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Metro Air Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Metro Air Heating & Cooling in Prior Lake, MN, is a Bryant Factory Authorized Dealer offering residential and light commercial heating, air conditioning and ventilation contracting plus sales/service/installation of HVAC systems. Metro Air also offers radiant, in-floor heating and full sheet metal shop capabilities.
Business highlights
Emergency services offered
44 years of experience
Services we offer
Controls, Cooling & Ventilation, Hybrid Heat, Hydronic Heat, Radiant & Geothermal Heat, Thermostats & Zoning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.731 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 6% | ||
| 0% | ||
| 6% | ||
| 0% |
Showing 1-25 of 31 reviews
Brian B.
Feb 2021
Great! The furnace works better than it ever has! They were prompt, quick, quiet and clean! Would definitely hire them again!
Response from Metro Air Heating & Cooling
"Thanks for taking the time to provide this feedback. Much appreciated!"
Douglas C.
May 2020
The team was professional and prompt. They were not the cheapest total bid, but on a "price for the work done" they were the best. The bid included nine supplies, five returns, a gas line for a fireplace, and punching through the side of the house to finish up a bathroom fan exhaust. They showed up on time, ready to rock, and completed the work in one day. They left the gas pressure tester for the inspector, and promised to return on call after the sheetrock went up to install the registers. Very pleased with their work thus far.
Response from Metro Air Heating & Cooling
"Thank you for your business and taking the time to provide this review. Much appreciated."
Tim U.
Feb 2020
Dealing with Nate and Nick was great! The analysis and information they gave was professional and to the point. The installation was done when we needed it, it was completed in less than a day, and we did not have to go without heat during this winter installation.
Response from Metro Air Heating & Cooling
"Thank you for your business [Member Name Removed], and for taking the time to leave this review. Much appreciated."
Trudye B.
Jan 2020
Outstanding Quality of work & Customer Service! Well Done!!
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Cathy R.
Dec 2019
Daryl from Metro Air came to my brother's house for a 2nd assessment of his boiler. 1st plumber (Hero Plumbing) told my brother his boiler's seals were leaking CO into his house and had shut off his heat. Also quoted him $13,000.00 for a new boiler. Daryl checked my brother's boiler, found NO CO, NO deteriorating seals, and said Hero's quoted replacement costs were 50% more than what is normal. CenterPoint Energy also came out that day and turned my brother's heat back on. They also found no problems with leaking CO. Daryl was very professional and calming.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Charles S.
Dec 2019
Furnace could not be fixed due to bad heat exchanger.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Marissa W.
Oct 2019
Great job! We received a call that the techs were on their way and they arrived on time. The utility space is tight but they made it work with no fuss and they did a great job. They cleaned up after their work and were very helpful in walking us through everything. Would definitely hire again!
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Keith G.
Jul 2019
Today I had a visit by Matt who is very professional and educational, both go a long way in my book. He diagnosed the issue and genuinely cared my issue was resolved. Matt walked me through what he was doing and kept me informed. Between my phone interaction in booking the appointment and the visit itself, I’m 100% satisfied with the quality of work and the price charged. Metro Air Heating & Cooling is a company you can trust and I’d recommend them to family and friends.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Esther R.
Jul 2019
They are on time, they did a thorough job, and they made recommendation on how to maintain my AC.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Deb F.
Jun 2019
It went great. Very informative
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Said Q.
Jun 2019
Perfect , explain different units And prices , rebates And which unit Will save me money in the long run , Highly recommend.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Brian H.
May 2019
I’m an experienced home builder / contractor and have 1 HVAC company on my list. Metro Air is the top 1% in the twin cities for service and quality of work. We’ve hired Metro Air for dozens of homes built and it’s been on time, on budget, and priced accordingly. No need to look further, give them a call today!
Response from Metro Air Heating & Cooling
"Thank you very much for the kind words. It’s our pleasure to do your work!"
Luke C.
May 2019
Super fast estimate, good pricing plus a warranty, quick scheduling for the actual work, positive installation experience.
Response from Metro Air Heating & Cooling
"Hi [Member Name Removed], thank you for your positive feedback. It is our pleasure to be of service."
Toni P.
