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Highland Sanitation

About us

Highland Sanitation has been in business since 1947 and we would love the opportunity to show why we have had such a loyal local following for all of these years. We specialize in: * Friendly Home Pick-up * Recycling Containers * Commercial Roll- offs in all sizes We serve in the areas of Dakota County, Washington County, Ramsey County and Goodhue County (Cannon Falls). Please call to see if we pick up in your specific community. Our clients comment on our competitive pricing, reliability and our friendly approach to the business. We would love the opportunity to earn your business. Give us a call today!

Business highlights

75 years of experience

Services we offer

Residential & commercial trash and recycling services. Single cans, containers, multiple cans, roll-offs, snow plowing and snow removal - we do it all!

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.524 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
25%
3
8%
2
4%
1
0%
Showing 1-24 of 24 reviews
Dan H.
Apr 2017
5.0
Yes, I recommend this pro
So far so good.

Josh R.
Apr 2017
4.0
Yes, I recommend this pro
It gets picked up every week.

Amanda F.
Jan 2017
3.0
$32
I'm feeling completely gouged by Highland Sanitation. Should garbage service be $32 per month? I've only lived in my home for 7 months and the price has gone up. I would like to switch but I'm not sure what makes sense.
Response from Highland Sanitation
"Good afternoon [Member Name Removed]! Thank you for your review! In reviewing your rates, you are paying for a seasonal yard waste subscription as well (which adds $8/month), without that you'd only be paying $21.35/month for your trash service. If you are able to reduce your cart size to a smaller size, you could drop that monthly cost to $17.22. Some companies offer lower rates, usually with a 2 or 3 year contract. With those contracts, there's often a cart delivery charge, a cart removal charge (if you ever cancel in the future) and built in increases so that by the time the contract is over the monthly rate is significantly higher than it was at the start of the contract. Part of what makes the rate so high is that in Ramsey County there is an environmental charge of 28% and a state waste tax charge of 9.75%. Be glad you aren't a commercial business in Ramsey County, they pay a 53% environmental charge and 17% state tax each month! If you have any questions, I would be happy to answer them for you. -Bobby Stewart Head of Operations and Customer Relations"

Bruce O.
May 2016
3.0
Yes, I recommend this pro
$50
I've used Highland for trash/recycling for several years and for snow removal a few seasons. Snow removal I think is fine, though it happens later in the day than I'd like and would be problem if I had a job where I had to be in the office everyday. Trash removal I've had a number of issues with over the years-a rental property where they had already picked up a container from a previous tenant and called me looking for payment for it, seemingly arbitrary billing for extra trash. Most recently I had an expired credit card on my account (which is obviously my fault), they left a voicemail on 3/15, never followed up with another call, mail or a note on my trash, and simply stopped picking up. At best it's bad communication, really it's just a rude way to handle it. I'd love to switch providers, but like most other utilities they're my only choice.
Response from Highland Sanitation
"Thank you for your feedback [Member Name Removed]! I apologize for not responding sooner to your reply! We have been working on implementing a new feature of our software, which will send out automatic notification letters when any customer is past due (which happened to you due to the expired card) about a week in advance to notify them of the stop service date. The goal is to better communicate when that change in service will happen, to prevent a situation like yours where our communication was not good enough and the service was lacking. I would like to note, you are billed two months at a time, so your cost sited is for 2 months. Your normal monthly amount is [Member Information Removed] a hair over $27 each month (with taxes). Currently our Afton rates are more competitive than even larger organized cities like North St. Paul, so we maintain a very competitive rate for a city as rural as Afton is. If there's any way I can work to improve our reputation with us, I would be glad to be of service. Thank you for your input! -Bobby Stewart Customer Service Representative"

Gerry V.
Jun 2015
5.0
Yes, I recommend this pro
unknown

Candace L.
Sep 2014
4.0
Yes, I recommend this pro
unknown

Scott M.
Jul 2014
5.0
Yes, I recommend this pro
$20
unknown
Response from Highland Sanitation
"Thanks for the good review!"

Chip B.
Jul 2014
4.0
Yes, I recommend this pro
$55
Very reliable and professional. Trucks look safe and clean. They seem to drive reasonably safe in the neighborhood. 

