CLEAN EDGE

Initially, Sophia and her team were great. It's why we hired them and kept them, even through a move. In fact, the two women that did the actual work were always very nice and sweet. Our issue is entirely in Sophia, the owner. She is highly judgemental and she started to comment inappropriately on various aspects of our life. For example, I was very clear and upfront that we have two large, furry dogs. This wasn't an issue for her to get the job, but ultimately she would start to complain about how messy they were, how much work they caused, etc. (Let's not forget this is a house cleaning service! If we didn't have the dogs, I wouldn't need to hire a service!) And as the quality of her service declined she became more and more difficult. For example, she yelled at my husband for not cleaning the vacuum cleaner -- OUR vacuum cleaner-- and having it ready for her. She would make us fetch her additional supplies, such as paper towels or Windex, even though we had showed her multiple times where we stored those items. Her team stayed for less and less time, and started skipping whole rooms, like the living room/dining area. They often were out the door within 90 minutes, which is definitely not enough time for the size house we have. When I would talk to her about it, she would lie and deny that they had done shoddy work. I had to start taking pictures of the sloppy work, which she couldn't refute. She always talked about her other "larger" clients, which indicated to me that we were not a priority and that she didn't care about the quality of their work in our home. The last straw was when we were on vacation and she said horrible things about our family to our friend that was house/dog sitting while we were away. They were absolutely hateful comments. Someone with that little respect and who brings that much hate and disdain is not welcome in our home. I fired her that day, and it was like a weight was off our shoulders. We no longer dread having the cleaning service come or try to avoid interaction because we no longer have to deal with such a hateful person. I would definitely think twice about using this company. My regret is that we didn't make a change sooner (the downside of a busy household!) and that we put up with some really bad behavior for far too long. While the women that do the work were very nice and respectful, the owner is unreasonable, disrespectful, inflexible and frankly, just down right mean. My hope is that this review prevents someone else from being treated the way me and my family were.

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