May 2019
Professional and friendly. Helped select the best furnace and A/C for our needs. Arrived at the scheduled time. Answered all our questions. Tested both systems and left the installation area spotless. Very satisfied.
Response from Metro Air Heating & Cooling
"Thank you for the feedback [Member Name Removed]!"
Sue T.
May 2019
Metro Air has been quick to respond to any issues. Metro Air has never tried to sell me anything that I didn't need which I greatly appreciate.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Charles F.
Jan 2019
Very helpful and prompt. Very neat and clean and on time.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Susan L.
Jun 2018
Happy with the outcome
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Ann L.
Jul 2017
They're very good. It's usually 1 person.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Lizabeth K.
Jan 2016
unknown
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Scott M.
Jan 2016
unknown
Response from Metro Air Heating & Cooling
"I'm sorry you were dissatisfied with our service. Our pricing policy has changed since 2015. Currently, we charge $99 for a diagnostic/trip charge, and then we provide the cost for the necessary repairs. I cannot comment further about the work we completed. I do not have a record of you as a customer, and we have no record of us visiting your home at the address listed. As a policy, we now ask customers about their filters when we book a service appointment to avoid failures caused by dirty filters."
Valerie O.
Oct 2013
They were very helpful. Did a great job installing new unit and removing old unit.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Jane L.
Jul 2013
Excellent! We found Metro Air after another contractor referred us due to the fact that we were working through another HVAC service provider (via our home warranty) that was terrible to work with. Our heater went out during the coldest part of winter and at the worst time (holidays) and while the heater was replaced, the duct work and detailed HVAC work to go along with the new heater was handled poorly by the other contractor (sloppy work). Frustrated, we were referred to Metro Air and they took it from there. Jeff, Paul, and team were prompt, very knowledgeable (know the code well), and easy to work with. Their estimates were detailed, competitive and on point (i.e. billed what they estimated we would be billed or less in some cases). Throughout a four month period, we had them correct duct work, re-rout various ducts/vents and replace our A/C. We would highly recommend Metro Air to other homeowners.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Jennifer T.
May 2013
Metro Air was happy to continue coming out to my house to charge me to refill my unit and never check for leaks. Each time I was charged for a service call and about $50 for each pound of freon that they would put into my unit. After it was discovered that they had not sealed off one of the air returns, I had no doubt that I needed to start looking into other companies to service my a/c. Whenever I asked them to check the unit for leaks, I was always treated as if since I wasn't the and quot;expertand quot; that I had no idea what I was talking about. I had spoken to or directly dealt with no less than 3 members of their staff and each one never gave me a good reason why they wouldn't check for leaks or explain their reasoning why they wanted to continue putting freon in.
Will be contacting my builder to ensure they're aware of the issues I've encountered through the last 3 years and the lack of professionalism and knowledge I've witness with Metro Air.
Will be contacting my builder to ensure they're aware of the issues I've encountered through the last 3 years and the lack of professionalism and knowledge I've witness with Metro Air.
Response from Metro Air Heating & Cooling
"I'm sorry you had a negative experience with Metro Air in the past. The business has been under new management since 2016. Our reviews since then have been favorable."
Susan P.
Dec 2011
The technician, Joe, was responsive and arrived to repair our furnace within a few hours. He identified the problem and replaced the motor and blower wheel with parts he had on hand in his truck. He was friendly and had the job done in about a half hour. We were very pleased with the service and price, and will use Metro Air again in the future.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Edward K.
Oct 2011
Metro Air is excellent. The staff is efficient and friendly and knowledgeable. Metro Air installed a new heating/cooling system last year, and did an outstanding job. From the time of the initial contact for the estimate, to the time that the work was actually completed was flawless. I recommend them highly.
Response from Metro Air Heating & Cooling
"Thank you for your business and the positive feedback!"
Licensing
State Contractor License Requirements
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FAQ
Metro Air Heating & Cooling is currently rated 4.7 overall out of 5.
Metro Air Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Metro Air Heating & Cooling offers free project estimates.
No, Metro Air Heating & Cooling does not offer eco-friendly accreditations.
No, Metro Air Heating & Cooling does not offer a senior discount.
Yes, Metro Air Heating & Cooling offers emergency services.
No, Metro Air Heating & Cooling does not offer warranties.