NORTHWEST CARPET & UPHOLSTERY CLEANERS
About us
COST IS DETERMINED BY THE JOB.
Business highlights
Emergency services offered
31 years of experience
Services we offer
AREA RUGS CLEANING, CARPET CLEANING, LEATHER CLEANING., UPHOLSTERY CLEANING
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.03 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 33% | ||
| 0% |
Showing 1-3 of 3 reviews
Leanna C.
Jul 2020
I used Northwest Carpet Cleaners recently and am very disappointed in the quality of their service. They were very kind people; however, the quality was not good. They left me with dirty carpet after paying $429. The high traffic areas of my carpet were pretty dirty, and they were unable to clean it. I took out my own carpet cleaner and was able to get a lot more dirt up. I called them and told them I was very unsatisfied. They were very apologetic and came back and attempted to clean it more. They were still unable to get it clean to my liking and eventually ended up telling me it was simply just “wear and tear” ...which I find to be an excuse. My carpet is only two years old. They also did not suck up enough water they sprayed on the carpet and now my carpet smells like dirty wet carpet. The carpet also feels like it is still dirty and like there was still chemicals/soap left on the carpet. It took much longer for my carpet to dry than it has in past when I've used other carpet cleaners, or even when I‘ve cleaned it myself. Unfortunately, I will now need to spend more money to have a “Professional” come out to clean my carpet. SO VERY disappointed and will not recommend or use their service again! I am updating this review with more disappointing information...It has been 3 days since Northwest was out and "cleaned" my carpet. My basement smells so dirty and moldy that I will need to call a true carpet professional and spend more money to have them come out and clean my carpets the way they should have been...I'm so disappointed! I added some pictures to my review...these are after pictures. the dirty water is what I pulled up out of the carpet, after using my own personal carpet clearner twice after they left.
Response from NORTHWEST CARPET & UPHOLSTERY CLEANERS
"When we got to the job, we noticed carpets were extremely dirty. Customer said their children, grandchildren and pets lived in the basement for the last year. Carpet smelled like dogs too and were worn in places. We pretreated, deodorized, used our agitation brush machine and cleaned the carpets. Customer looked at carpets and said they looked great. Less than an hour later we got a call that carpets were still dirty. Customer used their home machine and said they got out more dirt which can happen. We went back out that same day and cleaned the carpets and cleaned them again. I noticed the carpets were extremely wet, most likely from their home carpet cleaner. Customer tried to reclean the carpet after we left the second time which in turn probably soaked them more which gave them the bad smell in the room later. I offered to come out again. They said no and were not happy. WE REFUNDED THE MONEY NO QUESTIONS ASKED."
Laurie F.
Apr 2017
They did a fantastic job on our new home, the sellers even wanted their contact information! They set up fans so all would be dry for our move the next day.
Jennifer E.
Oct 2016
Excellent and detailed cleaning. Moved furniture as needed. Placed furniture on blocks after cleaning. Dan was very friendly and hard working. I've trusted him in the past to clean while on vacation. Very trustworthy.
Response from NORTHWEST CARPET & UPHOLSTERY CLEANERS
"Thanks for the review. Very much appreciated."
Licensing
State Contractor License Requirements
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FAQ
NORTHWEST CARPET & UPHOLSTERY CLEANERS is currently rated 4.0 overall out of 5.
NORTHWEST CARPET & UPHOLSTERY CLEANERS accepts the following forms of payment: CreditCard
No, NORTHWEST CARPET & UPHOLSTERY CLEANERS does not offer free project estimates.
No, NORTHWEST CARPET & UPHOLSTERY CLEANERS does not offer eco-friendly accreditations.
No, NORTHWEST CARPET & UPHOLSTERY CLEANERS does not offer a senior discount.
Yes, NORTHWEST CARPET & UPHOLSTERY CLEANERS offers emergency services.
No, NORTHWEST CARPET & UPHOLSTERY CLEANERS does not offer warranties.