Comcast Cable

See above.

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On 7/29/15, I called to Comcast to lower the cost of cable for my in-laws who are 85 and 86 respectively. Strangely by adding internet to the account (they do not have a computer) I was able to lower the monthly charge. When they moved to a new location that Comcast does not service, I was told there would be an early termination fee amount to about $240.00. Comcast claims I was told there would be an early termination fee. I dispute that fact. On 9/28/15, I spoke to the "Comcast Loyalty Department." I was told there was a recorded conversation of my verbal acknowledgment. The representative with whom I spoke advised she could not find "any information about my acknowledgment." When asked to hear the recording, I was told the matter would be discussed with a "supervisor" and I would be advised of the decision within 24 to 48 hours. After hearing nothing from Comcast, I called Comcast on 10/5/15. I had to explain the entire situation to a representative again. After a long conversation in which I was repeatedly asked the same questions, I was told the representative could not help me and I would be transferred to the "Loyalty Department." I waited on hold for at least 10 minutes and was told by the same rep with whom I had just spoken that the lines were busy. I held for another period of time and was told again the lines were still busy. The same rep told me that there was nothing that could be done and the charge would not be removed. I doubt she spoke to anyone in the Loyalty Department. RoseI would like to hear the recorded conversation where I acknowledged there would be an early termination fee. I do not recall making the acknowledgment. If I did, case closed and termination fee will be paid. Since i contest the fact I did, I would like Comcast to make the recording (one I can hear and not a transcription) available. Doesn't seem like too difficult a request. Rick Lind

The installation was ok. The workers were okay they weren't jerks. Patted the ground back with the cable left everything in order. No would not tell a friend.

way too expensive.

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It's never easy when dealing with Comcast. It's never just one phone call and you can call 10 times and each time get a different explanation. You'll spent countless hours on the phone and finally they say they'll have to schedule a technician to call. It's pathetic. I'm curious about the Customer Service awards they've received.

When I called they sold me on all of the products. My concern was I have been paying to rent the same equipment for years and felt it was time for new equipment. The rep assured me brand new equipment would be installed by the tech. We went over all of the pricing multiple times and I documented everything line by line. She also quoted me a price for the tech to come out. Later I received a e-mail confirmation and the labor charge for the tech was higher than quoted. That should have been my first clue to cancel the entire thing but I didn't. The tech arrived for the appointment came in and asked me "what do you need done". I was a little surprised he didn't have a work order explaining what was promised but I walked him through what I ordered. He wanted to see the phone line connections so we went into the basement. I'm sure every project is different but he acted like he had no idea how to set up the new phone connection. In fact he had to call someone for advice. Then he told me the router would need to be in the basement and he planned to install this hard wired box on my portable cart. Again, should have canceled right then. After that we go back up stairs and start talking equipment. I reminded him that I ordered brand new equipment. He goes out to the truck and comes back with two cable boxes in bags. I said "those don't look new?" He said "yes, these are brand new, just a different brand". Then opens the bag. These boxes were clearly used and in worse condition than the ones I already have. He clearly lied right to my face. That was enough. I canceled my order and asked him to leave. No work was actually completed. I called to get everything switched back and they offered me a $10 credit for 6 months not to cancel. Too little, too late and I'd had enough so I still cancelled. After spending about an hour on the phone with them and and phone company I thought everything was restored. A few hours later I turned on TV and guess what. It didn't work. I called Comcast back and they said the tech removed my box from my account. Which seem funny since out of my three boxes the one that didn't work was the only one that didn't get disconnected from the TV. (I disconnected and reconnected the other two myself). Bottom line is don't trust Comcast. What they sell you over the phone is not what happens in person. The installers are very unprofessional. Do not trust this company!

Well, there is an option for internet only but it costs more than internet plus cable.

