VOLLHABER HEATING & AIR CONDITIONING INC

EXCELLENT, TIMELY, INNOVATIVE IN WORKING WITH AN OLDER HOME

I CALLED AND EXPLAINED THAT THE UNIT HAD A CRACKED LIQUID LINE FLARE NUT WHICH NEEDED TO BE REPLACED, AND THEN THE SYSTEM RECHARGED. SHE ARRANGED FOR JOE TO CALL ME BACK TO DISCUSS. WHEN HE CALLED BACK WE WENT OVER THE PROBLEM AND WHAT WOULD BE LIKELY REQUIRED TO FIX IT. AFTER CHECKING TO MAKE SURE HE HAD THE NUT, WE ARRANGED FOR TOM TO COME OUT THE NEXT MORNING. HE ARRIVED RIGHT ON TIME, REPLACED THE NUT, BRAISED THE COPPER LINE, EVACUATED AND RECHARGED THE SYSTEM. HE WAS VERY PROFESSIONAL, ANSWERED ALL MY QUESTIONS, AND TOOK HIS TIME TO DO AN EXCELLENT JOB. PLUS, THE COST FOR THE WORK WAS HALF OF ONE OF THEIR LARGER COMPETITORS. I WOULD DEFINITELY RECOMMEND THIS COMPANY FOR A/C REPAIRS.

I CALLED TO HAVE SOMEONE COME OUT TO GIVE MY HUSBAND AND ME AN ESTIMATE ON INSTALLING CENTRAL AIR. TED ARRIVED PROMPTLY AT 8 AM ON A MONDAY. HE DID THE ESTIMATE TWO WAYS, WITH & WITHOUT A NEW FURNACE. HE TOLD US TO THINK ABOUT IT AND CALL HIM WITH QUESTIONS. WE CALLED, HE ANSWERED, WE HIRED. I CALLED THIS COMPANY BECAUSE OF THE RATING THEY HAVE ON ANGIES LIST. THIS WAS MY FIRST EXPERIENCE USING A COMPANY FROM THIS LIST. I WAS NOT DISAPPOINTED. EVERYTHING WRITTEN ABOUT THEM WAS TRUE. FROM THE FIRST TIME I CALLED THEM ALL THE WAY THROUGH INSTALLATION, I *FELT* LIKE THEY WERE HONEST AND *KNEW* THEY WERE PATIENT. VERY PROFESSIONAL FROM THE PERSON ANSWERING THE PHONE (PAULINE?), TO TED, WHO GAVE US THE ESTIMATE, TO THE GUYS WHO DID THE INSTALLATION (SHANE AND TONY). THEY DIDN'T LEAVE A MESS WHEN THEY WERE FINISHED, THEY GOT THE JOB DONE IN THE TIME ESTIMATED AND THEY TOOK THE TIME TO EXPLAIN EVERYTHING TO US. A VERY EASY TEAM TO DO BUSINESS WITH, I HIGHLY RECOMMEND THEM.

SERVICE PERSON WAS A LITTLE LATE DUE TO RUSH HOUR TRAFFIC (MY APPOINTMENT WAS AT 4 P.M., SO THIS WAS VERY UNDERSTANDABLE AND NOT A PROBLEM FOR ME). ALL THE WORK WAS COMPLETED WITHIN 45-60 MINUTES. THIS IS MY THIRD EXPERIENCE WITH VOLLHABER IN THE LAST 2 YEARS, AND I HAVE ALWAYS BEEN VERY HAPPY WITH THEIR WORK AND WITH THE SERVICE PEOPLE THEY SEND OUT. THEY ARE MY FIRST CHOICE FOR ANY HEATING OR A/C ISSUE.

EVERYONE THAT I HAD CONTACT WITH WAS HELPFUL, FRIENDLY AND THOROUGH. THEY CAME WHEN THEY SAID THEY WOULD, WERE VERY ACCESSIBLE, ANSWERED QUESTIONS AND GENERALLY WERE VERY KNOWLEDGEABLE AND PROFESSIONAL. I HEARTILY RECOMMEND THIS SMALL COMPANY.

VERY PROFESSIONAL, SUPPLIED HIGH END EFFICIENCY TRANE PRODUCTS WHICH CONTRIBUTED TO THE HIGHER PRICE. THEY PERFORMED EXACTLY AS I REQUESTED, INCLUDING DUCT PLACEMENT. I NEEDED A PAUSE IN THE WORK, AND THEY WERE VERY PATIENT AND FLEXIBLE IN ACCOMMODATING MY SCHEDULING REQUIREMENTS. VERY PLEASED WITH THEIR PROFESSIONALISM AND ATTENTION TO CUSTOMER SERVICE.

