Rochester Mazda

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This business engages in bait and switch. They sent me two coupons: one for an oil change for $19.99 and one for a tire rotation/brake check for $9.99, so I took the car in for those services. When I showed my coupons to the service person he said I could only use one, so I said okay, I'll pay full price for the tire rotation--which was about $20. When I came back for the car, the total price was over $60. In addition, the sign out front was advertising a $19.95 oil change for everyone (ie not just with a coupon). I asked for an explanation and they called the service manager, Aaron Rudlong. Mr. Rudlong walked me through the very fine print on the coupons and told me that my car uses synthetic oil which is not covered by the special deal. I told him I thought this and the other small print was deceptive: I bought my car there and the coupon they sent me did not apply to my car. As he walked away from me he made a rude comment for me to hear. The paperwork they gave me gives no indication that they checked the brakes, as they were supposed to do. I got their standard "thank you, we will be sending you a satisfaction survey" email, but no survey. It seems they get their high satisfaction rating by eliminating the disgruntled customers. I won't do business with them again.

It went fine, they took my car right, finished in the time they said and went over the inspection results with me