Apollo Heating, Air & Plumbing

I would not recommend Apollo Heating, Air & Plumbing. We had a new air conditioner and furnace installed in July 2025 and have had nothing but issues since. The AC wouldn’t work right after installation, stopped working again just 7 days later, and now 6 weeks later it has broken down yet again. The installation didn’t even pass inspection. On top of that, the attention to detail was poor. They replaced our thermostat with a newer model same dimensions as original, but offset it by about half an inch, leaving a mark on the wall that now requires repainting. When we asked for it to be aligned with the old one, the technician was visibly unhappy about the request. Another example: they used the wrong wall thickness for the furnace exhaust tubing, which is a serious mistake and shows lack of care in the installation process. Customer service hasn’t been much better. When we called about yet another failure, the woman at the desk casually said they “wouldn’t charge us this time” — as if we should be paying for problems caused by their poor installation in the first place. Overall, very disappointing experience—poor workmanship, failed inspections, repeated equipment failures, and unprofessional customer service. Save yourself the frustration and go with another company.

I can describe this business in one word: PREDATORY!! I have no doubt, their technicians know their stuff, but their best skill is selling you a complete system. That's how they make their money. Their repair estimates are a joke. My central air was only low on R22 freon. It needed less than 2 lbs. They gave me a quote for $2122 to charge my system up to 4 lbs, and the guy tells me to blame the super high cost of freon on the government (that's over $500/lb). What a crook!! My furnace was fine but tried to sell me a complete AC & furnace for a whopping $17,000!!! If you see one of their coupon for tune ups, throw it away, and find another HVAC to fix your AC. I got my AC freon recharge for $120.

They did a great job, were prompt, respectful, and got it all done very quickly. It has been running good every since and I would highly recommend them.

Dave Easter and Dave Engstrom did a great job inspecting, estimating the job and installing the new furnace and air conditioner. On top of this, they had to do the job on the coldest day of the year. They were very professional and prompt.

Extremely well!

See above,the issues are explained above

It didn't.

Good product and install. However, they left a mess when they were done. Did no clean up and left trash in the yard, dust from drilling concrete all over the utility room, and pvc saw dust all over the patio.

Waited two weeks to get an appointment. The night before the scheduled 8:00 am appointment, they left a phone message cancelling with the option for me to call to reschedule in "maybe" another two weeks or so. I took time off work to be at home for the appointment requiring that I take a vacation half day. Unprofessional, inconsiderate and disrespectful business practice. I will not call them again.

Only company out of four called that came out at 10 PM on a cold night in January when our furnace went out. Great service and did not gouge us on the bill.

Employee failed to clean the trap, and the furnace lost heat during the winter until another serviceman was hired to fix.

They did an awesome job. They were very efficient and friendly. I've used them for my HVAC needs for several years but didn't realize they did dryer vents. Everything went great. I wouldn't use anybody else.

Great job. came on schedule and finished on schedule.

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It went very well. Very happy with the installation and the way that the technicians treated us and cleaned up very nicely. Great installation

They came in and gave us an estimate on it and they stuck on the exact estimate and they did a good job. When they came in, they took care of everything and they left and cleaned up after themselves.

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The sales rep was great, knowledgeable and quickly had a new air conditioner installed within 3 days. The air conditioner has worked excellent and in fact way more efficient than our previous one.

I was told that it was going to take a certain number of hours and when I left and came back, they ended up finishing in about half the time, which surprised me and concerned me regarding the quality. I would have been more comfortable if they had done the job more thoroughly than what was done.

I asked Apollo if they could help me drain/refill my boiler and do some very specific inspection/maintenance on my boiler that the User Manual insists must be done regularly.
The guy comes inside my house and surprisingly did not bring buckets and hose lengths, considering that we were going to drain the radiators.  Furthermore, he did not come equipped with one single tool, even a flashlight.  Maybe he had a tape measure.  Nor did he cover his wet, dirty shoes or change into clean shoes.
We then partially drained the boiler/radiators, which primarily consisted of me ferrying cups of water to the bathroom sink to dump out and return to him to fill up again.  Absolutely ridiculous.  We obviously could have done this far quicker and more thoroughly had we been using buckets and hose lengths.
From what I can tell he did not do any of the specific inspection/maintenance checks that I asked them to do.  Obviously I am not a boiler expert but, for instance, I asked him about checking the safety valve, which the User Manual is adamant about.  He just said "Nah, I never touch 'em.  If I touch 'em I might break 'em."
He did mention that the boiler should be re-vented, which is true.  I asked him to follow up with an estimate on that.
So, Apollo charged me $200.00 to come out and partially drain my boiler/radiators in a ridiculously inefficient manner, and frankly, the guy seemed like he was in a hurry to leave the entire time.
After a few email exchanges Apollo emailed me about the re-vent.  They said it would be "650.00 plus labor billed at a rate of $ 30.00 per 1/4 hour. additional costs will be charged for any additional pipe, fittings or other materials needed to complete the job."
I asked them if I could get, you know, a formal estimate.  Is that too much to expect when potentially hiring a contractor and spending about $1,000 on a job?  I hardly think so.  So, Apollo then sent me an "estimate" which was just a reiteration of the above quote.
Keep in mind that this "estimate" never said how long the job will take and left open the "additional costs..."  So this "estimate" essentially wrote Apollo a blank check for labor and other potential costs.  That's not an estimate--it's a complete insult and a joke.  

Pete came out first and verified the unit would fit and we signed a contract. Today, Anthony came out and installed the unit. Anthony did a wonderful job!! He was very professional.

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The service was fine. I remember they came in, they told me how long it would take.  It was gonna take probably six hours, and then three hours later they came back and said they were through, so it just kind of surprised me.  It didn't do what I thought it was gonna do. I don't know how thorough it was if they finished in half the time they said they would.

Angie's List coupon for $89 for furnace tune up.  Told me they'd be here between 8 and 10 and Mitch, the technician, showed up at 8 on the dot.  Spent about 40 minutes cleaning and servicing the unit (it had never been serviced in 10 years) and pointed out potential problem areas.  He was very courteous and professional and didn't try to upsell anything.  I was pleased and would use them again.

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