The Cleaning Authority
About us
Additional contact: Jim Brethorst.
Business highlights
23 years of experience
Services we offer
Housecleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.3103 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 17% | ||
| 12% | ||
| 5% | ||
| 3% |
Showing 1-25 of 103 reviews
Dustin M.
Sep 2018
Horrible service. Management never follows through with what they say they will do. The last cleaning team damaged our door by trying to break in and when we brought this up with the management team they had the nerves to yell at us saying that never happened. Cleaners never on time and hard to plan your day when you do not know when the cleaning team will show up. The cleaning teams in general are not thorough. Stay away!!
Response from The Cleaning Authority
"We are truly sorry to hear about your experience; however we've looked at our records and couldn't find a customer of The Cleaning Authority of Minneapolis that matches your name. There is another local office that services other local areas including Burnsville. Please contact the location that services your area about any issues you had."
Dana T.
Aug 2017
They did a good job. We used them for many years.
Anne S.
Jun 2017
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Todd A.
Feb 2017
They're just not very good. They looked like they were cleaning, but nothing ever got clean. The people were nice, that's the only reason they received an extra star. Going by their work, I'd give them 1 star. I've used their service every two weeks for approximately 1/2 year and they made their last visit today 2/2/17. I have to re-clean or re-organize half of what they do each visit. They claim they send managers around from time to time to check up on their crews to make sure they're doing a good job - on their initial visit they made it look good by sending someone around, since then I haven't seen ANYONE. The employees seem to want to go through the motions and get out of the house as fast as possible and that was obvious. They also have problems with instructions. Today, one of the last straws was 2.5 hours of paper work I now have to completely re-do. I asked them THREE TIMES. Please don't touch the kitchen table, leave the paperwork, DO NOT TOUCH IT...THREE TIMES. I walked into my office for a bit, came back out and my work had been destroyed. Some of their employees don't speak English very well, but these two acknowledged to me that they understood what I was saying each time I asked. I'm done.
Response from The Cleaning Authority
"We at The Cleaning Authority have been proudly serving the Minneapolis community for 14 years. Our customer satisfaction is our number one priority, which is why we back every clean with a Satisfaction Guarantee. We're sorry to hear in this case you were unhappy with your service and had we known we would have returned to resolve any issues to your satisfaction. In speaking with the team who recently serviced your home, they both understood not to move the papers and say they did not. Regardless, we appreciate the feedback as we are always striving to be the best we can be for our customers. We wish you well and thank you."
John H.
Oct 2016
Average cleaning. Irritating time slots. The cleaners would show up first thing in the morning, while or even before, my wife and I would be getting ready for work. Then they wanted to charge us extra for requesting custom time slots. Really? Just for asking them to show up anytime after 10:00 a.m.?
Bernadette B.
Sep 2016
Boy was I lucky! My "substitute" Crew of Violina and Jake were AWESOME! I cannot speak highly enough of their thoroughness, attention to detail, truly getting in the corners, moving all the items when dusting...they did it all! Violina and Jake have been the BEST TEAM I've ever had from The Cleaning Authority ever. May I please have them as my regular crew please?! Thank you Violina and Jake :)
Ann R.
Aug 2016
We are long term clients with no concerns until early 2016. Shortly after 5% price increase, the level of service dropped. The office 1) started sending new teams where both members had never been to our house before and 2) stopped sending out supervisor/inspector to check on new teams. Both husband & I work from home, so orienting & training green teams takes away from our work and income time. I sent email to office manager expressing my concerns, requesting at least one member of team to be someone familiar with our home, or prior notice and a reasonable discount if we need to do this for them. Response was a snippy "find someone else if our service doesn't work for you", however, teams for our next two cleanings had been briefed on our concerns & did great work. Today, the team sent is completely new & I had to orient them to entire house, even though I had informed office that I would be recovering from foot surgery. As someone with extensive corporate management & leadership experience, it is clear the business has grown & the scope of the office manager's job has grown beyond the person's comfort zone. The cleaning teams are great, so it is especially sad to see a superior business degrading to just run of the mill.
