Velocity Drain Services Inc
About us
Velocity Drain is a 24 hour, full-service plumbing and drain cleaning company that services the eleven county metro area. Our employees are masters at their trade, courteous, clean and professional. We specialize in residential, commercial and industrial buildings. We offer emergency service. Velocity offers up-front pricing and fully-stocked trucks with all of the necessary equipment to do the job right. Additional phone number (763) 225-2828.
Business highlights
Emergency services offered
37 years of experience
Services we offer
& Pumping Services., Drain Cleaning, Sewer Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.644 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 2% | ||
| 2% | ||
| 2% | ||
| 7% |
Showing 1-25 of 44 reviews
Carly S.
Jul 2025
AVOID THIS BUSINESS AT ALL COSTS!!! I spoke with Madeline prior to technicians coming out to my house and she told me it would be $235/hour. I received the invoice and it was $375 because they add on a ton of random fees. My fees included: “$10.00 Expense” - No idea what this is. “$85.00 Service Call” - They drove 15 minutes to come from Elk River to St Michael. I don’t know how that quantifies an $85 fee. “$35.00 Parts and Materials” - I want to be clear the plumbers did not fix ANYTHING. We did a drain scope. “$11.00 3% Convenience Fee” - What even is this? Also, the plumbers only spent 30 minutes scoping the drain. They charged me an entire hours worth of work ($235) because they spent an additional 30 minutes writing up the invoice and vaping on my front steps. (yep.. I have it on my security cameras). The video quality of the drain scope was horrible as well. I wanted to forward this video to other plumbing companies for multiple opinions prior to excavation but unfortunately the quality is too poor. My husband called Madeline and she removed the $35 fee but we still feel jaded by the entire experience. Take your money elsewhere.
Michael M.
Sep 2016
Have used Velocity Drain Services for many years for both emergency and preventative maintenance. They are always on-time, professional, and knowledgeable. I would definitely recommend contacting them!
Edward S.
Jan 2016
Marcus did a great job. I had service within 2 hours of calling and it took him less than an hour to have my drain cleaned out. The 10% discount for seniors was much appreciated. The price was very fair. Will hire them for any additional plumbing needs I have.
Derek H.
Dec 2014
unknown
Jeannine S.
Sep 2014
They were knowledgeable and friendly. There were no issues scheduling with them and they showed up on time. The owner himself came out for the service.
Chris M.
Jun 2014
Great
Scott P.
Jun 2014
That was fine and they ran the camera through. He snaked the camera down through and it showed up on the motor. Scheduling was good and I was here when they performed the services.
John L.
Jun 2014
It turned out good. I have used them several times for other things. Nick was very friendly and very pleasant. He explained everything and I would use them again. They got the job done in about 90 minutes. The scheduling for the most part was good, but we did have to reschedule one appointment.
Ryan S.
Jun 2014
unknown
Kelly H.
Jun 2014
unknown
Tom G.
Apr 2014
Main drain cleaning
Jill O.
Mar 2014
It was fine. They did a great job but my only complaint is that I think it was for a 2 inch blade and persons have told me that the 2 inch blade brings back the roots so we ended up paying extra to get the 4 inch blade. The biggest let down was that I was only paying for the 2 inch blade cleaning. I think they came out in late Fall and I ended up spending another $50 or $75 to upgrade to the 4 inch. But overall they were professional, did a good job, they were in and out and they were great.
Response from Velocity Drain Services Inc
"Thank your for your comments! We look forward to working for you in the future!"
Jaysen D.
Mar 2014
Nick was great. Very professional and efficient. He did his work and set up the camera. Walked me through the line via camera and explained each issue that arose. Decided that no additional work was necessary. I had him look at a second drain. He explained how that drain worked and ultimately let me decide if I wanted the work performed, but suggested that the slow drain was simply because one of the parts was clogged. He cut the clog (mostly hardened soap scum) with a pocket knife and it was good to go. He could have easily convinced me there was a bigger issue and could have charged me another $100, but did not. Very, very happy with my service from Nick!
Response from Velocity Drain Services Inc
"We're glad you had a positive experience working with us! One of our main goals is to provide our customers with honest and educated service, not to sell them on drain work that isn't needed. We look forward to our future business together!"
Kate S.
Feb 2014
The technician was nice and professional, but I feel as though I didn’t get what I paid for. Specifically, the gentleman only used a two-inch blade when all sewer lines are 4 and 6 inches in diameter at certain points. What's more is that he told me he was only there to perform a video inspection when I advised him the deal was for an actual cleaning, and he never followed up with an invoice. Ultimately, I will not use this company in the future.
Response from Velocity Drain Services Inc
"The reason we only start out with a 2 inch blade is to protect our equipment and your drain. The two inch blade allows enough room for our camera to go down and inspect the problem occurring, if any, and determine what work should follow. We can't send the camera down without making sure the line is clear, and we won't send down the 4 or 6 inch cutter if we don't need to. Thank you for your review, we hope this clears things up for you!"