THEY CAME IN AND TRIED USING SCARE TACTICS TO INCREASE THE PRICE. HE WAS SAYING THINGS LIKE, "THESE TRUNKS LOOK TOO SMALL, THOSE SHOULD BE RIGID DUCT, NOT FLEX DUCT, BUT WE CAN CHANGE THOSE OUT FOR YOU FOR $300," AND "WOW, THIS IS A CRAZY SETUP; LOOKS LIKE THE HOUSES IN WOODBURY." AFTER ALL WAS SAID AND DONE, HE WANTED TO CHARGE ME $1,800; HE CAME TO THAT PRICE BECAUSE HE WANTED TO INCREASE THE TRUNKS A FEW INCHES (ALTHOUGH YOU CAN'T TELL WHETHER THIS IS REQUIRED UNLESS YOU DO A COMPLETE MATHEMATICAL CALCULATION, ACCORDING TO OTHER HVAC PEOPLE I'VE SPOKEN WITH) AND HE WANTED TO REPLACE PERFECTLY GOOD FLEX DUCTS WITH RIGID DUCTS. I HAD 5 OTHER COMPANIES COME OUT, NONE OF THEM HAD A PROBLEM WITH THE DUCTWORK AT ALL, AND ALL QUOTES CAME IN AT UNDER $650. MY GUESS IS THAT THE JOB WAS TOO SMALL, SO INSTEAD OF TELLING ME THEY WEREN'T INTERESTED, THEY DECIDED TO INVENT EXTRA WORK IN ORDER TO DRIVE UP THE PRICE. THAT SEEMS VERY DISHONEST TO ME AND I WILL BE SURE TO NOT RECOMMEND THEM.

SERVICE IS PROFESSIONAL AND REASONABLY PRICED. THEY ALWAYS SHOW UP WHEN THEY SAY THEY WILL, AND THE NEVER DO ANYTHING THAT DOESN'T NEED DOING. NORMAL CLEANING IS $99 THEY CHARGED $150 FOR TWO FURNACES.

TWO WEEKS LATER I CALLED BACK TO SCHEDULE THE WORK, BUT WAS GIVEN THE RUN-AROUND FOR THE NEXT WEEK BEFORE SOMEONE FINALLY ADMITTED THAT THAT PARTICULAR REPRESENTATIVE HAD SINCE LEFT THE COMPANY. OVER THE NEXT SEVERAL WEEKS, PROMISES TO COME OUT AND DO THE WORK WERE REPEATEDLY BROKEN, PUTTING OUR PROJECT BADLY BEHIND SCHEDULE, AND EVENTUALLY VOLLHABER QUIT RETURNING MY CALLS ALTOGETHER AND I SCRAMBLED TO FIND ANOTHER HEATING CONTRACTOR JUST AS THE HEATING SEASON STARTED UP. UNFORTUNATELY, THEIR INABILITY (OR REFUSAL) TO PERFORM A SIMPLE PRESSURE TEST FOR THE ALREADY-LAID TUBING PREVENTED THE INSPECTION OF THE TUBING, WHICH IN TURN PREVENTED THE FLOOR FROM BEING POURED, WHICH IN TURN PREVENTED ANY FURTHER WORK FROM BEING DONE ON THE PROJECT, WHICH IN TURN PUSHED THE REMAINING CONCRETE WORK WELL INTO FREEZING WEATHER. NEEDLESS TO SAY, I AM NOT HAPPY WITH VOLLHABER.

THE FEE TO DIAGNOSE WAS APPROXIMATELY $60. WE ALSO DECIDED TO HAVE THEM CLEAN & SERVICE OUR FURNACE FOR THE WINTER, A $99.95 CHARGE. TOM FOUND NOTHING WRONG WITH THE AC AND DID NOT CHARGE US THE FEE FOR DIAGNOSIS. THEY SCHEDULED US PROMPTLY AND ARRIVED ON TIME. COURTEOUS AND RELIABLE SERVICE.

THEY WERE EXCELLENT, THE WORKERS WERE GOOD, AND PLEASANT, ANSWERED MY QUESTIONS. THESE GUYS WERE A1!

SCRATCHED MY FLOOR WHEN REMOVING OLD FURNACE.

THE SHEET METAL WORKER, ED, IS SIMPLY THE BEST. THE ESTIMATOR IS VERY LOW-KEY, NO PRESSURE AND VERY KNOWLEDGEABLE.

