CASUAL LIVING

Great selection and, after comparison-shopping, great value. Patient and helpful sales staff. Prompt and flexible delivery service. Our furniture took longer to arrive than they expected, which was fine with us because our basement took longer to fix up than we expected. One part of the futon was damaged upon delivery and they delivered a replacement the next day.

THE QUALITY OF THE ITEMS WE PURCHASED HERE WAS EXCELLENT, BUT THE CUSTOMER SERVICE WAS SO BAD THAT WE PROBABLY WILL NOT ORDER FURNITURE HERE AGAIN (UNLESS THEY HAVE IT IN STOCK THAT DAY). IN ONE CASE, IT TOOK US FIVE MONTHS TO RECEIVE AN END TABLE WE ORDERED. OUR ORDER WAS DELAYED SEVERAL TIMES, DUE TO VARIOUS REASONS THEY ATTRIBUTED TO THE MANUFACTURER AND/OR SHIPPING DAMAGE. THROUGHOUT THIS PROCESS, THE STORE NEVER ONCE CALLED TO LET US KNOW ABOUT THE DELAYS. WE ONLY FOUND OUT WHEN WE CALLED TO CHECK ON THE ORDER AFTER NOT RECEIVING IT. IN THE CASE OF THE OTHER ITEM, WE STILL HAVE THEIR FLOOR MODEL COFFEE TABLE IN OUR HOME BECAUSE WE NEVER RECEIVED THE REPLACEMENT THEY SAID THEY WOULD ORDER A YEAR AGO. (THE ORIGINAL HAD A MANUFACTURER'S DEFECT.) AGAIN, WE CALLED SEVERAL TIMES TO ASK ABOUT IT, BUT RECEIVED EITHER NO RESPONSE OR EXCUSES THAT DID NOT SOLVE THE PROBLEM.

THIS IS A GREAT PLACE! THE PEOPLE THERE ARE CUSTOMER SERVICE ORIENTED, THEIR FURNITURE IS TOP QUALITY AND THEIR PRICES COMPARE WITH DEPARTMENT STORES'' (THOUGH THE DEPARTMENT STORE HAS LESSER QUALITY). EVERY TIME WE CALLED TO CHECK THE STATUS OF OUR ORDER, THE CALL WAS RETURNED QUICKLY AND CHET KNEW EXACTLY WHAT STAGE OF PRODUCTION OUR FURNITURE WAS IN. WE HIGHLY RECOMMEND THIS LOCALLY OWNED AND OPERATED STORE AND PLAN ON DOING ALL OF OUR SHOPPING THERE IN THE FUTURE.