Approved Pro
Custom Home Specialties Inc
Deck and Porch Service, Deck Maintenance, Concrete Leveling,
About us
Our goal at Custom Home Specialties is to provide the highest quality service in the timeliest fashion. Your project will be completed in a professional manner by reliable experienced family conscious staff using name brand building materials to insure long lasting beauty and value that you will enjoy for years to come. Choosing Custom Home Specialties is your first step to making your quality casual living dreams come true. Let us bring you home to comfort and style.
Business highlights
Veteran owned and operated
Family owned & operated
LGBTQ+ Friendly
20 years of experience
Services we offer
Custom Maintenance. Free Decks, Custom Wood Decks, Existing Deck Upgrades, Screen Porch & Three Season Rooms. Basement Finishing. Kitchen Remodeling, Kitchen Cabinets. Interior Finishing Work.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Check
Our recent projects
- 12
Assorted photos uploaded by Custom Home Specialties Inc
Reviews
4.511 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 0% | ||
| 9% | ||
| 0% | ||
| 9% |
Filter reviews by service
Showing 1-11 of 11 reviews
Pat B.
Sep 2024
Deck and Porch Service
The entire process was a fiasco. Mike and his team built our deck without checking the ledger board or apparently using a level. Our deck started to sag in the middle and we called his team out to look at it. They did a quick fix which did not resolve the issue. We called Mike and had a brief discussion, and he told us, "I don't know what to tell you". He then hung up on us. We eventually got him to come back out. He had an attitude the entire time. His crew admitted to not checking the ledger board. Our deck is lower on one end and has several areas of buckling. Mike had nothing but excuses. One of his team members offered a solution. They worked on it and left without asking for feedback. Mike never followed up. The deck is still out of whack and we are not satisfied. They also don't use hidden fasteners so there are holes in our no maintenance decking. Mike was completely rude and unprofessional. They built our deck wrong and he made us, the customer, feel like the bad people. His crew also took the dirt from the footings and threw it under our arborvitae bushes. I had to dig it all out by hand. There are a lot of deck builders. Do you research. I wish we had.
Response from Custom Home Specialties Inc
"Dear [Member Name Removed] and [Member Name Removed], We finished your job in May 2024, A few months later you called with your concerns. I came out right away to resolve any issues. You called again to let me know let me know that there were still concerns. I listened to your concerns and needed some time to come up with a plan and to consult with my foreman. At some point in the conversation the call was dropped by one of our cell phones. I just wanted you to know that I did not hang up on you. I do not deny that the ledger that your builder installed on the house was not level which is what caused the problem. We came out two other times to fix the issue and did what we could to fix the problem without disrupting other areas of the floor system. I sincerely apologize to you both that you were still not satisfied. The fasteners that were used to install the deck flooring are one of the recommended fastening systems from Timber Tech manufacturing company. We finished the repairs and left for the day with the idea that I would hear back from you after you wife got back in town. I apologize to you if you felt my tone was rude and unprofessional. I know you are frustrated and I am sorry for that. I tried my best to make things right. Sincerely, Mike Mortenson"
Carolyn Y.
Dec 2020
Deck and Porch Service
The work was performed well but after the winter there was a chip out of one board. He said he would fix it at the end of the season but after numerous reminders, it has not been fixed.
Carolyn Y.
Jul 2019
Deck and Porch Service, Deck Maintenance
The work was done very professionally. The 2 man crew were very pleasant to work with and completed the job on time. The new deck looks great.
Joni A.
May 2017
Deck and Porch Service
Mike did a great Job. There was an issue with the water barrier I called Mike he came the next and did an excellent repair.
Hadassah U.
May 2017
Deck and Porch Service
Please see above
Dan D.
Apr 2017
Deck and Porch Service
went very well, they helped with the design. I'm very happy with the fished deck.
Elizabeth W.
Apr 2017
Deck and Porch Service
Mike and his guys were very professional and polite. Easy to get a hold of, reliable and hard working.
Brett K.
Mar 2017
Concrete Leveling
I call Custom Home and Morty was out the same day. He assured me that it can be fixed and was very helpful. We scheduled the job over for weekend. It's was completed on time. We're so happy to finally have our floor in!
Amber L.
Jun 2015
Deck and Porch Service
We are extremely pleased with the deck that Mike and his crew built. It took some persistence to get in touch with him initially, but we are happy we did. As we learned later, when Mike's on a job site, his priority is on the job, not stopping work to take phone calls - a good thing actually. He uses a high quality deck material and his pricing was very competitive with the other three bids we obtained. We really appreciated Mike's work ethic. He and his crew showed up on time every morning and worked very hard all day taking a break only for lunch. All of our questions and concerns were addressed completely and in a professional manner. Mike made some good suggestions on ways to improve our initial deck plans without increasing the cost . Site cleanup upon completion was thorough. We would recommend this company without reservation for any deck projects you may have.
Jon E.
May 2015
Deck and Porch Service, Deck Maintenance
unknown
Randy F.
Jul 2014
Deck and Porch Service
Excellent
Jessica G.
Apr 2014
Deck and Porch Service
We were referred to Custom Home Specailties at a local home show. The company has a long hsitory in the Eagan and Rosemount areas. Mike took note of our deck design goals and out time/budget constraints, then developed a simple but attractive deck design that met those goals and constraints. We were quite pleased with his responsiveness, attention to detail, and clear communication about what to expect during each phase of the project. Construction took two days, and we are now enjoying the warmer weather on our beautiful new deck. We enthusiastically recommend Custom Home Specailties for your home improvement needs.
Licensing
Insured
Licensed*
Trade License Number
BC572560
Trade License Expiration
10/04/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Custom Home Specialties Inc is currently rated 4.5 overall out of 5.
Monday: 7:30 AM - 9:00 PM
Tuesday: 7:30 AM - 9:00 PM
Wednesday: 7:30 AM - 9:00 PM
Thursday: 7:30 AM - 9:00 PM
Friday: 7:30 AM - 9:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 9:00 AM - 5:00 PM
Custom Home Specialties Inc accepts the following forms of payment: Check
Yes, Custom Home Specialties Inc offers free project estimates.
Yes, Custom Home Specialties Inc offers eco-friendly accreditations.
No, Custom Home Specialties Inc does not offer a senior discount.
No, Custom Home Specialties Inc does not offer emergency services.
Yes, Custom Home Specialties Inc offers warranties.
Custom Home Specialties Inc offers the following services: Custom Maintenance. Free Decks, Custom Wood Decks, Existing Deck Upgrades, Screen Porch & Three Season Rooms. Basement Finishing. Kitchen Remodeling, Kitchen Cabinets. Interior Finishing Work.