ACCENT TILE

He did a great job!

Chris installed underlayment and tile in our front entryway.  We provided Chris with a print out of how the tile should be installed as well as received confirmation from him that grout lines would be 1/8 inch.  We installed a black tile with tan highlights and also explained that any tile with a majority of tan should be used on the borders or in the closet and that the main walkway should be made up of black tiles.  When the work was completed, he did a different pattern and we had black along the border and tan in the main walkway and grout lines that were very inconsistent to the point where some corners touched each other.  No spacers were used.  When we approached Chris to discuss this and make sure we would be on the same page for the bathrooms we planned on doing, he told us to find another contractor and that the issue was between me and my spouse.  The front entry tile would need to be removed and redone by another contractor.  When the tile was removed it was discovered that very little thinset was used and tiles would start popping off within months because it is a high traffic area with two doors leading into the house in the entryway.  We will need to have our cost for Chris doing the work refunded as well as demolition and tile replacement costs reimbursed because tile would need to be repurchased since it can not be reused.  Chris charged $941.65, demolition was $300 and replacement tile costs was $635.11.  We are requesting from Chris a reimbursement of $1876.76.

Very well - on time, neat considerate - conscientious.