IN THE FUTURE. WHILE THERE, I CHECKED OUT THE NEW MACHINES THEY BUILD. THEIR WORKMANSHIP LOOKS GOOD AND THEIR PRICES ARE GOOD.

MEMBER IS VERY HAPPY WITH THIS COMPANY. WILL CALL THEM AGAIN.