Superior Windows & Doors

If you don’t want to read the saga below, this is a quick summery. Called Superior Door as per the referral on Anderson’s website. Following 2 visits and just under $600 in costs they had screwed up my door so badly that the door would not open and had to be kicked shut. Soon, the new weather stripping they had installed was tearing off. No response to my emails while the damage continued to worsen. Finally, several days later I got responses. One said simple fix, the other said 2 additional new hinges. As to my being upset at the lack of response over several days, he wrote “I’m busy, Okay?” In conclusion, the were presented a completely functioning and spent $600 to ruin it. I would caution you not to have them do any work on Anderson Atrium doors. - - - First, this is a review of Superior Windows & Doors Anderson Window authorized repair service, NOT their installation service. It is important because their installation reviews are pretty good. We purchase this house a little over 3 years ago. There is an Anderson swinging patio atrium door that leads out to our deck. The door is complicated with all 3 hinges adjustable to align the door in the frame. I had putzed with it and it was working fine, but because it was so complicated I wanted a professional to check it out and make certain it was aligned and operating operating properly. These doors cost about $3000 plus installation. I filled out an online request for service and was soon contacted by their repair guy. He informed me that the cost would be about $200 for an inspection and minor tune up. Sounded fine to me. The Superior Repair guy came and made some adjustments to the hinges and corrected the locking mechanism. We also noticed that the top hinge had a bulge. I asked what else we should do to assure that the door would be we preserved for the future. We set up an appointment to replace the bulging hinge and replace the weatherstripping. Quoted $400. A bit high, but okay considering the cost of the door. This second appointment was a complete disaster. Remember, the door is operating just fine before he arrived. Upon arrival the repair guy and his assistant replaced the defective hinge the replace the weatherstripping that is a single piece that goes around the entire door. When they got to the bottom of the door (the last portion to install) they seemed to be having a lot of trouble. Eventually they finished (about 45 minutes) and told me NOT to open the door for a half hour as they had glued in the last part of the weatherstripping. Okay. I waited longer - over an hour. When I went to open the door it was completely stuck down by where he said he had glued in the weatherstripping. It was really stuck. Yanked on it and it finally opened. Over the next 2 days it all got worse. It now required pounding the bottom of the door to close it. The door was basically unusable. Finally on the second day the weatherstripping began tearing loose from the bottom of the door. (see photo) All this time I was emailing Superior Door, a couple with photos of the worsening problem, to the repair guy - no response. I also called their office. Again, no response. Frustrating! Many days later I finally got a response (phone message) saying there was a “simple solution”; new weatherstripping and a hinge tweak. A couple days later I received an email saying he “was busy, Okay?” and wanted to replace the other 2 hinges and would I like an estimate. Wow! This had nothing to do with the hinges. He also said the door was working when he left. Of course he never showed me this as I was told not to use the door until a half hour after he left . . . at which point it did NOT work. I decide that I would try to repair the problems myself. Not fun for a guy in his 70’s to crawl around the floor and adjust hinges for 4 hours, but it paid off. His weather stripping installation appeared to be mis trimmed. It is also possible he had glued it to the sill. Some good Tube videos and a bit of experience and I had the remaining (now damaged)weather stripping in place. a couple adjustments to the hinges and the door was back operating. I decided to check the hinge he had replaced; 2 of the 4 screws were stripped. To be fair, one screw on another hinge was also stripped. But, apparently $400 wasn’t enough to do a proper install of the hinge and weatherstripping. So, the door is back operating. The new weather stripping had been damage by his poor installation, but seems good enough for now. I spent 4 hours straightening out this guys mess . . and I’m out $600 - for now Nice door but service on such a complicated mechanism needs to be stellar. If this is Anderson’s prime service provider, I would tend to use another Door and Window brand.

Highly Recommend Doug and Joe! We found them at a home show and Doug came out for a no pressure quote on 10 replacement windows and patio door. He gave several options for our project. We are very pleased with the excellent quality of the Andersen windows/door. They did not have to redo any exterior siding/trim for our project. Joe and his crew did an amazing job trimming out the interior! It looks better than before! All staining was done at their shop. No mess left inside or out! Their attention to detail and superior craftsmanship are outstanding!!

We had a great experience with Doug, Joe and team. After dealing with silly pricing gimmicks from other installers, it was refreshing to work with Doug who was direct and honest. Best of all, Doug brought ideas that not only saved us money, but completely updated our rooms and added light where it was needed most. The installation was clean and they respected our home. Good installers have a long wait list--if you are considering new windows/exterior doors, I recommend you call Superior and get on the list as soon as possible. We have no complaints and no regrets.

We found Superior Remodeling and one of the recent home shows. After talking to Doug at the home show, my husband and I decided it really didn't matter what the cost was as we could tell he was a genuine, trustworthy guy that would ensure the job was done well, within a reasonable budget, and doable timeframe. All those things came true. Doug was quick to respond with any questions I had and the installers (Joe and Ian) were great from beginning to end. I would highly recommend them and would definitely use them again if/when we needed to replace any other windows or doors. Now I can lock my sliding glass door without an old school stick!!

They were fast, efficient and the door looks great. They weren't the least expensive by any means, but the final result is great.

Pretty good, but had a few things (like trim woodwork) that needed a bit of rework. It took a long time to finally get that finished

We are very happy with our new windows that were installed by Superior Remodeling. We felt that the estimates from Superior were fair and straight forward from the beginning. Doug was great at communicating with us through the entire process. The crew was very friendly and professional when they showed up to install the windows and laid blankets down to make sure there wasn't too much of a mess, and when the work was complete they cleaned everything up really well. The trim work, and windows look great, and we will definitely be contacting them in the future for any remodeling projects.

unknown

We liked his service. He did his own work and cleaned up after himself.

The quoting process was started in mid-March with all contractors. We accepted the bid on April 9th. There was a substantial error in pricing on windows in the addition which Doug was willing to eat. As it turned out, we chose not to do windows in the addition.

The job was projected to be done by mid to the end of May. As it turned out, he was on vacation and working on his new home the week that I expected the job to be done/completed. They started work in the first week of June. The basement windows had not been received and they had to be reordered. The job was completed on July 3rd.
The pricing on the front entry took forever. We needed a side light replaced which they suggested be done as a custom piece as part of the new front entry. We gave up trying to do that after the time it took to get pricing and the actual pricing.
The workmanship was very good. It looks nice. This is the main factor.
Superior needs a person to handle the coordinating and quoting details. We've had construction before and expect the usual delays. The delays on the project were not the usual. e.g. The basement window order got lost and no one realized it until the day they were to be installed. The window stain was to be done on samples of matching wood that the contractor was to drop off shortly after the contract was signed. We followed up after two weeks and then got the wood a week later.