Sandra S.
Feb 2014
They were useful and cordial, but I was a bit surprised that what they were doing was just a test. They also fixed another problem they found.
Andrew H.
Feb 2014
That turned out well. I had them out a couple of times too. They were great all around. Andrew was the one who came out every time to me. They did the drain cleaning as well as suggested taking away the roots. I had another drain issue at a later date and they did that for me too.
Response from Velocity Drain Services Inc
"Thank you for your review and your continued business! We look forward to working for you in the future!"
Eileen P.
Feb 2014
It worked up very well. They showed me the pipe was clear using their video camera, so it was good.
Response from Velocity Drain Services Inc
"Thank you for your review. We're glad to see you had a positive experience working with our company!"
John G.
Jan 2014
.
Marilyn J.
Jan 2014
Can recommend them.
Response from Velocity Drain Services Inc
"Thank you for your business and taking the time to review our company! We look forward to working for you in the future!"
Michael S.
Jan 2014
Velocity retuned my call promptly and was able to schedule the work on fairly short notice. The owner was friendly, professional, and super easy to work with. His son Andrew came out to perform the work was great, working late to take care of a couple of minor issues that came up during the call. We couldn't be happier with the service we received and would definitely use them again.
Response from Velocity Drain Services Inc
"We are glad to hear that you had such a positive experience working with us! We try our best to provide all our customers with educated and professional service, and its good to see it paying off! Thank you for your business!"
David Y.
Dec 2013
Nick was young but very nice and knowledgable, did the 2" cutting of the sewer line to 100 feet then ran the camera with me watching as far as it would go. He said that the 100 year old line had problems but nothing that was critical - could be a problem down the road but the problem would declare itself. ||So I got some roots removed with a 2" cutter - I think that's the small cutter that allows the camera to go thru, the 4 and 6" cutters are for big blockages which we didnt seem to have - and some peace of mind that the line wasn't collapsing. Still don't know if the offer was geared towards creating more work or was about clearing the line
Response from Velocity Drain Services Inc
"Our company strives to provide our customers with quality service, experience, and knowledgeable technicians. We are glad that we were able to hold true on all of those. Thank you for your business and your positive review!"
Steven N.
Dec 2013
Came back for return to jet clean main line. Professional and explained everything well.
Response from Velocity Drain Services Inc
"Thank you for your review, we appreciate your business and kind comments!"
Adriane L.
Dec 2013
I bought the "big deal" on angie's list for drain cleaning with camera inspection. i should have read the details more carefully, it only included one pass with a 2 in cutter, most drains are 6 in. and would probably do well to have a 4 in cutter (at least) go through. I was a little disappointed with that, but if the deal is too good to be true, it probably is. The second pass would have been around $180 which I think is too high considering he was already there and in the past I've paid around $100 for the drain to be cleaned out--I'm not certain, but I assume with 2 passes.
The guy was nice, professional, and efficient. He showed me the camera inspection of my main line and explained which cracks weren't worrisome and which might cause me problems over the long term (20 yrs or so).
The guy was nice, professional, and efficient. He showed me the camera inspection of my main line and explained which cracks weren't worrisome and which might cause me problems over the long term (20 yrs or so).
Response from Velocity Drain Services Inc
"Thank you for your positive rating of our company! We appreciate your business and look forward to working for you in the future! Happy Holidays!"
Barry C.
Dec 2013
Went great. Everything is working fine now. The tech arrive with in the time window, explained what he was going to do prior to starting, and got the job done in short order.
He did say that my drain had remaining debris left in the line that would require a 6" cutting blade which was not part of this offer price. While I'm glad to have the information about the line, I was a little surprised to learn that a full clean out was not part of the package. I'll know more about what to ask next time. Otherwise I'm a very happy customer.
He did say that my drain had remaining debris left in the line that would require a 6" cutting blade which was not part of this offer price. While I'm glad to have the information about the line, I was a little surprised to learn that a full clean out was not part of the package. I'll know more about what to ask next time. Otherwise I'm a very happy customer.
Response from Velocity Drain Services Inc
"Thank you for your positive comments! We appreciate all the feedback we get, as it helps us grow and learn about how to best serve you in the future! Thanks again and happy holidays!"
Linda D.
Nov 2013
Very polite, professional and explained what was being done very well
Response from Velocity Drain Services Inc
"Thank you for your business! We appreciate all the feedback we get and are pleased to see that you were happy with the service you received!"
Licensing
State Contractor License Requirements
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FAQ
Velocity Drain Services Inc is currently rated 4.6 overall out of 5.
Velocity Drain Services Inc accepts the following forms of payment: CreditCard
Yes, Velocity Drain Services Inc offers free project estimates.
No, Velocity Drain Services Inc does not offer eco-friendly accreditations.
No, Velocity Drain Services Inc does not offer a senior discount.
Yes, Velocity Drain Services Inc offers emergency services.
No, Velocity Drain Services Inc does not offer warranties.