Highland Sanitation

"Good afternoon [Member Name Removed]! Thank you for your review! In reviewing your rates, you are paying for a seasonal yard waste subscription as well (which adds $8/month), without that you'd only be paying $21.35/month for your trash service. If you are able to reduce your cart size to a smaller size, you could drop that monthly cost to $17.22. Some companies offer lower rates, usually with a 2 or 3 year contract. With those contracts, there's often a cart delivery charge, a cart removal charge (if you ever cancel in the future) and built in increases so that by the time the contract is over the monthly rate is significantly higher than it was at the start of the contract. Part of what makes the rate so high is that in Ramsey County there is an environmental charge of 28% and a state waste tax charge of 9.75%. Be glad you aren't a commercial business in Ramsey County, they pay a 53% environmental charge and 17% state tax each month! If you have any questions, I would be happy to answer them for you. -Bobby Stewart Head of Operations and Customer Relations"

"Thank you for your feedback [Member Name Removed]! I apologize for not responding sooner to your reply! We have been working on implementing a new feature of our software, which will send out automatic notification letters when any customer is past due (which happened to you due to the expired card) about a week in advance to notify them of the stop service date. The goal is to better communicate when that change in service will happen, to prevent a situation like yours where our communication was not good enough and the service was lacking. I would like to note, you are billed two months at a time, so your cost sited is for 2 months. Your normal monthly amount is [Member Information Removed] a hair over $27 each month (with taxes). Currently our Afton rates are more competitive than even larger organized cities like North St. Paul, so we maintain a very competitive rate for a city as rural as Afton is. If there's any way I can work to improve our reputation with us, I would be glad to be of service. Thank you for your input! -Bobby Stewart Customer Service Representative"

"Thanks you for the good review and for your business!"

"Thanks for the good review!"

"Thanks for the review! The before tax amount is $19/month or $38/every two months, it gets made higher due to the 28% county tax and 9.75% state tax. If there's anything that we can do to increase the C grade for price that you gave us, please give us a call and let us know! -Bobby Stewart Customer Service Representative"

"Thanks for the review! If there's anything I can do to provide better service next year and help increase the grade you gave from a B to an A, please let me know! Bobby Stewart Customer Service Representative"

"Thanks for the review! It was a pleasure doing business with you. Let us know if you'll need any plowing (or trash) services in the future!"

"Thank you for the review! A "B" rating is good, but we aim for providing the best service possible - I would love to know if there is anything that we can do to improve upon the categories you didn't rate us an "A" in, particularly the ugly "C" we got in the responsiveness category. I know that sometimes things can get lost in the shuffle, so if there is any ongoing or unresolved issues that caused the lower rating, please let us know and we'll get it resolved right away for you! Thanks again for the review! -Bobby S. Customer Service Representative"

"Thanks for the review [member name removed], we appreciate your business! Solid and dependable customer service is the advantage that family owned businesses like ours have over the larger corporate companies and it's long term (14 years, thank you!) customers like yourself that make it all worth while! -Bobby S Customer Representative"

"I'm sorry to hear that you were upset about the extra bag charge on 04/23/13. It is our policy to charge for extra bags/items that are outside of the cart, however we're usually able to work with our customers towards a solution to any issues of this nature. We could have credited off the charge from this date, but it appears that service with another provider had already been setup. We also can provide service less frequently than every other week, we have 1x a month pickups or on call (collection only when it's called in and requested) if those would have better suited your needs for trash service. It is best to have a frequency and volume that doesn't generate extra items outside of the cart, as every company will charge for these items. Typically the cost between different cart sizes or more frequent pickups is minor compared to extra bag/item charges, but it depends on the frequency and number of extra bags/items that are set out. You've been a great customer for the past 8 years, if the new company doesn't take care of your service, please keep us in mind. -Bobby S Customer Representative"