Two Maids & A Mop

We love it! My only regret is that we didn't start working with them sooner!

My wife travels to China 2-3 times a year for a month at a time. I decided to surprise her and have the whole house cleaned professionally so she could get home and relax vs. working around the home cleaning. I reached out to Two Maids & A MOP to get the job done and boy was that a mistake. We scheduled service for a 3 hour cleaning - which i was assured would be perfect. They could only come in the afternoon so I was able to be there while they were working. When I arrived home I walked through my home and was very disappointed. My floors were moped alright - there were streaks with a haze everywhere on my 1st floor accept for the carpeted TV sitting room. Vacuuming was great accept they never when down to our finished basement (because the door was locked and I guess they couldn't figure out how to turn a lock) and they forgot to clean my laminate floors. They wiped down most surfaces but didn't move anything to clean underneath. There were a number of locations that were still very dusty too. The showers were not cleaned and the counter tops were all hazy and streaky too. I called Two Maids & A Mop and had to leave a voice mail. I didn't get a call back till 2 pm the next day. When I spoke to the women, she asked what was wrong - and I explained. She said that doesn't sound like to girls who came to my home. She said she will talk to them and that she is sorry I didn't feel my home was properly cleaned. I asked what she was going to do about it, and she said there was nothing she could do. After I told her i would definitely write a poor review - she said she would contact the owner and to be patient waiting for a call back. She new my wife was coming home the next day and took no action to make this write. Mean time, I have to take a 1/2 day off work to clean up their mess, and clean my own home. This company does not know how to spell customer service. They don't act quickly to fix mistakes, and they don't seem to care if their clients are satisfied. I think they wouldn't mind not if you went somewhere else to have a professional service clean your home. Stay Away from this company - they are worthless!