Grant C.
Aug 2016
Generally ok to good depending on the cleaning team you got. We had a few issues with breakage that were not handled very well. We dropped them when they tried to increase our price over 25% out of the blue with no justification. That is also the basis for our not hiring them again.
Michael D.
Jun 2016
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Patricia R.
Jun 2016
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Ronald B.
May 2016
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Carol W.
May 2016
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Gary W.
Mar 2016
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Jackie R.
Feb 2016
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Steve S.
Jan 2016
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Response from The Cleaning Authority
"Dear Mr. [Member Name Removed], I am sorry to hear you were dissatisfied with the quality of our service. This came as a surprise to us because throughout the eight years as a customer, we received 11 notes from you commending us on a job well done. Throughout the 135 cleans we completed for you from February 2007 through April 2015, we never received a single complaint. If there are ever any concerns or issues regarding the quality of our cleaning, we are quick to resolve them, and had we known, we would have added additional inspections to your house throughout our daily inspection process. We would be happy to connect with you to discuss how we could better serve you if you’re interested in working with The Cleaning Authority again. Either way, we appreciate your feedback."
Dana T.
Jan 2016
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Kira S.
Nov 2015
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Jackie R.
Nov 2015
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Linda C.
Sep 2015
The 4 times I have had the cleaners out I have had to call and complain twice. The cleaners cut corners, they do not scrub the floors with a toothbrush as you state in your materials, heck they didn't even wipe up my master bathroom floor. I will not ever recommend this service to anyone I know. Also beware if you write a review that they do not like they call you and ask you to change it. They do not want people to know the truth about how bad their cleaners really are.
Response from The Cleaning Authority
"We’re sorry to hear you were unhappy with our service. Please know that we appreciate your feedback and take to heart the concerns of each and every customer. As one of the largest residential cleaning companies in Minneapolis, our customer’s satisfaction is our number one goal. Unfortunately, it sounds like there was some miscommunication in this situation, for example we do not scrub the floors with a toothbrush, nor is that listed in our materials, but we do use a toothbrush to give a detail clean to faucets, sinks and drains during the bathroom detail clean rotation. Our inspectors surprise inspect the houses on a daily basis to ensure consistent high quality cleans on every visit, which is why it’s both unusual and disappointing for us to hear of the experience you have described. We thank you for your feedback."
Linda C.
Aug 2015
This was my second device with them and it was better than the first I have to say. After complaining about the first "A" cleaning and having them come back and redo it they had a total of 4 cleaners this time to do deep clean part "B" 1 was an lead/inspector and the other 3 were cleaners. All were extremely friendly. When I requested all window track be done they were fine with doing them. The only suggestion would be to pay attention to detail as when I closed my windows that part was still dirty and I had to clean them. But over all a much better experience. Hopefully they continue.
Dawn H.
Jul 2015
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LARRY H.
Jul 2015
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Colleen L.
Apr 2015
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Bill M.
Feb 2015
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Cornelia S.
Feb 2015
We have been using the Cleaning Authority for the last few months and are very pleased with their service. We asked to have the same people come and do the work since we have 2 dogs and we wanted the dogs to get used to the same team coming into our house. They are very professional, efficient and the house looks wonderful when they leave.
Licensing
State Contractor License Requirements
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FAQ
The Cleaning Authority is currently rated 4.3 overall out of 5.
The Cleaning Authority accepts the following forms of payment: CreditCard
Yes, The Cleaning Authority offers free project estimates.
No, The Cleaning Authority does not offer eco-friendly accreditations.
No, The Cleaning Authority does not offer a senior discount.
No, The Cleaning Authority does not offer emergency services.
No, The Cleaning Authority does not offer warranties.