My sewer line backed up into my basement at 7:00 on a Friday night. Called and they sent an emergency tech out to our place within a few hours. Seth was a pro, explained everything to me and helped me figure out some ways to prevent more issues with our plumbing going forward and solved the issue so I didn't have to spend a whole weekend with a poo water basement.

I needed fast service and they were able to come out and help within a few hours. The tech was friendly, helpful, and informative.

They were very wounderful and understandable and very honest and did fabulous job

Lee from Roto-Rooter replaced our water softener and did an excellent job. He showed up right on time, worked efficiently, and was professional throughout. Everything’s working great, and the whole experience was refreshingly straightforward.

What a great experience, Scott was very friendly, professional and helpful

The plumber did a great job and came out within the hour. He gave me a quote after looking at the job and then when right to work.

Quickly completed work, cleaned up area.

Roto-Rooter was wonderful to work with! They were very prompt, communicative, and accommodating. They also gave a very honest review of our situation, offered estimates, and supported our decision to not do further repairs that were not necessary. I will gladly use them again and refer to family and friends!

Highly recommend

Service guy wanted $800 just to install a toilet!!!

TL;DR - Do not use Roto-Rooter for any drain services. Employees work on commission and will sell you unnecessary sewer line repairs using scare tactics. Sewer line cleaning was insanely expensive, they didn't put all the floor drains back together fully, and sewer line needed to be cleaned by a 2nd company because it was not fully cleared. Story: Our sewer line backed up on Sunday, February 26. As it was the first time experiencing something like this as a homeowner, I panicked and called the first number I could find with good reviews. That happened to be Roto-Rooter. I will start by saying that I am thankful that they came out on a Sunday and cleared my sewer line. That is where my appreciation ends. Once the sewer line was cleared, they brought out an 'excavation field supervisor' with a camera who scoped our sewer line. He had me watch as he did it, showing me where my sewer line was supposedly broken with a 2in offset. He continued to show me other areas where there were supposedly cracks, roots, and other things that he told me needed to be addressed. I was told that this was an emergency and that the entire sewer line needed to be replaced due to the broken section. The project would require excavation of the yard to access the broken pipe and insert a liner and would cost $17,000+. I got a 2nd opinion the next day. I was told right away that my sewer line was NOT BROKEN AT ALL and the supposed broken section was actually concrete slurry on the inside of the pipe, likely from when the pipe was installed. The 2nd company cleared the concrete slurry from the pipe and provided me with a video, all for ONE THIRD of the cost of the original sewer line clearing by Roto Rooter ($700 for two lines). The 2nd company said my sewer pipe was fine and didn't recommend any repairs. I sent my copy of the sewer line video to a 3rd company and they agreed - my sewer pipe was in "great shape" and did not require any repairs. The Roto-Rooter employee who scoped my sewer pipe was either incompetent or malicious. How did he not know that the mass in my pipe was actually concrete slurry? The top of the pipe was still flush, indicating no offset. If he did know it was concrete slurry and not a broken pipe, he was purposefully trying to sell me unnecessary costly and disruptive repairs.

They came out to clear a pipe in one of my duplexes. The drain had backed up, and I had water in the basement, AND I was out of town. Such a nightmare situation. I called them from Texas and they did send a crew out, and they got water flowing through the pipes again. It cost a pretty penny – $430 just for the cleaning. Here's the deal: they didn't actually clean the pipes. They broke through the mess of tree routes that I had growing in the sewer just enough to let water flow through. Fast forward 10 more days and I had the same issue. They came out because it was "guaranteed," and repaired it again. 10 days later, the SAME THING happened, they send a crew, and then they sent their video guy to "take a closer look at things" because it's had so many issues. The video guy was very kind, and he snaked the camera down there. It got stuck at one point and he basically said "Okay I can't even get the camera past this point it must be broken." We went outside and he found where his camera was, and it required ripping up the street to get to the repair. He said it would cost about $15K to fix, and they could do it in the next 2 days. I trust Cichy's a ton with this kind of work, so I called them. They were too busy to come out, but they told me to call Drain Busters and have them do the video. Drain Busters does cleaning & video, but NOT pipe repair. They said that cleaning the drain properly will take care of the roots. You don't need to rip the street apart to deal with roots. He did find a small crack at the top of a pipe that could eventually (10 years) need to be fixed, but I don't need to shell out that much cash right then & there. Don't use Roto Rooter for anything! Their goal is selling you on big ticket repairs that you don't need. They are a nightmare. Use Cichy's for digging / major repairs; drain busters for video & cleaning, and if those guys are too busy, Ron the Sewer Rat is another good company.

They are predators. I paid then $150 to clean main line and when that did not help they told me I needed to pay an additional $630 to remove the toilet and clean that line. Then the told me that I needed to pay an additional $4400 because there were roots in the line and it needed to be replaced. They told me that they could not clear the roots because that would cause the pipe to collapse and if the roots are not cleared I could not flush toilet paper. They said I could file a claim with my insurance company. I had to plead with them to simply cut the roots which I had already paid them $780 to do. When I finally got them to do this the pipe never collapsed and three months later the system is still fine.

Job was done properly, but they really gauged on pricing - compared to other plumbers. Be very careful with them.

I went terrible. They said that they would come between 10:00 and 2:00 and call ahead. They called but said they can't come until tomorrow. When I asked why they took my appointment they had no answer. Their phone skills also were terrible. I tried escalating to higher supervisory levels and still got no satisfaction. I will never use them again and hope that other people also DO NOT USE THEM!!!!!!

Wonderful response time, friendly service, great guy - he did a thorough job, explained his work, and cleaned up after himself. He also took time to give us advice about cleaning up the mess we had from the drain backing up, and how to prevent it in the future. Would definitely hire again. Price was super reasonable.

In the middle of a polar vortex, my bathroom sink drain backed up into my tub. I was concerned that my sewer pipe was frozen. I called Roto-Rooter as they had good reviews on Angies List and offered 24/7 service. Their technician Tim got to me in about five hours. By the time he arrived, the problem seemed to have resolved (perhaps due to turning up the heat quite a bit.) Tim checked things over carefully and was very informative. I was impressed and appreciative.

All clear. Both the imager and the operator were courteous and professional.

The tech came, did the work and left. Courteous and efficient.

Very well. Very prompt and efficient. Good about coming out on the same day. Will definitely contact them for any future plumbing issues I have.

Very well. Prompt & efficient.

Very well.

Technician was prompt, friendly, courteous, and efficient. Have relied on Roto-Rooter for service for years now. Seem to need to call on them about every 2-3 years. Will definitely call them again.

Quickly and professionally. A follow-up video recording of the line was promised and delivered by a different person a few weeks later.

On time and job done well, but expensive.