Founded 2002 • With Angi since December 2011
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Verified Reviews
Showing 1-25 of 62 reviews
Mick H.
01/15/2022
Aspen Exteriors is the worst contractor we have ever dealt with. They are unresponsive, dishonest, chronically late, disrespectful of ourselves and our property, and downright rude. They took over 9 months to complete our project, caused damage to both the inside of our home and our garden which they refused to take responsibility for or even attempt to remedy. Even after voicing our concerns multiple times a supposed VP at Aspen continued to ignore phone calls and emails. Subcontractors would arrive completely unannounced or not at all, and then the billing department harassed us with phone calls even after we communicated to them that we were waiting on the check from insurance. If we could rate them 0/5 we would. We’ve told all our friends and neighbors to avoid them at all costs. Never hire this company.
Description of Work
Roofing and siding replacement
Category
roofing, siding
Lon K.
04/29/2021
Emerson A.
04/10/2021
Cons. Don’t trust this company. When they first came to us the sales man told us that they did metal roofing. When we doubled asked about the metal roofing, it was “oh yeah we can do that.” Once we signed the contract it became,”Oh no we don’t do metal roofs.” Was a little ****** off but we continued forward. Once we contacted the insurance company we didn’t hear from them for days. When my wife finally contacted the company the sales rep showed back up at the house in on agitated jitter state as if he was on drugs. He then proceeded to insist that my wife was lying an he had texted her(even though he hadn’t), then insisted that he deal with me cause “women can’t make there minds up on this stuff.” We made plans to meet the next day at 10:30am with his supervisor. He showed up at 11am disheveled and agitated again. When I asked about our contract he told me he already gave it to me the previous encounter. When I told him he didn’t he insisted I was lying, in front of his supervisor. When I insisted he hadn’t , he then went out to his car and retrieved my contact. No apology, nothing but more angry attitude. Since I felt like we were stuck in a contract we continued forward. Weeks went by before we woke up one day to sudden roofing going on. We had not been given any warning of when it was too start so we could prepare by removing valuable hanging items from the walls and shelves or removing my vehicle from the drive way before getting blocked in. The roofing crew they hired out(from what I gather they just come to an area ****** jobs and hire out actual roofers to do the job) do zero inspection and punctured our recently installed and UP TO CODE code air conditioner line by using nails that protruded almost three quarters of an inch into the attic. Our attic looks like Pinhead now. They also knocked loose the carbon monoxide line, so luckily we weren’t trying to warm a house with two toddlers in it. Avoid this company at all cost.
Description of Work
Roofing Done
Category
roofing
Xai L.
10/03/2019
We received great service. Worked with Bryan and Conner who were super easy to work with. We had a lot of questions due to it being our first time claiming insurance on hail damage to our roof. They were straight forward with their process in the contract, repair and cost. We didn't have to worry about permits. The work on the roof was completed on time and the guys that did it were fast and did a good job; clean up was great. They asked if we wanted to keep the extra building material for future repairs and we did. Would recommend to friends and family.
Description of Work
roof repair due to hail damage
Category
roofing
Mark S.
06/03/2019
Bob Beauto from Aspen was outstanding. Bob worked with us to explain the process clearly, helped us work with our insurance company, met the insurance adjuster during his inspection, ensure our specific requests were met, provided several samples of shingles, and set up time to get our roof replaced in a very expedited manner. The roofing crew was very efficient and completed most everything in a day. They cleaned up very well, and made sure to protect my wife's newly planted flowers and shrubs as best they could. We would definitely recommend Bob and Aspen Exteriors to anyone looking at replacing their roof or other jobs.
Description of Work
Roof Replacement
Category
roofing
Jeremy G.
02/22/2019
Aspen Exteriors had to take over for another company that was way overpriced and would not actually get on the roof to remove ice dams. They were $250/hour cheaper and finished the job right. My only quibble is that we had a hard time getting a good outlet that wouldn't trip the breaker when they tried to start their de-icing machine. Should have come equipped with their own generator for such instances. Ended up having to plug into the washing machine outlet and then everything was fine, but not before having to make two trips.
Description of Work
Ice Dam removal
Category
roof snow removal
Doug T.
01/09/2019
Carolyn G.
01/09/2019
Chris C.
12/05/2018
It was a great overall experience from beginning to end. They were always professional even with the small language barrier. They were very thoughtful about our dogs and thier safety. I would recommend them to any and all for thier work of expertise.
Description of Work
Roof replacement
Category
roofing
Wynn H.
11/20/2018
I am very pleased with everything that has been done. From the first time we met with Anthony everything that we discussed has worked out. Even when we had a mix up on the shingles I thought I ordered Courtney was all over it and we got the problem solved in just a few hours. It only delayed things for one day and the roofers were back and finished the job very quickly. The roofers clean up was amazing.
Description of Work
Roofing and Gutters
Category
roofing
Vicki B.
11/01/2018
Shawn F.
11/01/2018
Shingles delivered the day promised. Crew showed up 2 days late (but it rained the day before they were supposed to be at our house so weather delayed then a bit. When they arrived they were very professional and FAST! Took 1 full day and 3 hours the next. Left the work site very clean. We would recommend and use Aspen again.
