Superior Mechanical

I had a terrible experience with Superior Mechanical. First, the technician showed up an hour earlier than scheduled without any prior notice or a courtesy call to ask if moving the appointment up was acceptable. This was extremely inconvenient as I wasn't prepared for the early arrival. Then, they spent only 15 minutes working on the A/C unit and filled it with refrigerant without asking if I wanted them to do so—charging me a whopping $679. Initially, I thought the technician had said the cost would be $67 because I didn’t believe anyone would perform $679 worth of work in just 15 minutes without consulting the homeowner first. This was a shocking and frustrating realization. Adding to my dissatisfaction, the technician didn’t actually diagnose the problem with the unit—he just vaguely mentioned that it "has a leak somewhere" without providing any specific details or a solution. He only entered the house to take pictures of the unit after I specifically asked for a replacement unit cost as the current unit is 30+ years old. When I followed up with Superior Mechanical, they explained that the technician told them I had expressed I wanted to “limp the unit along for the rest of the year.” This assumption was based on a 10-second interaction at my front door when he arrived—hardly a conversation to make such a decision. When I expressed my dissatisfaction, they offered to apply the $679 toward a new unit. Based on my experience so far, I made it clear that I would not be going through them for a new unit. Their second option was to split the cost of the refrigerant, still leaving me out more than $400. When I asked why I was being expected to pay for work I didn’t consent to, they suggested coming back to remove the refrigerant and refunding approximately $550, still charging me for the visit—even though the technician never actually diagnosed the issue and just tried to slap an expensive bandaid on the problem. This lack of communication, failure to properly diagnose the issue, and disregard for my consent was incredibly unprofessional and left me feeling taken advantage of. I strongly advise against using Superior Mechanical.

Customer Service was great! Spoke with Heather over the phone, she was very knowledgeable and answered all of our questions.

I had Superior put a new furnace, filter rack, thermostat and humidifier in my house the y were prompt and clean and told my wife how everything works. Excellent service would highly recommend them to everyone. Just tonight my plumbing backed call Superior after hours and Joe was here in less than 30 minutes. He was very professional and polite and was in & out in 30 minutes. Highly recommend Superior Mechanical!

The plumber they sent was amazing! He was able to replace the faucet, after trying a simpler solution that did not work. The best part was that he did not need to cut a hole in my finished basement wall! He was able to squeeze into an access space and do the repairs from there. I applaud his ingenuity!

I had originally thought I would purchase one from another company in town but decided to check with Superior Mechanical at the last minute. After a visit there I decided to purchase from them. The person I dealt with there (Larry) was very straightforward, honest, and professional plus there was no attempt to sell me more than I needed. The installer (Jason) was the same - professional, right on time, knowledgable, pleasant and efficient. The softener definitely was excellent for our somewhat difficult situation plus the price was competitive.

unknown

unknown

unknown

unknown