TOM WAS EXTREMELY PROFESSIONAL. HE ANSWERED EVERY QUESTION I HAD. HE MADE SURE I UNDERSTOOD WHAT HE WAS GOING TO DO BEFORE HE STARTED, AND ONCE HE WAS DONE, HE REVIEWED HIS FINDINGS WITH ME AND DISCUSSED SOME THINGS I SHOULD KEEP AN EYE ON. I WOULD DEFINITELY USE THIS COMPANY AGAIN. WELL WORTH IT.

I THOUGHT PRICES WERE HIGH. IT TOOK ABOUT 3 WEEKS FOR THEM TO GET US IN THEIR SCHEDULE FOR A NEW FURNACE ... WE COULDN''T RUN THE OLD ONE AT NIGHT (DUE TO DANGEROUS CM LEVELS) ... IT GOT PRETTY COLD IN EARLY/MID NOVEMBER FOR NO FURNACE AT NIGHT! ONCE INSTALLED, THE FIRST NIGHT THE FURNACE STOPPED. WOKE UP TO A COLD HOUSE. IT WAS A SATURDAY, I CALLED AND THE PRESIDENT OF THE COMPANY CAME OUT, AND IMMEDIATELY FIXED THE PROBLEM (THE INSTALLER HAD MADE AN ERROR WITH THE HUMIDIFIER). THE PRES. WAS VERY NICE, AND EXPLAINED THE FURNACE OPERATION FULLY. VERY GOOD SERVICE FROM HIM.

ALL THE PEOPLE I DEALT WITH WERE VERY PLEASANT AND EXPLAINED WHAT THEY WERE DOING. VERY CLEAN AND NEAT!

I FOUND VOLLHABER ON ANGIE''S LIST, ALONG WITH ONE OTHER PROSPECT.

THE SERVICE MAN, TOM, WAS VERY COURTEOUS , PROFESSIONAL AND HELPFUL-SHARED ADVICE ON GENERAL FURNACE MAINTENANCE.

VERY FLEXIBLE IN MAKING NEW SYSTEM WORK WITH EXISTING DUCTWORK AND OTHER LIMITATIONS.

THEIR PRICES WERE CHEAPER THAN MOST.

"JOE" EXPLAINED PROCEDURES, ANSWERED ALL QUESTIONS, MADE SUGGESTIONS ABOUT FUTURE WORK, VERY FRIENDLY AND PATIENT WITH CUSTOMERS IN ANSWERING QUESTIONS.

CLEAN-UP WAS GOOD EXCEPT FOR THE AREA WHERE THE NEW REGISTER WAS ADDED.

CONTACTED VOLLHABER 3 WEEKS AGO TO GET A BID ON THE REPLACEMENT OF OUR FURNACE AND INSTALLATION OF A/C. INFORMED THEM IN 2 SEPARATE PHONE CALLS THAT THE EXISTING FURNACE HAD ASBESTOS AND WOULD NEED TO BE ABATED DURING REMOVAL. THEY WENT AHEAD AND SCHEDULED THE BID ESTIMATE APPOINTMENT. AFTER TAKING TIME OFF FROM WORK TO MEET WITH THEM, THEY DECIDED NOT TO SHOW UP FOR THE APPOINTMENT, CITING THAT WE NEEDED TO HAVE A BID FOR ABATEMENT FROM A SEPARATE COMPANY BEFORE THEY WOULD ESTIMATE THE WORK. WE WOULD HAVE BEEN HAPPY TO HAVE GOTTEN AN ESTIMATE FOR ABATEMENT HAD WE HAVE KNOWN THAT THEY REQUIRED THIS BEFORE ESTIMATING THE JOB. THEY COMPLETELY WASTED OUR TIME AND MADE IT CLEAR THAT THEY DIDN''T WANT OUR BUSINESS.

ALL OF THE CREW MEMBERS WERE GREAT! JOE, THE PERSON WHO GAVE ME THE ESTIMATE AND HELPED DESIGN THE PLAN WAS REALLY FLEXIBLE AND PATIENT WITH MY QUESTIONS, SINCE I WAS NEW TO THE HOME REPAIR/IMPROVEMENT ARENA. I WOULD DEFINATELY HIRE THIS COMPANY AGAIN! FABULOUS JOB!

JOE DEWAELE IS VERY INFORMATIVE WHEN BIDDING. HE CLEARLY IS KNOWLEDGABLE ABOUT HIS BUSINESS AND ENJOYS IT. THEY HAVE A LOT OF EXPERIENCE WITH THIS TYPE OF RETROFIT INSTALLATION (I HAD THEM DO THIS ON MY FORMER HOME IN 1993, A MUCH TRICKIER PROPOSITION!) THE COORDINATION WITH THEIR ELECTRICAL SUBCONTRACTOR WAS THE ONLY HICCUP, AND THAT WAS A MINOR ISSUE OF AVAILABILITY AND TIMING.