HOME SYSTEMS INSTALLATION, LLC.

We have been customers of HSI since April 2007 (18 years!). I called Paul at HSI a couple of months ago asking for the plans / diagram for the speakers that were pre-wired in our lower level. I wanted to look at the diagram to see how we may want to set the speakers up. We were under no obligation to go through HSI. I was looking at installing the speakers and volume controls myself. When I talked with Paul he was evasive and vague whether he had a diagram or not. He said he would call back. I called Paul on my current cell phone number. He never called me back. I then sent him an email asking for the plans in follow up to my phone call. Paul never responded to my email. On June 4, 2025 I sent Paul / HSI a comment on the HSI comment section of their website telling them to cancel our service with them. That got Paul’s attention. He called me back on an old cell phone number – not the one I called him on a couple of months ago. My son now has that phone number. I called Paul back and he informed me / reminded me that we have a yearly contract with HSI for security monitoring. The contract was scheduled for renewal on April 2nd. I asked Paul to release us from the contract given we have been long-term customers and we are not happy with his service / lack of response. He said he would not make an exception. This is how Paul / HSI treats long-term customers. Only concerned with his pocketbook. Customer service skills / communication is rock bottom. His lack of honesty speaks volumes. What is really galling is this false information on the HSI homepage: Why Choose HSI? + No Contracts* + Best Price Guarantee + Quality You Can Afford + Professional and Knowledgeable Staff + 100% Satisfaction Commitment to Our Clients + Owner with over 30 Years of Industry Experience *Security systems using cellular require 12 month contract

Again, I would not hire HSI and Paul if you need a security system. Total lack of customer service.

Perfectly. Easy to work with and great prices My name is Jim P. I would definitely reccomend

On 2/16, I informed HSI of my intent to end the alarm monitoring service with them when the contract ended in May, 2016.  I had found an alarm monitoring company that offered the same service for 1/3 less cost.  My new security monitoring company needed the lock out code in order to reprogram the system.  It became like pulling teeth to get the lock out code from HSI.  Two months of trying finally got me a response but instead of providing the lock out code, they gave me four different lock out codes to try to see if they would work.  To make a long story short, none of the codes worked and instead of being honest and telling me that they made a major mistake by not recording what lock out code they used, HSI tried to make it seem like the new company did not have the skills to reprogram the unit.  It is still not clear whether HSI could not provide the lock out codes because they screwed up  by not recording it or if they deliberately held the code to try and prevent me from moving to a different alarm monitoring company .  Paul, the owner of the business, continued to be very uncooperative and less than helpful.

I had to send the technician home and now have a security system that I have no capability to program for alarm  monitoring without staying with HSI which I will not do for business ethics reasons.  My only option would be to pay my new security company $782 to replace the mother boards in my security system. There are several other options for alarm monitoring in the Minnesota and Wisconsin where you will not have to deal with these kind of business ethics issues.  Those that are currently contracting with HSI for their monthly alarm monitoring, I recommend you do some competitive bidding as I was able to find an established family owned company that provides the same service for 1/3 less.   I highly recommend you avoid any business with Home Systems Installation (HSI) in Rochester, Minnesota.