VIERECK FIREPLACE

Excellent -- beautiful insert! I love it!

Excellent -- very professional, very nice service person -- did a great job fixing the issue & cleaned the 3-sided fireplace -- looks like new! Would hire again!

Came out and did a cleaning, but didn't have the part so they had to order it. When they finally came out they did so without contacting me, but just showing up. My grandmother let them in and wrote them a check for $180 more than what they quoted me. What did they do wrong? Didn't return calls, charged more than quoted, didn't work through me and in my mind, took full advantage of an elderly women. They haven't responded to texts or call phone calls. Integrity is missing from their work ethic.

unknown

We purchased a gas fireplace insert for our home.  Vierick had a wide variety from which to choose and we found one that we liked very much.  Vierick gave us an acceptable price and delivery schedule.  That is, however, the last acceptable part of the job.  Vierick apparently contracts out the installation.  When the young man finished what he advised he was to do, the fire place did not operate because 'he didn't do electrical installation.'  In a pinch, I connected the power with an extension cord and the fireplace came to life as expected... almost.  The fan sounded like it had a leaf caught in the blower.  The was much more evident on the lowest speed where we liked having it.
Repeated calls to vierick went unanswered and I finally gave up asking.
We have been using the fireplace since the installation with the noise and my makeshift electrical connection.  As it happens, there is apparently code that requires an outlet in the fireplace enclosure.  This has excited my considerable disappointment (politically correct euphemism for true feelings) with the transaction and as a new member to Angie's list, I thought it would be appropriate to warn potential customers to avoid this supplier 'like the plague.'
In the interest of full disclosure, I do not recall with any accuracy either the actual price or date of transaction other than I felt the price was fare and that the transaction has been some time ago.

Initial repair requests resulted in only 2 unsuccessful service calls. Repeated phone calls and
messages not returned. Problem identified Winter of 2012 and replacement part ordered, repeated phone calls to schedule repair not rarely (if at all) answered, messages not returned.
Ailing client (Mr. of Mr. and Mrs.) actually passed away before seeing a working product. Vierick was aware of illness.

Terrible experience in every aspect.

THE ORIGINAL INSTALL WAS IN 2002. WE DISCOVERED THE CAULKING WASN'T COMPLETE A YEAR LATER, AND THEY'VE MADE CONTINUOUS PROMISES TO COME OUT AND CORRECT THE PROBLEM. BUT THEY HAVE CONSISTENTLY FAILED TO HONOR THEIR COMMITMENTS. NOW WE CAN'T MEET THE REQUIREMENTS OF OUR HOME ASSOCIATION UNTIL THIS WORK IS FINISHED.

AFTER THE DAMAGE WAS DONE BY THEM, THEY SAID THEY WOULD TAKE CARE OF IT. VIERECK SAID THEY WOULD REPLACE THE ENTIRE CARPET AT FULL VALUE (NOT DEPRECIATED VALUE). SINCE THEN (09/03), THEY HAVE AVOIDED OUR PHONE CALLS AND ULTIMATELY LIED TO THE BBB ABOUT THE RESOLUTION. VIERECK TOLD THE BBB (OVER THE PHONE) THEIR INSURANCE WAS TAKING CARE OF EVERYTHING. WE'VE SPOKEN WITH THE INSURANCE COMPANY, AND THEY KNOW NOTHING ABOUT THE SUPPOSED RESOLUTION. THE INSURANCE COMPANY WILL ONLY COVER DEPRECIATED VALUE. FROM THE BEGINNING, VIERECK TOLD US HE WOULD PAY FOR THE REPLACEMENT COSTS. AT VIERECK'S REQUEST, WE GOT ESTIMATES FROM VIERECK'S CARPET MAN AND TURNED THE ESTIMATE INTO VIERECK. THEY DO NOT STAND BEHIND THEIR WORK, NOR DO THEY OWN UP TO THEIR RESPONSIBILITIES. THEY NEVER RETURN CALLS AND HAVE LIED TO EVERYONE INVOLVED.