THE SERVICE PROVIDED BY THIS FIRM WAS AS FOLLOWS; HARD TO REACH AND CONTACT THE SALES PERSON, SLOW RESPONSE TIME, OVER PROMISE AND UNDER DELIVER, SUBMITTED LOAN PAPERS ONLY TEN DAYS BEFORE THE CLOSE DATE, AND THE PAPERWORK FOR MORTGAGE WAS NOT COMPLETED PROPERLY. AS ANOTHER INDICATION OF THE INDIFFERENCE AND ARROGANCE THIS FIRM HAS TO PROBLEM RESOLUTION WITH CUSTOMERS IS THE FOLLOWING NARRATIVE. THEY RESPONDED BACK TO ANGIE'S LIST BY REQUESTING THAT I CONTACT THEM DIRECTLY, WHICH I DID VIA EMAIL TO BOTH MY CONTACT AND TO THEIR INSIDE MANAGER. STILL NO RESPONSE FROM THEM IN A WEEK. THEIR POOR DELIVERY OF SERVICE HAS COST ME A HALF OF A PERCENTAGE POINT HIGHER MORTGAGE INTEREST RATE, WHICH OVER THE COURSE OF A LOAN WILL RUN INTO THE THOUSANDS OF DOLLARS. THIS IS A FIRM TO DEFINITELY AVOID.
Description of Work: I RETAINED THIS FIRM TO SECURE A MORTGAGE. I SUBSEQUENTLY FILED COMPLAINTS WITH THE ATTORNEY GENERAL AND DEPT OF COMMERCE.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$400
Response from FIRST PRIORITY MORTGAGE OF MN
If there is a dispute with our clients, we asked that they contact us to discuss their concern but not thru a third party. We will make every effort to resolve to problem. Paul Reese
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Service Categories
Mortgage Companies
FAQ
FIRST PRIORITY MORTGAGE OF MN is currently rated 2 overall out of 5.
No, FIRST PRIORITY MORTGAGE OF MN does not offer free project estimates.
No, FIRST PRIORITY MORTGAGE OF MN does not offer eco-friendly accreditations.
No, FIRST PRIORITY MORTGAGE OF MN does not offer a senior discount.
No, FIRST PRIORITY MORTGAGE OF MN does not offer emergency services.
No, FIRST PRIORITY MORTGAGE OF MN does not offer warranties.
FIRST PRIORITY MORTGAGE OF MN offers the following services: MORTGAGE SERVICES.