Estimate not done when promised, service was delivered much later than promised. I was home when they came, and I found them cutting things we had not discussed--which they explained was part of their service and most customers wanted them to do that! But the worst thing was, they removed the wrong tree! (a large dead oak deep in the woods instead of a small dead elm at the edge of my yard). When I saw what they had done I asked them to cut it up for firewood. First they told me it was rotted, which was not true. They cut and stacked some of it for me, but then hauled away a large section without my permission. Although anyone can make a mistake, I felt that they were reckless and dishonest. A tree is irreplaceable (dead trees are habitat for animals and birds), so one would expect a highter level of care. They gave me a $25 discount for their mistakes.