CARPET KING
About us
SALES & INSTALLATION OF CARPET, LAMINATE, HARDWOOD, TILE, & VINYL FLOORING.
Business highlights
Services we offer
& VINYL FLOORING., HARDWOOD, LAMINATE, SALES & INSTALLATION OF CARPET, TILE
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 18% | ||
| 0% | ||
| 18% | ||
| 9% |
We shopped around and ended up at this store because it was near the other competitor's locations and we had purchased from Carpet King in the past. We were met by Paulino (Paul) and explained what we wanted. We eventually selected an and quot;in-stockand quot; Stainmaster carpet that was prominently displayed at the entrance and marked and quot;on saleand quot;. He gave us a couple of large samples to take home so we could check out the colors. The large samples were especially nice compared to what the other stores had offered and that's primarily what sold us. When I got home, I checked out the carpet specs on the manufacturers website and learned it wasn't actually Stainmaster - it was a different brand's product, but still very good quality. I brought this up when I returned to the store and Paul agreed that it wasn't Stainmaster and the price was now different than originally stated. He made a call to confirm that he could honor the originally stated price, but informed us that he could no longer discount the price of the pad as we had dicussed because of the mixup. This really felt like a bait and switch tactic, but we had too much time invested and the total price was still competitive and fit our budget. In a few days, an estimator came out to measure and Paul followed up to let us know that my estimated square footage was good and the original price was still close. However, the carpet was out of stock and would take 7-10 days for delivery, but I agreed to place the order anyhow. A week later, Paul called to schedule the installation and I explained that we wanted to include a small (2' x 4') closet at the base of the stairs because we had allowed enough material, but he said it wasn't on the estimator's blueprint and couldn't guarantee it could be done - and quot;but we could lay the scraps in the closetand quot;. At this point, I was starting to lose my patience with Paul and let him know the closet would be included or they would need to cancel the order. A few days later the installers showed up (1.5 hrs late from what Paul told us) and the two guys went right to work. They were very nice to work with and said that it wasn't noted on the paperwork, but the closet was not a problem and they would be happy to include it. They did a nice job and finished in about 3 hours. It seems like a new home and we're very happy with the look, feel, and quality of our carpet selection. My overall impression: very poor customer service from the store, but great customer service from the installers!
The people at Carpet King on Highway 7 were very nice and professional. The price points were competitive and the overall sales process was just fine.
Carpet Install (A)
Professional installer. No issues with the carpet
Hardwood Install (F)
Where do I begin. I will spare you from all the nasty details. However, we were very close to ending up having to hire a lawyer to solve the issues with Carpet King. After the first install, I noticed immediately that the floor was sagging in various areas and there was popping and creaking happening everywhere. I waited a couple of days and went back up to ask it to be fixed. They told me that they would have to open a Customer Service Request. This was in early Feb. It took a week for them to reach back out to me. They sent out the crew to examine the floor. While they were here they agreed that the floor was not performing properly. Two days later I called (I always had to be proactive and call throughout this whole process). At that point, the customer service rep said that his crew said there were no problems and that I would just have to live with it. After several calls/emails, I told him that I wanted a certified flooring inspector to come out to do an independent assessment. They eventually agreed and it took another 4 weeks for that person to come out. 3 weeks after that, the report came back stating exactly what I knew would be the case...the installation was done incorrectly. So after that, 2 weeks later the same crew came back out and tried to fix the floor. The next day, the cracking and popping was still an issue. I called them back and they told me that there was nothing else they could do. I ended up calling the flooring company myself to see what else could be done. I also spoke with other contractors on the issue. After several hours of my own time, I discovered that the only way to make the floor not pop and crack everywhere was to install it a different way (glue down). After more time and back and forth, Carpet King finally came back out and re did the floor....weeks later. At this point, it is performing properly.
There is no way I can fully describe everything that happened in detail. In summary, it took a total of 3 months to get the floor done right. During that time, we never moved back into our bedroom because we were waiting for it to get fixed. I had to take at least 5 days off work to be here since they kept coming back out and I spent probably 40 hours of my own time dealing with this issue and researching ways to fix it.
After all was said and done, they NEVER offered me any discount or rebate due to all the excessive problems and hassle my wife and I had to go through.
So if you are thinking about buying hardwood flooring at Carpet King...think again. I should have known better given they are not called and quot;Hardwood Flooring Kingand quot;.
Licensing
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