Response from Highland Sanitation
"Thanks for the review! The before tax amount is $19/month or $38/every two months, it gets made higher due to the 28% county tax and 9.75% state tax. If there's anything that we can do to increase the C grade for price that you gave us, please give us a call and let us know! -Bobby Stewart Customer Service Representative"

Kathy C.
Jun 2014
4.0
Yes, I recommend this pro
$285
The snow removal company provided snow removal throughout the season as needed.
Response from Highland Sanitation
"Thanks for the review! If there's anything I can do to provide better service next year and help increase the grade you gave from a B to an A, please let me know! Bobby Stewart Customer Service Representative"

James S.
May 2014
4.0
Yes, I recommend this pro
unknown
Response from Highland Sanitation
"Thank you for the review! A "B" rating is good, but we aim for providing the best service possible - I would love to know if there is anything that we can do to improve upon the categories you didn't rate us an "A" in, particularly the ugly "C" we got in the responsiveness category. I know that sometimes things can get lost in the shuffle, so if there is any ongoing or unresolved issues that caused the lower rating, please let us know and we'll get it resolved right away for you! Thanks again for the review! -Bobby S. Customer Service Representative"

Christine J.
May 2014
5.0
Yes, I recommend this pro
$19
unknown

Paul B.
Feb 2014
5.0
Yes, I recommend this pro
$25
These guys are so dependable and reasonable that at least four of my neighbors have switched in the last year. I also subscribe to them for my rental properties.
Response from Highland Sanitation
"Thanks for the review [member name removed], we appreciate your business! Solid and dependable customer service is the advantage that family owned businesses like ours have over the larger corporate companies and it's long term (14 years, thank you!) customers like yourself that make it all worth while! -Bobby S Customer Representative"

Claire T.
Jan 2013
5.0
Yes, I recommend this pro
Highland Sanitation is good.  I liked their service.  They were friendly, nice and always prompt but I was hoping for a volume based service as I do not produce very much trash.   I only have a garbage can full about every other week.


Daniel S.
Jun 2012
5.0
Yes, I recommend this pro
$37
They are here every month. They come and empty out my dumpster box and they always come and empty without fail.

Richard B.
Mar 2012
5.0
Yes, I recommend this pro
They are fine.

TONY D.
Jan 2009
5.0
Yes, I recommend this pro
$20
I was a customer for about 10 years. They are a family-owned company and very responsive. There was always a person available to talk to and they were always quick and courteous. Over the time that I used them, I can't remember any issues or problems with their services. They never missed a pickup. It's pretty rare that I can find little or nothing to complain about with a company but this is one. I had to stop using them because I moved out side their service area, otherwise I would continue to be a customer of theirs.

HOLLY U.
Oct 2008
5.0
Yes, I recommend this pro
$20
They had a delay in delivering our trash cart, but gave a week credit in response. I love watching these guys work -- most trash haulers make 2 noisy trips up & down our street in both directions. Highland drives the truck down the street once, & the workers run across the street to get trash cans from the opposite side of the street & wheel them over to the truck. They are really efficient, which is perhaps why their price was lower. Also, making only one trip down the street must save on gas. It certainly saves on noise. BRAVO!

John O.
May 2008
5.0
Yes, I recommend this pro
They do what you need them to, for a reasonable price. They have never charged us additionally for over flowing garbage cans.

John O.
Nov 2007
5.0
Yes, I recommend this pro
$230
They are reasonably priced. This price is for a yearly contract where they provide a 90 gallon container.

Joan H.
Aug 2007
4.0
Yes, I recommend this pro
$30
Their service is excellent. They never miss a pickup and when you call them you talk to a real person. Family-owned. However, I am shopping around due to price. I think there are others out there who haul for less. Highland will always charge extra for extra hauling, even if it is only a little bit. If you put some garden waste--weeds, rocks, dirt in the can and don't overfill they will charge extra for that, I suppose because of weight.

Stephen S.
Nov 2005
2.0
$18
SLOPPY HANDLING OF CANS. MISSED PICKUPS.

PHILIP D.
Oct 2005
5.0
Yes, I recommend this pro
$15
THE PEOPLE AT HIGHLAND WERE USUALLY FRIENDLY. RECYCLING HAD TO BE SEPARATED VS. THE ONE CONTAINER SYSTEMS SOME OTHERS ARE USING. THEY SAY THAT THE RECYCLING IS MORE EFFECTIVE WITH LESS WASTE THIS WAY. LIKELY TRUE I WOULD THINK. WE WERE HAPPY WITH HIGHLAND BUT SWITCHED SERVICES FOR A BETTER PRICE, THOUGH OUR NEW PRICE IS NOT SIGNIFICANTLY LESS.

THOMAS B.
Oct 2005
5.0
Yes, I recommend this pro
$69
I AM PLEASED WITH THEIR SERVICE. I HAVE NOT HAD ANY ISSUES WITH THEM. DURING THE PAST 2 MONTHS I HAVE HAD OTHER COMPETITORS BID FOR MY BUSINESS. I AM PLEASED WITH HIGHLAND & HAVE DECLINED ANY OTHER OFFERS.

MARK G.
Jan 2003
5.0
Yes, I recommend this pro
$20
VERY GOOD SERVICE.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Highland Sanitation is currently rated 4.5 overall out of 5.

Highland Sanitation accepts the following forms of payment: CreditCard

Yes, Highland Sanitation offers free project estimates.

No, Highland Sanitation does not offer eco-friendly accreditations.

No, Highland Sanitation does not offer a senior discount.

No, Highland Sanitation does not offer emergency services.

No, Highland Sanitation does not offer warranties.