MINNESOTA RUSCO

Completely screwed up the scheduling. They called me to cancel the night before. Then the technician called me to say I missed the appointment they had cancelled. Then they called again that evening to ask why I had to cancel. It's like no one in the office talks to one-another.

Very well, we had Alex Saric come to our house, he was the absolute BEST guy! Very Informative, kind, answered all our questions and then some! 100+ stars for Alex 👍 ⭐️ ⭐️ 👍

Sales person used pressure tactics to get the discount, so didn't realize they only offered the most expensive doors. Took 5.5 months for doors to arrive which I can't fault them due to supply chain issues. They installed the doors in March on a 10 degree day. They ripped out all 4 old doors first without any barriers for weather or lead and left them bare all day in which all the heat escaped and my house was 30 degrees. Took them 10 hours to put in 3 of the doors which were only partially done. Found a squirrel in my house which could've only gotten in during construction. It got sick and make a huge mess. I had to get a trap and spent hours cleaning. They had to come back later to finish and came 1.5 hours later than was communicated. They rushed and left 1 in of caulking (clear, not matching) around all of the doors so looked amateurish and forgot some screws. City inspector did not pass one of the doors as the threshold piece was simple pine which would've rot quickly. He also agreed the caulking looked bad. They agreed to come back out and redo that door and fix the caulking. The other contractor that they sent agreed the first guy didn't know how to work on older homes. I emailed them about the whole situation with the non-winter procedures, no lead barriers, the squirrel. The customer service person told me they would discuss it, but I never heard anything from anyone. I strongly discourage this company, at least for doors.

Jeremy Booth was great to work with. He listened to our wants and needs and found just the right product for us. We had checked other companies but none gave us the personal attention Jeremy did. We will definitely go back to MN Rusco for any future needs we have. Great experience. Care Team kept us informed as to progress of our order.

Subcontractor Phillip Mason did a great job! He was friendly on time and professional about the work and was very pleasant to deal with! Thank you I would hire him do do a job in a second!

The subcontractor that performed the work was excellent and we are happy with the end result. Unfortunately, MN Rusco was absolutely terrible with communication. This left us concerned for months and we couldn't get anyone to answer our questions. The sales person (nice person) got us to sign on the dotted line (price seemed a bit high but hard to gauge). She had someone come out to write up the detailed specs (nice guy). The project had a couple components that needed our input and approval. He never reviewed his design with us. We tried getting in touch with them to confirm the designs but they always had a gate keeper and we couldn't get in touch with the design guy. We waited several months for contractors to be available to do the work. We had no point of contact. If we tried to call, each time we got what seemed to be an 18 year old receptionist who could never help with questions. They clearly were reading a script with pretty much every interaction. We'd ask basic questions they couldn't answer. As our time was approaching we called and they said they could do it in a week (why didn't they call us to schedule?). Still we had no idea how they were handling the component in question. The project was to start on Monday. Friday afternoon we called to ask them to please confirm the design before the contractor came on Monday. They finally patched us through to the designer. He described his plan over the phone, which was very different from what we wanted (it was a small but important part of the total kitchen). We were able to talk him through the change on the phone, but if we hadn't been persistent it would have been a problem. Long story short... we are happy with the result, but Rusco's communication was truly horrendous. Just have a competent point of contact who could answer questions for us would have made the whole thing really nice, but instead it was frustrating and concerning right up until the start of the project. Fortunately the sub contractor was very pleasant and did good work.

Communication was excellent. In fact I had two calls to make sure I knew when they were coming. During the process I was consulted on any changes or what had to be changed to make the new tub work. Dave and his crew were on time, respectful, professional, communicative and their work was excellent. The materials for the new tub, vanity, and plumbing are excellent. I would definitely hire them and use MN Rusco again. Also they started at 7:30 and they were done by 2.

Installation was great. Not happy on how long it took overall from order to install. Took 8 months to get the door. We were told 14 weeks when we ordered.

