UPS Customer Center in Maple Grove lost a couple of my boxes for a time period. My experience was awful. Initially, they were horrible but they rectified it and made it right.
Description of Work: I used the mailing services of UPS Customer Center in Maple Grove.I needed to retrieve a couple of boxes that I shipped.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$200
Joanne V.
12/2011
1.0
mailing service
 + -1 more
UPS claims to have delivered a $22.00 pkg. the size of a toothpaste tube to our home address. We reported it as not delivered but never received compensation from the company we bought it from. Apparently UPS filed a claim on our behalf but never informed us about the action and paid the company for the small amount. Now we have been black listed by our Hutchinson, KS driver who refuses to deliver to our home. He claims that we live in a high crime area but delivers to all our neighbors....one who lives about 55 ft. from our front door. Our home is in a fairly new neighborhood in a small town of 3,000. Now we have to drive to a UPS drop off point to pick up our packages despite the fact that we pay to have it delivered to our door. UPS supervisors will not overule this driver's decision because it is company policy to allow the driver to make decisions as to where he will deliver packages no matter how ridiculous his decision may be. Lesson learned: DO NOT FILE A CLAIM WITH UPS BECAUSE THEY WILL FOREVER REFUSE TO DELIVER TO YOUR ADDRESS NO MATTER WHOSE FAULT IT IS.
Description of Work: A $22.00 package was to be delivered our home address by UPS out of Hutchinson, KS but we never received it. Company (shall remain unnamed in this report) said the small package was sent. UPS said it delivered it. Package was never found.
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Service Categories
Mailing Service,
Delivery Service
FAQ
UPS Customer Center - Maple Grove is currently rated 1.5 overall out of 5.
Monday: 4:30 PM - 8:00 PM
Tuesday: 4:30 PM - 8:00 PM
Wednesday: 4:30 PM - 8:00 PM
Thursday: 4:30 PM - 8:00 PM
Friday: 4:30 PM - 8:00 PM
UPS Customer Center - Maple Grove accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, UPS Customer Center - Maple Grove does not offer free project estimates.
No, UPS Customer Center - Maple Grove does not offer eco-friendly accreditations.
No, UPS Customer Center - Maple Grove does not offer a senior discount.
No, UPS Customer Center - Maple Grove does not offer emergency services.
No, UPS Customer Center - Maple Grove does not offer warranties.
UPS Customer Center - Maple Grove offers the following services: Packaging supplies.