Great! Jim is very professional, prompt, and follows through on commitments.
Description of Work: Garage door opener replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
Randall D.
07/2017
5.0
garage doors
+ -1 more
Prompt professional service!
Description of Work: New garage door opener
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marion P.
05/2017
4.0
garage doors
+ -1 more
My garage door opener was not working, and it needed to be repaired or replaced. He was willing to look at repairing the brand I had (most won't even look at a Genie). As I suspected, it couldn't be repaired, and he advised me on the replacement. The price he quoted was less than that I got in a phone quote from other companies, and he was able to come quickly and install it. It's working great, and he was really good to work with.
Description of Work: Repair/Replace garage door opener
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Natalie D.
03/2015
5.0
garage doors
+ -1 more
Jim explained exactly what would need to be done and was honest about what he thinks we should do with our unique situation. His advice did not benefit him (this time) but that is what shows his honesty. We will definitely call him for future work. Thanks Jim!
Description of Work: Gave honest advice and was very punctual and professional. Would certainly call him again!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jay S.
12/2014
5.0
garage doors
+ -1 more
When I called for service the owner answered and was able to come when I requested. The provider called, as agreed, when he would be on his way to my house. He gave me a 30 minute lead time. He arrived when he said he would. He replaced the garage door springs, lubricated the hinges and rollers, and verified the door operated as it should. I stayed in the garage while he did the work to watch him do it.
Description of Work: The provider replaced the springs on a two-car garage door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Malinda M.
06/2014
5.0
garage doors
+ -1 more
The job went on quite well. He was prompt in returning my call and responded quite well to my request. He figured out the problem very quickly and he was reasonable.
Description of Work: He repaired my overhead garage door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
jeffrey B.
06/2014
5.0
garage doors
+ -1 more
We live outside of Rochester. Was very responsive compared to most companies in town
Description of Work: Replaced garage door springs, oiled, tune up. Excellent service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Blair C.
06/2014
5.0
garage doors
+ -1 more
They were very efficient. I remember it was cost effective. The cost was very reasonable. The person was very prompt and on time. They were very personable, efficient and the job well done.
Description of Work: Nelson Overhead Door was very good. They fixed the garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John B.
06/2014
5.0
garage doors
+ -1 more
They were prompt about it, and did good work, and everything went fine. They did a good job, they recommended a few essential things that I may need to do down the road, so they weren't just doing the repair, they were trying to come in, and suggest the way to do the repair. The price was fine. The quality of service was very good, and they were very quick. They were out at the time that they said they would be. They have been in business for a very long time.
Description of Work: Nelson was great, I had to get a spring repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jack T.
03/2014
5.0
garage doors
+ -1 more
This was one of those problems were one guy says all the hardware needs to be replaced, and another one says 'Oh, I'll just replace this small worn part and it'll work fine.'
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Tim S.
01/2014
5.0
garage doors
+ -1 more
The opener stopped working suddenly. Jim arrived and informed me that the opener was not safe due to lack of the infrared beam to prevent closing. He advised that he could not work on it due to the safety issue and recommended replacement. He agreed to return the next day with a new opener and install it. Installation was quick and everything worked great.
Description of Work: Replaced broken outdated opener with updated model
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$265
Karina K.
12/2013
5.0
garage doors
+ -1 more
I called about 9, they said they could come yet this morning. They were there about an hour later and fixed the problem! Great service
Description of Work: Fixed 2 faulty automatic garage doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Kristen A.
08/2013
5.0
garage doors
+ -1 more
The only disappointment was that he was unable to respond to the original call for 1 week. However, this was around the July 4th holiday so he was probably on vacation just like most of us. I still gave him an "A" rating in responsiveness because the rest of the work was great. We have used him before for a very small job a few years prior and he remembered our house! He is honest and prompt in his work. The estimate was what the cost was. No hidden fees or additional "work". I will definitely recommend him and use him in the future if the need arises.
Description of Work: Adjusted springs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
elisabeth L.
12/2012
5.0
garage doors
+ -1 more
Jim Nelson responded quickly to our call after the garage door was lowered onto a ladder, a small ladder, which is in good shape but the door caved in. He explained why it happened, and replaced the door. We then called him back to install entirely new controls, as the electrician had made a mess of the wires and the door's operation was sporadic. He is fun to work with and knows his business. We highly recommend him!
Description of Work: bent garage door replaced, controls replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Steve M.
07/2012
5.0
garage doors
+ -1 more
Jim was very prompt and reasonably priced. It would have taken me much longer to fix the door myself and I didn't feel like risking a trip to the ER (these springs have very high tension). I think it only took Jim about an hour plus he oiled the garage door so that it sounds much quieter. I was very pleased with his work.
Description of Work: Replacement of a broken garage door springs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Mary Jo C.
04/2012
5.0
decks, garage doors
+ 0 more
Our garage door opener had broken and they installed a new one. They were really excellent.
Description of Work: I used Nelson Overhead Door for replacing our garage door opener.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Dean M.