Description of Work
New roof after hail storm in our neighborhood.
Category
roofing
Randall R.
10/02/2018
Contractor stopped and asked if could look at roof after some hail storms earlier in year. He inspected and said we had damage that would be worth having insurance company look at. H took me onto the roof and explained what he was looking at as far as damage. There was damage and Aspen walked me through the steps to get new roof on the house and garage. They kept in touch about with an eta for the project to start. They met there timeline and kept in touch with us on repairs. Thoroughly cleaned up the area after they were finished.
Description of Work
Replace home and garage roofs after hail damage.
Category
roofing
Terry D.
09/11/2018
Kristy M.
08/15/2018
Ryan S.
07/26/2018
Colleen L.
07/13/2018
Recently, I had new gutters with covers installed on my house by a local company and a few months later, Aspen placed new shingles on the roof. During the process of shingling, there was damage done to the new gutter covers by the roofing crew. Once the damage was discovered, I called Aspen to report what had happened. After assessing the damage, they agreed their roofing crew was at fault and promptly replaced all the damaged gutter covers. Geri, in the front office, and Chad, in Warranty, were great to work with!
Description of Work
My house was reroofed and gutter covers repaired.
Category
gutter repair, roofing
Lela M.
06/23/2018
We chose Aspen mainly because they said they would protect our landscaping. Of course, their work in replacing our roof was very important, too, but we could have gotten any number of great roofing companies. Aspen representatives promised me that they would not throw the shingles that were removed from our roof on my azaleas which are 4-6 feet tall, and their workers followed through on that promise. They did not break any of my shrubs!! Great workers, very friendly and polite and diligent. Aspen representatives - Sam, David, and Bryan - were great to work with; they were gracious to us and took care of all of our concerns. Great company!! Great job!!
Description of Work
New roof because of hail damage
Category
roofing
Neal B.
06/23/2018
Excellent customer service has almost become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and faceless, electronic help. It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support; such is my experience with Aspen Exteriors. I addressed an installation issue I had with my gutters to an Aspen Exteriors representative. I explained to him that I was not the original homeowner who had their warranty for the gutters and that I understood that this warranty was not transferrable according to Aspen’s written company policy. However, they boldly state on their website that they are a company that “is one of the largest and most reputable storm damage restoration companies in the country”, so I thought I would test their statement and see if they would stand behind their warranty on my home even though, legally, they didn’t have to. Unbeknownst to me, the company president read my request and personally answered my email. He sympathized with my situation and offered to repair the installation issue at his company’s expense even though he was not required to do so. Aspen made all the arrangements and had a very reputable, professional local company fix all my gutters the right way, the way that protects my home from damage. I am truly appreciative that there are companies like Aspen who still stand behind their products and services. They are a company that I, as a consumer, trust will stand behind their slogan that “Aspen is a company devoted to exceeding expectations! “ I found out that this isn’t just a slogan but an Aspen Exteriors promise. Neal Bloomquist Lincoln, NE
Description of Work
Warranty work on gutter installation error
Category
gutter repair, roofing
Barbara M.
05/23/2018
Aspen exteriors provided superior service to get our hail damaged home repaired. They worked with our insurance adjuster to get the maximum value for our repars. We were provided with many choices for roofing and siding. All of our questions were answered in a timely fashion. The workers were excellent and took whatever time was needed to complete the job to perfection. They accommodated our requests with a smile Aspen exteriors comes with my highest recommendation. They provided the highest standard of work while fully respecting our concerns and requests. I would hire them again . Our 40 plus year old Home looks brand new.
Description of Work
Roof and siding replacement after hail storm
Category
garage doors, roofing, siding, house painters
Joyce H.
05/22/2018
Jennifer K.
05/21/2018
The storm that hit Northern Minneapolis suburbs was a big one in June 2017. Aspen Exteriors kept us in the loop on all delays and steps throughout the process. They always returned calls and were very professional. Our work is completed and we are very happy with the work that was done.
Description of Work
Roofing, siding & gutters
Category
gutter repair, roofing, siding
Angela M.
05/11/2018
I recently attended a Conference "kick off" that Aspen Exteriors had. I must say on both professional and personal level, I really was impressed with the amount of outstanding positive impact, and devotion that was above and beyond for each and every employee, and their customers. I felt assured that the lead partners have managed the Business "projects" with detail,and Organization, And accountability for results will never be delegated. "Definitely proven track record that has the ability to successfully transform a plan into Reality". It appears that it was the team's Extraordinary Commitment to Excellence, in customer service and support that motivated them to always go the extra mile. This was a Outstanding, Impressive, and Satisfying Impact I had the pleasure to attend! As I have felt compelled to go on record with praise, these people truly deserve it. With being said I will Pass on the Excellent Service of Aspen Exteriors.
Description of Work
words from customers
Category
buying services
Jackie J.
05/08/2018
Aspen Exteriors did a great job replacing our roof last fall. They were helpful in working with our insurance company and did a great job of making sure the yard was cleaned up after they were done. Our roof looks great! I would recommend them to anyone!
Description of Work
Replaced Roof
Category
roofing
Phone
Address
14245 St Francis Blvd
Ramsey, MN 55303
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