ABSOLUTE PAINTING & FINISHING, LLC

"Thank you for the fantastic post, I appreciate that. Happy to hear you're pleased with the results. Congratulations on your new home and I'll look forward to the next round."

"Thank you [removed member name], please let me know if I can help in the future."

"Thank you both for the kind review and willingness to be flexible. I'm glad we were able to make it work and that you were pleased with the results. Thanks again, I'll look forward to next time!"

"I’m very sorry to hear that I have a customer who is not completely satisfied with the work that was completed. Every reasonable attempt on each project is made to ensure satisfaction, and unfortunately that doesn’t seem to be the case for this particular customer. We do not hire subcontractors on a regular basis and did not hire a subcontractor for this particular job. The painter on this job had been working for my company for more than two years at the time of this project. If a subcontractor is hired for a portion of the project (typically this would be for extremely large projects or those that require extensive carpentry work), the owner is ALWAYS notified prior to their hire and given the opportunity to object if they choose to. Hiring subcontractors is not always a bad thing in the trades; it is much less expensive for me (and, in turn, our customers) to hire a skilled carpenter that I know, trust, and have a working relationship with, on an as-needed-basis than to keep one employed full time for the occasions that my customers may need someone with expertise beyond the general field of painting. Our company returned to this customer’s home twice to address issues that she had with the work. Problems with nail-pops and drywall seams were addressed at great length, both in writing through the proposal/quote and in conversation at the time of the initial consultation. It was made very clear to her before we were hired that because the drywall was installed using nails instead of screws that there was no written or implied guarantee that they would not reoccur OR be able to be corrected perfectly at all. Every nail in the wall was loose or bulging out and the drywall seams protruded out from the walls drastically. The solution that I offered to correct this problem, which was to remove EVERY nail from the drywall and replace it with a screw was declined by the customer. A less expensive option was elected which was to make our best attempt at hiding them using drywall mud, going into the project knowing that the walls would look good, but be far from perfect. The agreement was made to proceed, backed by the expectations of results being fully explained in the proposal. At the close of the job, our customer was not happy that the walls were not perfect. We made two more trips back to the home to attempt to correct the issues. Still she was not satisfied with the results. My source of frustration was that I took great care to explain what the results would be, which were exactly what they turned out to be, prior to starting the job. She acknowledged that she very clearly understood the expectations, opted for the less expensive route, and then got upset that the results were what I told her they would be. Frustration got the best of me, and I’m sure that was obvious, but in this case, I don’t know what else could have been expected. However frustrated, the conversation remained respectful and in no way abrasive. I take pride in not only the quality of workmanship that I provide, but the level of customer service that is given from initial phone call to completion of a project. Therefore, I am disappointed at the negative remarks made, but also feel that I couldn’t have explained what our results would be any more clearly. I would encourage all AL members to carefully review every proposal they get from providers and ask for any gray areas to be cleared up in writing. I hope this helps explain my position and want to again state that my satisfaction comes from knowing that my customers are more than just satisified."

"Thank you and please do!"