Above All Hardwood Flooring & Carpet

Went well. Done in under 3 days. Installers were neat and professional.

Amazingly well. I was apprehensive because the original floors were purchased completely finished. So, they had to remove all the layers of sealants and then take off the top layer of wood. This was quite time consuming but this company has all the necessary machinery to get it done. They created almost no dust at all. Their machines just "ate" it up as they moved along. They also used lots of plastic to insure that if there was dust, it did not get into any other rooms or up or down stairs. Their employees are so well trained and professional. Always on time and always anxious to address any of my questions or concerns. They put on a finish that is now showing no foot or dog prints which I had a major problem with on the previous finish. All of this is discussed and explained ahead of time to insure a happy ending. I couldn't be happier. Anyone thinking of getting their floors redone should consider this company.

What a great group of people to install our floors. We had used the company in 2007 to install hardwood floors on the first level and had been very pleased. They did a great job this time also. From the installers, to the sanders and finishers, they all did a fantastic job, answered any or our questions and did a great job of cleanup. Very professional group.

Excellent work

Job completed in the time promised. Installers we neat and professional.

Above All Flooring did an amazing job! They gave us great suggestions on the type of flooring we should consider and what would look great together. They were very accommodating to our broken up time frame. They ripped out the old flooring and fixed an area of broken subfloor. They then waited to come back for the installation of the new flooring so we could have the whole place painted. Everything turned out beautifully! We got numerous compliments on the flooring choices during the showings and open house. Great service and very nice.

Service performed very quickly, within a week of the quote. The crew did a good job our floor are very nice.

Perfect. You will see that I rated Price "N/A." That is because I called three other installers for a quote and not one called me back! So in the end, I have no price comparison. Everyone, from the estimator to the installers/sanders/sealers arrived on time, discussed the work, answered questions, etc. While the work was being done, I received a nice email with handouts that explained how to care for my floors and keep them in top condition. Don't hesitate to contract with Above All.

Botched the first sanding job, ruined our baseboards, knocked stone off our fireplace and while they worked to fix the finished product, it was still average. First time that I've ever reviewed a company for something negative and we've worked with house cleaners, landscapers, weekly lawn care, painters, plumbers, HVAC, sprinkler companies, deck builders, pest control and snow removal services. We lived in limbo for 12 days while they worked to get things right. They did their best to fix the problems but expected far more from the company.

The installation went well. They were very professional and completed the work on time. We are very pleased with the work.

Great, we were very impressed

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We met with Beth at the shop and she then came to our house and gave us a lot of great information.  We had received some other bids, some were higher and some were lower, but we were impressed with the professionalism and information that Beth gave us.
Steve and Jason and Paul came out and got started the next week.  They were fantastic.  The crew was very professional and seemed to care that every board was perfect.  We have a brick fireplace area, which was difficult to go around with the new floors.  Paul did the install and scribe around the fireplace, and it was so perfect and close, it looks like the fireplace was installed after the floors.
The job took one day longer than they thought, but that was because our sub-flooring was shot and needed to be replaced.  Jason and the crew explained in detail why we needed to re-do the sub-floor, as the old one was warped, cracked, and actually had holes in two spots.  So glad we replaced that too-
Overall we love our floors!  We did the variable width maple in a 2", 3", 5" pattern, and it is amazing.
Would highly recommend the product and the company and the crew-
The project gets very dusty, and there is nothing you can do about that, so be ready to vacuum and dust as much as you can as they go along-
  

They are fantastic; they know their business and they know hardwood floors. I could not recommend them highly enough. I have never encountered anyone as knowledgeable about hardwood floors in my life.

This went better than we could have ever imagined. We inquired at the store and met Beth Brown on a Saturday. She came out Monday morning and measured. We had an estimate in a matter of hours. Because of the luck of our schedules, they were able to start the next day! Installation took 3 days, a small gap and then staining and poly. Every single employee was respectful and professional. This a class act. Our floors look amazing!!

They exceeded our expectations in all areas.  We couldn't be happier with the results.  Beth was great to work with.  She was able to come out to our house very quickly to provide an estimate.  She was, also, able to schedule us into the calendar very quickly and was willing to work around the cabinet installer's schedule.  Three days were set up for the work to be done and with different specialists each day.  There were no delays with the dates.  Everyone came on time, and did what they said they would do.  Nothing took longer than was anticipated.  Stain color samples were provided when I asked for a color that would match our woodwork.  Communication was great.  And the results...the floors are absolutely beautiful!  They really know what they are doing!  We couldn't be happier!  

