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Place order with Loca Authorized dealer of the company in your town.
Business highlights
Services we offer
High Speed Internet Access,Sports Packages,Unlimited Space
Number of Stars | Image of Distribution | Number of Ratings |
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17% | ||
27% | ||
33% | ||
13% | ||
10% |
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It just doesn't seem legal to agree to a contracted price per month for a year to then get a letter saying oops we forgot to charge you extra for rental...when the price I agreed to didn't state anything about rental fees.
The install also went great. The installer showed up during the window and it only took him about 45 minutes to hook up my whole house.
The only knock I have is that the user interface on the cable boxes is not the best. Although I didn't pay for the X1 upgrade. But even with that in mind, the interface should still be better.
The internet connection is faster than fast so I have no complaints there at all.
The pricing was only for 12 months after which it goes way up.
Several reps suggested I go through a process of unplugging and replugging various connections. It was a process that had been suggested when I was first making Comcast work. This did not resolve my issue. The other csrs had nothing concrete to offer.
service.
So I called to order the Comcast Triple Play late evening. The sales person was very pleasant. The order was placed and scheduled to install. I found out that Comcast was advertising a better deal on-line. So I called and canceled my phone and was switched to an on-line specialist. The on-line pricing was basically the same - however, the premium channels were included and a $200 gift card. Both plans were for 24 months. I was told that the order was processed and a technician was scheduled to arrive sometime between 2-4 pm today (9/26). I waitedfor the technician to arrive. When they didn't caledl Comcast to find out why the service person never showed. Apparently in speaking to Lea - who was very pleasant and patient (as I was upset) stated that they had record of my initial cancelation, but apparently my on-line order never went through. Lea the Comast rep told me she could get me the same pricing for on 12 month commitment, however no $200 gift card and an install date not until 10/8/2014. Umm - unfortunately because I was under the impression that our Comcast service would be installed today, I canceled our other TV provider - shame on me. Luckily I did not cancel our phone service and we still at least have Internet service (my wife and I work out of the home). So I sit here waiting to here from Lea's Supervisor, as I was told I would receive a call today. I guess I will continue to wait and hope that I receive that call.
I received the following email as I was told I would and submitted a response as requested. It appears that there is no clear of communication between on-line and phone orders.
Dear Comcast Customer,
Thank you for choosing Comcast. The offer you selected requires you to accept the minimum term agreement associated with your offer. Please go to our Electronic Letter of Authorization and complete the agreement verification process.
Enter your account number, billing zip code, and the order date found below.
Order Date: 09/15/2014
If you have any questions, please feel free to contact us at 1-800-XFINITY.
Thank you and enjoy your service!
Comcast Service and features subject to change. Standard data charges may apply. Check with your carrier.
This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits.
Services and features are subject to Comcast's standard terms and conditions of service and are subject to change.
© 2012. Comcast. All other trademarks are properties of their respective
owners.
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One Comcast Center
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Philadelphia, PA 19103-2838
Attn: e-marketing
Service since then has been riddled with intermittent problems and Comcast does not want to send out a service person.
The support folks just read a script and are not helpful to those of us with any computer networking experience.
I would highly suggest looking for options with your phone company in the Twin Cities.
Century Link had fiber connections at our last home and we never had an issue.
USI also provides speedy options in the Twin Cities for some locations.
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