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Oxi Fresh of Rochester Carpet Cleaning
Carpets or Rugs Clean at Home, Carpets or Rugs Clean Offsite, Upholstery and Furniture Cleaning Service,
About us
We are a locally owned franchise of OxiFresh Carpet Cleaning "The Worlds Greenest Carpet Cleaner". We operate our business as Owner / Operators so you will be working with not only a professional but also someone accountable for the quality of work they perform.
Business highlights
15 years of experience
Services we offer
Carpet Cleaning, Residential & Commercial Carpet Cleaning, Stain Removal, Upholstery Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.630 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 7% |
Showing 1-25 of 30 reviews
Starla I.
Jan 2017
Great! Easy to schedule. Less expensive than the coupon. Professional and punctual staff.
Lynn M.
May 2016
The quality of work was so bad that I went out immediately and bought a Hoover Turbo Scrub home carpet cleaner at Home Depot for $98. I used the full tank (one gallon) of cleaning solution to re-clean a 4 x 10 foot area of one room that I felt looked particularly dirty and the water ended up black! All they do with this company is spray some solution lightly on your floor and go over it with a vacuum/extractor that they never empty! I watched him and he never emptied the equipment once! What a sham.
I will be doing all my carpets myself from now on and stopping payment on my check to these guys.
Oh! Another odd thing was that the technician arrived in his own vehicle with no identification on the vehicle....It's like all it takes to own this franchise is the money to buy a small piece of equipment.
I chose to hire this service because of the A rating on Angies List. Don't really understand that one.
I will be doing all my carpets myself from now on and stopping payment on my check to these guys.
Oh! Another odd thing was that the technician arrived in his own vehicle with no identification on the vehicle....It's like all it takes to own this franchise is the money to buy a small piece of equipment.
I chose to hire this service because of the A rating on Angies List. Don't really understand that one.
Norine R.
Feb 2016
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Response from Oxi Fresh of Rochester Carpet Cleaning
"Thank you [Member Name Removed]. Please keep us in mind for your future carpet cleaning needs. Referrals are always greatly appreciated."
Hye L.
Sep 2015
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MARCIA H.
Sep 2015
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Brandon S.
Aug 2015
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Mary P.
Jul 2015
It went very well. They did a very nice job. They were right on time.
Larry S.
Jul 2015
Ryan came out, was on time, professional and did an outstanding job in cleaning our carpets. He is efficient and does not leave our carpets saturated. I would highly recommend this company to others and will continue to use their services in the future.
Brian L.
Jul 2015
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Norine R.
Jun 2015
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Mary R.
Jun 2015
The young man was courteous and polite and cleaned our carpet. However, we are now left with several oil stains on our driveway in the area in which he parked his car. Now we have an extra job to tackle. I'm certain this is not the way you wanted to leave a "lasting impression." Perhaps he should have his car fixed or park on the street for other customers.
Response from Oxi Fresh of Rochester Carpet Cleaning
"Good evening [member name removed] I would like to apologize for the oil spot in the driveway from Brandon's car. That week Brandon had to drive his own personal vehicle while the company vehicle was in the shop. I know that is no excuse and I like to have Brandon come out and clean that spot is best he can. Sincerely Brad Presley"
Robert P.
Feb 2015
unknown
Response from Oxi Fresh of Rochester Carpet Cleaning
"Thank you [member name removed], I greatly appreciate you taking the time out of your busy day to provide us with a review of our services on Angies List. Thanks for the "A" rating it is our goal to fully satisfy each and every customer we are fortunate to work with. Please keep us in mind the next time you are in the market for Carpet Cleaning Services. Brad [email protected] www.oxifresh.com www.facebook.com/rochestermnoxifresh"
MARCIA H.
Feb 2015
unknown
Response from Oxi Fresh of Rochester Carpet Cleaning
"Thank You (removed member name), I truly appreciate your kind words. It is our goal to provide all customers an exceptional customer experience at each cleaning. Please remember us in the future for your Carpet and Upholstery cleaning needs. Take Care, Brad Presley 507-597-5597 www.oxifresh.com www.facebook.com/rochestermnoxifresh"
Paul C.
