COMCAST

We've had some trouble in the last year that they would come out and repair for somebody else, and we had our line cut twice. To me, it would be warning us that they are coming out for service because I work from home so I talk through my business line. I was out of work because they cut the line and they didn't realize they cut the line, and I was the one calling them to fix it. It has been a matter of not knowing that they hurt other people when they are doing repairs. They cut other people's services and not been mindful of that. I haven't had trouble with their customer service.

They try to be responsive but you don't get a whole lot done. Being there and answering the phone but not fixing anything for 2 months, that's not really responsive. They did set my den on fire once by drilling a hole without looking to see where the electrical outlets were first. They started drilling and then smoke started coming out of the hole and then the wall was on fire and then they ended up having to repair and rewire part of my den. There are huge outages of the internet that effect whole regions and they don't send you a text or let you know that services are out. Meanwhile, you are resetting your router and stuff. That's the main problem, you don't know what's going on.

unknown

We are very happy with them. Once-in-a-while we get a glitch. We always have good luck when we call them with any needs.

The quality of their service depends on where you live. I have had them in three different houses and it is a crap shoot whether or not you are going to get service or not.

unknown

They are fine. They’ve always been good when I call them for when the internet goes down.

My bill is never the same. I think they charge way too much for what they are doing.

I think they are overpriced.

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It is fine. The price is okay. The quality is fine. They have quick response.

unknown

did a good job and are now getting  the internet quickly

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Called Comcast 4 times in an effort to have them send me a replacement for my failing cable modem. Each time they said it would be shipped, and it never came. Finally bought a new one and installed it myself. Then I had to wait in line for 30 minutes at the Comcast office to return the broken equipment so they would stop charging me for it. Comcast is the worst company in the universe.

Excellent.  They came on time. Took of shoes. Fixed the outside and inside box.  Would recommend them again.

instaleld new touter/modem and gave us specific info on how to update our devices to the new router/modem 
no chanrge since we have the $5 a month service that includes service calls

unknown

The cost depends on what you get. I like the variety of service, channels and things that are possible.