Glenn Construction Inc

September 10, 2013 Part one letter
 
On June 12, 2013, the City of Wells, MN was hit with high
winds and hail. This caused extensive damage to many homes and ours was one.
 
The next day after the storm the town was flooded by
contractors and scammers. After talking to some of them I decided on Glenn
Roofing and Construction (MN State License BC578115) of Ellendale, MN because
he was local on June 24, 2013.
 
The individual we spoke with was Mike Benzinger, who
informed us he was Vice-President of the company and that they had been in
business for 15 plus years. While talking to him we informed him that we were
ready to close on our refinance when the damage occurred and the finance
company gave until July 18th to get this done in order to keep the interest
rate. This was a requirement because we had already had the home appraised and
it would have to be re-appraised to make sure the home was at the same or
better than the first appraisal. Mike stated that this would not be a problem
and that he had several crews and that he could have a crew start on the
following Tuesday (July 2nd) on the roof and that it would only take
them at the most 1 week to complete all the damages.
My insurance adjuster gave us the estimate and he stated
that the estimate was right on target with the exception on the siding if it
could be matched or not. Mike said he would send it in to see if he could get a
match. And he would know the answer by the time they started on the roof.
On July 2, 2013, they started on the roof and had it done
in one day, which was great. He then informed us that they would start back up
on July 5th because of the July 4th holiday. We said that
was fine because we were going to be gone on vacation to return on July 7th.
 
Upon returning on Sunday we were surprised to see that no
work had been done on the house. I called Mike right away on Monday, July 8th,
and he had excuse after excuse of why they did not show up on July 5th
but that he would have a crew out there on Tuesday, July 9th.  We explained to Mike that the finance company
was sending out someone on Wednesday, July 10th and she would be
there at the end of the day for her last appointment. Mike promised that it
would all be completed by that time. The items listed below is what they had
yet to repair in order to have the job complete.
Front Storm Door (steel core)
Back Storm Door (wood core)
Fascia
Window wraps on 7 regular windows
Window wrap on 1 picture window
Rain gutter, downspout
Vinyl siding on front had a hole
Vinyl siding on back had a hole
10 x 12 shed remove and replace
 
The siding could not be matched so the insurance adjuster
(Trent Hollerich) and I along with Mike (contractor) agreed to take some siding
off the upper part of the back of our house to use for repairs and replace that
siding with a shake. This way the holes in the back and front could be matched.
 
A crew did show up on July 9th and when my
wife got home from work at about 6:15 pm they were just finishing up on the
shake and had done the fascia and the window wraps. The doors and siding were
still not done when she noticed that they were packing up all their stuff. She
approached a young girl who was with them that could speak and understand
English and asked her that since there was still things to be done if they were
coming back to finish tomorrow. My wife explained to the girl that Mike
(contractor) had told us that all this work would be completed before the
individual showed up for our re-appraisal on the next day. The young girl
relayed this to them in Spanish and then told us that Yes, they would be back
and have everything done by 3:00 pm. 
 
When my wife returned home from work on July 10th,
she called me right away to tell me that no one had showed up and that nothing
else was repaired on the house. The appraiser had shown up but could only
re-appraise the roof and the windows, since this was the only things
repaired.  I called Mike and he acted
surprised that no one showed up but he promised me that he would have a crew
out there on Thursday, July 11th and everything would get repaired.
Later that evening my wife came to me and said that she felt all the siding
that they had taken off the house to be used to repair the 2 holes was in the
dumpster, bent and folded up. I told her not to worry that they probably set
aside all the siding that they needed to fix the 2 holes and that the siding
that was in the dumpster was probably left over. She was not convinced but left
it at that. When my wife talked to Nicole she stated to her that we would be
deducting $400.00 from the bill because the appraiser showed up as scheduled
but because no one had showed up to finish the job she could not do the
re-appraisal for our home refinance. Nicole said nothing in response to my
wife?s statement.
 
On Thursday, my wife called her brother (who lives in Wells)
and asked him to drive by our home to see if they had finished. He called her
back and said that no one had showed up because the siding was not fixed and we
still did not have storm doors on the house. She in turn called me and when I
got home I called her and also told her not only did they not show up but that
the dumpster was also gone along with all the siding that they had put in it. I
called Mike (contractor) and told him we were not happy that yet again no one
showed up and that unless they had saved enough siding to fix the 2 holes, then
we had another LARGE problem since the dumpster and siding were GONE. And yes
they did put all the siding in the dumpster and did not save any to replace the
siding with the holes. His reply was that he sent his guys to the landfill to
retrieve the siding. They never found it and yet again he promised me that he
would have a crew there on Friday and it would be completed.
 
On Friday, July 12th, once again my wife asked
her brother to check on the status of the repairs. This time he did it
mid-morning and called her back to tell her that still no one had showed up.
This time I called Nicole (one of the owners of the company) and she told me
that since the siding was gone that they would have to take the siding off the
North and South sides and put shakes up and then use that siding to replace the
2 holes.  That night when we were outside
looking at the shake and noticed that all of our window s were wrapped in a
cream color but yet they had wrapped the board underneath the shake in a bright
white which stood out like a sore thumb and did not match the rest of the house
and then the guy who was in charge of the crews pulled up and we started to ask
him. He stated that even thou Mike was told by Nicole to do the North and South
side with shakes he was not going to do it. Instead he said he was going to
take down some extra boards off of the back shake and then it would not look
like a triangle but like crap. I told this individual that we would not accept
that and have our house look like crap because of their mistake of throwing
away the siding.  Just then Mike called
and I told him that we would not accept the idea of pulling more boards off the
back. So then he said that he would put up a shake on the North side of our
hous