Mike's Custom Mechanical, Inc.

Everything went well! The technician showed up within the arrival window and was friendly, courteous, and competent. The problem was solved on the spot without having to provide a quote and coming back.

I will use them again!

The situation occurred on October 14, 2024, when we scheduled a plumber to assess an issue with our water softener at our home. The plumber spent approximately 45 minutes on-site and primarily worked to clear a blockage from our sump pump. We were charged $1,000 per hour for labor, with the total charge reflecting this rate. When we questioned the cost, we were informed that this is the company's flat rate and that it is non-negotiable. Given the brevity of the visit and the nature of the work performed, this fee seems exorbitant, and I am concerned that it may constitute price gouging. I understand that while businesses have the right to set their rates, the practice of charging excessive and unreasonable rates, especially without transparency or justification, raises ethical and legal concerns.

We had a new boiler/water heater installed last week by Mikes. They did an exceptional job and worked hard to get the job done in a timely manner. Their knowledge and expertise in installing our furnace was impressive and we can absolutely say they went above and beyond in their efforts to do a great job. We will continue to rely on them for our cooling and heating needs and highly recommend them. Thanks Mile, Mike and Jake!

Dan was very professional, explaining the work to be done in a way that I could understand it.

Mike's Custom Mechanical claimed the problem with our furnace was the transformer needed to be rewired to the furnace due to a short in the wiring from the transformer to the furnace and would charge us $1,500. Instead of running new wire from a new transformer to the furnace, they simply connected a 3' wire from a new transformer to the existing shorted wire and added an additional 1' wire at the end of the original wiring, leaving many twisted electrical wire connections exposed out in the open. This was not a professional solution: They installed a badly surface worned transformer, leaving scraps of electrical wire pieces, end caps and debris all over the floor. The original wiring from the transformer to the furnace is still shorted and the furnace still does not kick on. It's now a week later, still without heat and robbed of $900. From the moment they arrived they were baiting and switching before they even looked at the furnace, quoting outrageous prices for simple basic parts and continuously trying to talk us into buying a new furnace. This company was more motivated in selling a new furnace than they were fixing the problem. This company was like hiring the Three Stooges trying to fix a furnace. When they were done, the guy, Mike with Mike's Custom Mechanical said "Why don't we just refund your $900 down payment and we can just part ways". When we contacted Mike a couple of days later about our refund, Mike said he wasn't going to refund it.

I am sharing this as a public service warning. My experience with Mikes Custom Mechanical was the WORST business experience I have had in decades. Unprofessional and manipulative business practices. I will never use them again!

Very personable and explained everything

Fast response, quality work, prices were high although EVERYONE is high these days. He came back out to start daughterâ s water heater. I would hire him again.

This company impressed me so much with its customer service that I hired them to replace our mini boiler even though the bid was well above the other bids. Their office people, GM, techs and sales were all so nice and accommodating lon the phone and in person. And it was just a week from contract to having the work done. Warm floor again!

Good job knew what had to be done.

The people are outstanding! Great experience!

They do Very good job to my project and price is reasonable.

They were very professional. They worked hard the first day to get air conditioner in and working during our heat spell. The next day weâ re back to finish the furnace. Everything was working when they left.

Dan showed up on time and quickly fixed my AC unit. He was very professional, honest and knowledgeable. Very happy with their service.

they did both air conditioner and furnace replacement install, on scheduled time and reasonable price with prompt follow-up with us during the entire time.

Very efficient and friendly. I would recommend them to anyone needing their services.

Know their stuff. Efficient and professional.

Jason and Bailey were great to work with, friendly, knowledgeable and just nice guys to be honest. I would definitely recommend this company to family and friends!

Ok

Felt comfortable with the employees of this company. The service man was a real pro. Would recommend Mikes to others.

Started as failing exhaust system on gas furnace....ended with replacement of less effective furnace, and timely replacement of our gas water heater as well. New venting solution discussed and executed by this company. Our gas company would not touch the initial concern, but an different gas service later did see what occurred and highly approved the work as well... We are quite happy with the replacements and the work completed. This company worked with our home, circa 1960's and came up with a plan that works for us.

It is impossible to know about the â work qualityâ because the work was done so quicklyâ ¦about 20 minutes- I am not sure enough â flushesâ of my water heater were performed to reach all sources of calcium and metal scale. Only time will tell. Additionally, the employees were one hour and 55 minutes late for the â windowâ of time I was given for arrival,, requiring me to reschedule a 2 PM appointment. If scale and calcium do not reappear in 2â 3 weeks I would rate the company at 4 1/2 stars but must subtract something for the lateness of arrival.

We used Mike's to replace a valve and some pipe for our radiator system. The technicians were all professional and explained exactly what was happening and why. Will definitely give them a call for other needs going forward.

The people at Mikeâ s are really professional and easy to work with. They are responsive to all communication. A great customer experience.