01/2012
5.0
garage doors
+ -1 more
We called this company to fix a broken garage door out on the garage. The door needed some routine maintenance is it turned out, oiling, tightening, track adjustment, etc. They were excellently priced, and they came out right away to fix the problems. This was a very professional company that I would not hesitate to recommend to others.
Description of Work: We used Nelson to come by and repair a garage door for our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Jill M.
11/2011
5.0
garage doors
+ -1 more
We have a double-wide garage door with two springs, both were broken. We called on a Monday, and set up an appointment for Tuesday p.m. We had gotten our cars out so it wasn't an emergency call. He arrived on time on Tuesday and within 45 minutes he had the springs installed. Polite and quick at his work. After reading the other reviews we didn't even shop around and don't regret that one bit.
Description of Work: Replaced both springs on a double-wide garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Michael C.
09/2011
5.0
garage doors
+ -1 more
Removed old door and track. Installed new track and door with lock. Charge $15 less than quoted!
Description of Work: Replace single-car garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$435
christie P.
09/2011
5.0
garage doors
+ -1 more
Excellent I called in the evening and they were at my house in the morning, the springs were broken and the dooer could not be opened.I was on my way within a short time.
Description of Work: garage door springs replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
RAMON R.
04/2011
5.0
contractors, decks, garage doors, garage builders
+ 2 more
In the course of all these tasks, Mr. Nelson displayed solid knowledge and experience of his craft. He was always professional, polite, punctual, dependable and creative. With the exception of the garage door opener (which he completed flawlessly of course), all the other projects were demanding, made to order projects, where ordinary skills just would not do. He was extremely helpful at every stage of the projects, guiding the laymen through every step of the construction minefield. He made sure not only the physical product was done, but that the aesthetics were preserved and enhanced. He was a joy to work with and we enjoyed the product of his work every day at the house.
Description of Work: Jim Nelson did several projects at our property: Installed the garage door in the newly built house Built a deck off our complex design; deck had 45 degree decking boards, uncommon railing, and a convoluted staircase Built a designer (none of that dog-eared stick fencing so common everywhere) full height fence around the entire perimeter Built a privacy and decorative fence to conceal garage service entry door and area Built a sound-proof partition wall and door for my lower level home-office
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Mary Jo C.
12/2010
5.0
garage doors
+ -1 more
When i returned home after errands yesterday afternoon, the garage door opened but made a very loud grinding noise. Door then wouldn't close. Found Nelson Overhead Door on Angie's List. Phoned Mr. Nelson and told him the problem. He asked a few questions and said it sounded like there was a broken gear. He offered 2 options - a new gear box replacement or an entirely new opener. Since the current 'sick' opener is 12 years old and the gear replacement would cost $150, we opted for a whole new one. Mr. Nelson said he'd be here sometime this morning and he'd call when he was on his way. He called, arrived 20 minutes later and again reviewed both options after trying it himself. We continued with the replacement choice. He quickly installed the new opener, replaced and programmed the outdoor key pad and replaced the opener near the door to the house. He then explained the new pad near the door, the 'learn' button on the opener and mentioned safety precautions particularly if we were going to be gone. Mr. Nelson was here for about 45 minutes total. Very pleasant man.
Description of Work: Replaced garage door opener (double door) with a 1/2 hp Chamberlain opener. Included 1 remote opener. Installed new wireless outdoor key pad opener and programmed. Installed new button opener by door into house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$295
lisa P.
11/2010
5.0
garage doors
+ -1 more
He came right out right away and fixed the problem. They were very nice and the quality of work was good. He's pretty flexible with the times he can come out.
Description of Work: I hired Nelson Overhead Door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Patricia T.
10/2010
5.0
garage doors
+ -1 more
Overall - went great. Very nice, reasonably priced, efficient and professional. Will use Nelson Overhead Door again.
Description of Work: I called Nelson Overhead Door this morning after reading reviews on Angie's List. He was very flexible in arranging to come out to our house to repair a broken spring on our garage door. I told him roughly what time I would be home and he was at our house within 10 minutes of me getting home. He was helpful in explaining what happened and also did some preventative maintenance on the 2nd door which did not break. He made some additional adjustments when I explained that one of the doors was troublesome in severe cold weather. He also explained what products/services were available when we (inevitably) replace both garage doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Sean M.
07/2010
5.0
garage doors
+ -1 more
It was great. Will consider Jim when we replace the door this summer.
Description of Work: Jim Nelson replace the spring on the garage door within 24 hours of it breaking. He was prompt and the cheapest around. Other companies quoted about 125.00 dollars.
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*Contact business to see additional licenses.
Service Categories
Garage Doors,
Decks and Porches,
Unfinished Carpentry,
Garage and Shed Building
FAQ
Nelson Overhead Door is currently rated 5 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Nelson Overhead Door accepts the following forms of payment: Check
Yes, Nelson Overhead Door offers free project estimates.
No, Nelson Overhead Door does not offer eco-friendly accreditations.
No, Nelson Overhead Door does not offer a senior discount.
Yes, Nelson Overhead Door offers emergency services.
Yes, Nelson Overhead Door offers warranties.
Nelson Overhead Door offers the following services: Sales and installation of garage doors, garage door repair, spring replacement, garage door opener installation & garage door opener repair.