Nov 2014
The cleaner was on-time. He actually called a few minutes early to confirm the appointment and our address. He had us show him any stained areas and any other areas that might need extra attention. He went to work cleaning and was done in about an hour. The carpet dried in about 1-2 hours and looks brand new. Great service!
Response from Oxi Fresh of Rochester Carpet Cleaning
"Thank You [member name removed]! I greatly appreciate your comments. Please continue to remember us for your Carpet and Upholstery cleaning needs. Please remember that like all businesses, Referrals are greatly appreciated. Thanks Brad OxiFresh Carpet Cleaning"
Norine R.
Sep 2014
Polite young man arrived on time. Checked out the 3 areas that he would be cleaning. Got right to work .. Finished w/in an hour. Carpet was spotless , in spite of there having been some bad stains due to spills and traffic. Dried w/in 3 hours. Also, they do not drag in hoses from the driveway. Their equipment is self contained and certainly did the job. Satisfied with results.
Response from Oxi Fresh of Rochester Carpet Cleaning
"Thanks for your comments [removed member name], Please keep us in mind next time you are in the market for Carpet / Upholstery cleaning. Also Referrals are greatly appreciated. Thanks, Brad OxiFresh Carpet Cleaning"
Sue C.
Aug 2014
unknown
Kristen D.
Jul 2014
unknown
Response from Oxi Fresh of Rochester Carpet Cleaning
"[Member name removed], Thanks for the positive comments. Customer satisfaction is our #1 goal. Referrals are greatly appreciated. Thank you, Brad OxiFresh Carpet Cleaning"
Annette R.
Jun 2014
Blake was very punctual and professional. He listened to my concerns with regard to some bad stains on our carpet and he was able to remove those stains. The carpet looks great and we are very pleased. Blake offered to come back if any stains showed up after the carpet dried. I did call him a week later to explain two stains that showed up in the bedroom. He called me back, came the same day- and removed the stains. He even offered to come back if need be. What great customer service, thank you Blake!
Larry S.
Feb 2014
They cleaned the living room/dining room combination, porch, stairs, and removed pet stains.
Stephen W.
Jan 2014
All stains were removed with a minimum amount of water and the carpet was dry within a couple of hours. The carpet looks great.
Stephanie K.
Dec 2013
The technician was extremely friendly and patient with my children, who were (of course) all over the place. He seemed to take great care in cleaning the carpets. The job was done efficiently and quickly, and, as other reviewers confirmed, the carpets did dry in about 1-2 hours as promised. My only complaint would be that some of the "set-in" stains were not completely removed. I had a couple of coffee stains that I thought would be gone that are still quite visible. I also paid extra for the "spot treatment," which made it a bit more disappointing (perhaps because I had high hopes). All in all, I would say that this is a solid company and would recommend to others.
Sharon K.
Aug 2013
We're delighted with the results for all carpets cleaned. The family room carpet which is 10 years old looks like a new carpet. Couldn't be happier with the service and the results. The price excellent. I will definitely make referrals to friends and family.
Jeri-Kay S.
Jul 2013
Adam was here on time and started to work right away after looking around to determine areas to pre-treat. The end results were great and carpet looked so good. Second time we have used them and we were just as happy as before. They use a special unit that uses less water so the carpet dries much faster. No hoses dragged through the house. Job well done.
Terri G.
Apr 2013
Great! The technician showed up on time and was prepared to get started. He was cordial, professional, and proficient.
Deborah F.
Jan 2013
I like that OxiFresh uses eco-friendly products and procedures. I also like the fact that the carpets were truly dry within a couple of hours after they were cleaned. The man who performed the work was extremely pleasant and professional.
Licensing
State Contractor License Requirements
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FAQ
Oxi Fresh of Rochester Carpet Cleaning is currently rated 4.6 overall out of 5.
Oxi Fresh of Rochester Carpet Cleaning accepts the following forms of payment: CreditCard
Yes, Oxi Fresh of Rochester Carpet Cleaning offers free project estimates.
No, Oxi Fresh of Rochester Carpet Cleaning does not offer eco-friendly accreditations.
No, Oxi Fresh of Rochester Carpet Cleaning does not offer a senior discount.
No, Oxi Fresh of Rochester Carpet Cleaning does not offer emergency services.
No, Oxi Fresh of Rochester Carpet Cleaning does not offer warranties.