Cons: So many problems. 1) Pricing-Never consistent. Constantly have an extra $5 added to my bill. It's always increased I would say in past 8 out of 10 months I've had comcast there have been bill issues. 2) Communication:Horrible internal communication. I'd give it a 1/10. When I've had an issue with a bill(A), needed to change my address , needed to remove a service, needed to switch the main account user (B), I had to call at least 6 times for each of these issues because for some reason or other it didn't get done with the first 5 calls. A) Free HBO for 3 months-didn't reflect on our bill, was charged an extra $60, and called approximately 4 times until it was officially taken off. Their online bill feature would take weeks before showing this change. I would have to trust the person on the phone actually made the change (because of frequent mishaps this was very difficult to do.) I'd call back and ask for them to email me an updated bill because the comcast online didn't reflect my new bill. They said sure, took my email info down. I never received an email. With every communication they were disappointing me. B) Address change Nov 2011: I tried to change the comcast bill from my roommates name to my name. We went the route of turning it off in her name. Then opening a new account in my name. They easily turned off the internet in her name. Then the same day I called and asked for it to be turned on in my name, they said they couldn't because they had to have a technician come out in person and turn the switch on in some box which would be at least 4 days!!!!! As my current boyfriend was overseas, this lack of internet meant no communication with him which was very frustrating. So 4 days go by, and the technician calls, and says that it's an electronic turn on, he can do it over the phone. If we still want him to come out it will cost us $50. So poor communication again. We didn't need to go 4 days without internet great. I called and asked if we could get $5 compensation for needlessly being without internet, they said okay and $5 would be take off the next bill. (They didn't have to agree.) Next bill the $5 compensation wasn't there. Poor internal communication again. Pros: The actual internet service speed and availability and cable was fine. 1) Internet speed: Fast internet 50 Mbps. (Though since this currently shows up on the bill as a $0.00 fee I'm sure this will slowly increase by $5 increments, otherwise they wouldn't even put this on the bill. ) 2) Deal: We got a rebate deal for a free $150 internet modem. It was nice not to have to play a monthly rent fee for one of theirs. We also got a free 3 months of HBO, showtime, and Stars. (This was where the bill issues came, had to constantly call each month and let them know this service was free for three months). 3) Contract- Don't have to sign up for a contract

Ordered service last week for phone, internet and cable. Ordering over the phone the Comcast Rep was having issues, and promised to 2-day mail the equipment and waive the shipping charges. The equipment never arrived. Upon calling them, it was found that the order was never processed and I had the option to drive to their local store to pick up the equipment, or wait for the equipment to arrive as they did confirm my order. The experience at the store was OK and I got my equipment. After installing the DVR's and cable modem I called to activate and this took too long. For this experience they will charge a $30 "self activation" fee. After getting it set up, one of the DVR's does not work. Called them again, and the "fix" is for me to exchange DVR's at their local store and they will send me some free movie coupons. Needless to say, I doubt I stay a Comcast customer.

Having problems getting my office number to work. He cut the line and the box with him and didn't tell anyone. He did say there was a short in the line. We had a second opinion from someone else and found out the line was cut. I have been calling them for 3 weeks to find out what they were going to do. I figured they would give me a credit for the second line which they never hooked up. They promised to send me a review of the work they did and I haven't received that either.

Comcast is good.

Our in-house interaction was years ago, and we now call them and they walk us through on the telephone. They didn’t charge anything on their last service. They are basically the only one here, so it is either them or dish satellite. They bundle cable with internet and telephone, and they have a variety of options on the cable. We don’t get the movies but we do buy the sports package for baseball and sports. They are very friendly and very knowledgeable.

Their pricing is high. Overall, we do not have any problems or issues with the services they provide.

They are terrible. I am moving shortly and they will not be moving with me. It is a bulk contract through the apartment so it is paid through my rent.

Their services are good and they have everything we need. They offer bundles and in terms of responsiveness we haven’t had to deal with them for a while.

I cancelled the cable TV because it was just too expensive.