THE HOME IMPROVEMENT STORE

The end result? Many loose boards where the lip was damaged, during installation, so that the boards have popped up. Large gaps where the inlay was placed, due to it not being exactly square. An attempt was made to fill cracks with wood fill, but chipped out within weeks. The incorrect T molds were used where the carpet meets the new floor and has tipped, so there is a large gap under the molding. Hundreds of nail tips were never filled. Mr Kranenburg has refused all calls and contacts with us. We contacted many mediators with his only response is: "Pay me in full or I will file a lien or your house". The Lauzan Flooring representative stated that the warranty is void due to "installation problems". This company never even finished our floor, but want to be paid in full!

A real nightmare experience that we are still since 2/06 trying to get resolved. Our home designer is the one contracting with them, and if it was not for her, we would be sitting with an unfinished, totally botched job and out thousands of dollars. The cabinets came all wrong and had to be redesigned in many areas. A person does not pay for custom cherry cabinets and expect ok results. After multiple phone calls and visits to the business, our designer contacted Wood Harbor and reported them. The dealership was already in the process of being pulled due to multiple complaints. None of the owners, Mike, Dale, Brent, or Richard will step up and take care of the problems. They have also billed our designer for past items they state were underbidded. We have had to order the balance of the cabinetry from another source, and at least the cabinet installer is doing his best to make things right. Of course our designer has to pay him any additional costs.