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The short story is that while the floors were well done and look beautiful (other than a 4x6 inch area that didn't get the final coat of finish) dealing with the sales and office staff was a hassle throughout and I didn't receive the customer service from this company that I expected.  The office seems to be very disorganized and scattered, communication with me was extremely poor and I had to contact them numerous times to get the information I needed that they should have provided me.  I was NOT impressed.
Here are some details: I had gotten a quote 2-3 years ago (2012), but it took some time for this project to make the top of our list.  When we decided this winter to have it done this spring, I contacted them.  Instead of sending someone out to meet with me, they chose to revise the quote and re-send it.  I signed the agreement and sent the downpayment and called to schedule the work over a long weekend when we could be out of town.  I mistakenly referenced the original quote invoice # with the payment, which was evidently not connected to the revised invoice # (unbeknownst to me) at their office (??), which caused confusion when I called back to schedule.  After figuring this out, I was able to schedule the work.  Two to three weeks before the work was to be done, I called back to ask for someone to meet with me to walk through the house and explain exactly what would be done, what we were to do to prep for them, etc. (again, no one had been to my house since 2012 and I didn't think it was a lot to ask to be sure we were all on the same page).  I also informed the office that they wouldn't need to replace the kitchen appliances, as we were having new appliances delivered a few days after the floors were completed, so they would remove the charge for replacing appliances from our invoice.  It took two days for the sales guy to call me back, then he wanted to just talk through it over the phone.  I had some questions about our kitchen island and he asked me to just text photos and he answered my questions over text.  I was surprised that no one was willing to actually come to my house to meet with me.  Two or three days before the actual work was to start, I phoned the sales guy because I didn't know what time to expect them and needed to give them access to the house and the garage code to get back in on subsequent days, as we were leaving town once the work began and I needed to know when to expect them.  The guys arrived on time and when we arrived back in town 2 days after the final coat was applied, the floors looked great.  But the quarter round was left sitting in two piles in our house instead of having been reattached as expected per the contract.  I called the next business day and the office person said that there had evidently been misunderstanding that because we didn't want the appliances replaced, they didn't think we wanted the quarter round re-attached.  ??  They agreed to send someone out and they came that afternoon and completed the work, which was appreciated.
A week or two after the work was complete, when cleaning, I noticed a patch on the floor that didn't have the same matte finish coat as the rest of the floor.  I contacted the sales guy and he requested I send a photo.  I also asked about cleaning products and when I could replace rugs, as I was not given any care information once the floors were done and there was NO information on the company website (again, a disappointment).  He informed me that the finish coat was missed on this area but assured me the floor was sealed.  The last interaction occurred because office sent the invoice for the work to a different city (got the right street address, wrong suburb), so I was contacted via email with the invoice and a question as to whether I had gotten it in the mail.  I informed them we live in Lakeville, not Shakopee and thought it was very strange that our address was correct on both quotes we had received (in 2012 and 2015) and that they had arrived at the correct address to actually do the work but then billed the wrong address.  We paid the invoice within 3 business days of receiving it via email, and then got another email (same as the first) about a week later with the invoice attached asking us to pay.  When I responded that we had paid and that they had mis-addressed the invoice, I got the response that the office person had been out of the office and had forgotten that she had already contacted me via email for payment.  ??  No notes on our file?  
What it comes down to for me is the fact that it was always me doing the legwork to get in touch with them to get the information I needed.  I am the customer and they should be providing me the information I need (especially if it's not accessible on their website, which it is not).  In addition, the office appears to be in chaos, as we had numerous "errors" occur in our communication with them (two quotes not linked under our name which caused scheduling difficulty;  when revision was made to not replace appliances this was miscommunicated to their crew as not replacing quarter round, either; and then the billing mess).  Overall, I was not impressed with their customer service.

Amazing - my floors look beautiful.  Without the beautiful new floors you wouldn't have known anyone was in the house.  Very professional.

They were great to work with; Gary made several visits to assess and schedule the work and Sean & crew did a great job of previewing the available color options. The work was completed as scheduled and the finished floor looks awesome! I definitely recommend Above It All and would use them again.

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From start to finish this was a great experience working with Above All Hardwood Floors. Gary Gehlen was our salesman and was so easy to work with. He came to our home to give an estimate for refinishing our existing hardwood floors. He gave us some other ideas and we decided to install new floors in the kitchen and hall along with the refinishing of existing floors. He was patient and stayed in touch with us as we decided to delay any work until after the holidays. We called him when we were ready and he helped us with stain selection and got us on their schedule. All of the crew from the installers to the refinishers to the stainers to the carpet repairman were wonderful to work with.  All were friendly, helpful, professional and courteous. We are thrilled with the results and would highly recommend them to anyone with hardwood floor needs. They do beautiful work!