They proved a timely and professional estimate.

Ted K. Was so personable and professional. Very respectful of our budget. We had to put the project on hold for now but will look him up when we can pull the trigger!

Like any window company they push really hard for sales. This was our first time buying windows and they're so expensive. Minnesota Rusco talks a big talk about how much they value customer service, but our experience was pretty awful. Installation seemed to go okay. But a few months later I discovered one of the windows wasn't installed properly and there was a quarter inch gap under it. I called customer service and the woman I talked to was very snooty to me and emphasized the fact the problem wasn't on their side but my side. I was told to pull it down all the way and that worked. We had a building inspector over because of other work we were doing and they discovered we had an exterior permit that we were unaware of that Minnesota rusco had pulled for the windows. I didn't know that required permits. It was over a year later. The inspector said it's the responsibility of the person taking out the permit to close it, I called Minnesota Rusco and they were saying the opposite and it was all my responsibility and my fault. One window was supposed to be tempered glass because it was in a hallway, the inspector said it was regular glass. I called Minnesota Rusco and again had major attitude and they said the inspectors weren't trained properly and didn't know what they were looking for and that the window was definitely tempered glass. just 10 minutes later I got a call back from Minnesota Rusco, no apologies, but they said the paperwork showed it wasn't the right kind of window. We paid extra for tempered glass and they didn't order the right kind. We had to wait over a month for the window to come in. The day it was supposed to be installed no one showed. I had to call in and they said they don't do window installs if it's rainy, but they didn't tell me that I had to contact them. They said they would call me back to schedule a new time. They called me back a week later and said they could come in the next day, very little notice. They were able to come in and quickly install the proper window. The windows were very expensive and we're still paying them, but we still get drafts through them. I regret working with the company and buying their windows. I also do not like that they call every 6 months to a year to try to sell more windows to us. Even though I tell them I don't want them to call.

The installers were very nice, polite and apologetic for the mess. They did a nice job. My complaint is with the salesman Corey Fleury. He is pushy and what is worse is he is s coward. He deals with confrontations by ignoring you.

Job went very well Steve got to are house first and started working on taking out old walk in shower. Dan got to are house around 9:30 and Dan told us that there would be done later that day and they got done around 5:30 that night. Dan and Steve cleared up very well. They also swept the driveway.

We love our new bathroom! The installers did a wonderful job. Great communication each day of the remodel. They cleaned up throughout the process. Our remodel was completed in 5 days. Amazing! We had gotten quotes throughout the years for a similar cost. What sold us are the quality materials, complete job (new drywall, floor, etc.), and how quickly they could get it done once they started. They also have a financing option. We are very happy and would definitely hire them again.

The initial meeting went fine and I was excited about the doors. Due to severe family medical problems, I tried to cancel my order after the three day rescission period and was told I absolutely couldn't. I was told that people had already started on my order (absolutely untrue because my order was being held until someone from management returned my calls). Never heard from management, but, the salesperson was adamant that the order could not be canceled. MN Rusco had the ability to work with me because decisions are all handled in house. Afterwards, it took about two months for me to decide on what entryway front door I wanted for many reasons. I'd find a door I really liked but the costs would be too high and/or my salesperson was out of town. I asked for a cost breakdown on the doors but was told he couldn't because MN Rusco didn't want their competitors to know their prices. I wasn't "the competition." It was my money, my home, my doors since this company would not cancel my order, and I was being told I couldn't know. WHAT?? Also, according to the ad being ran at the time, I was supposed to have been able to get the storm door for free. No where on the advertisement did it say what type of storm door, nor did it give a limited dollar amount. I was charged for anything over $1,000. I asked salesperson how much the door was, and again, he would not tell me. I sincerely and without any malice, believe that I was taken advantage of and charged much more than I should have been. The whole experience still upsets me even after roughly 6-8 weeks. I will not do any further business with this company nor recommend them based on my experience. It was a costly lesson learned.

What sets MN Rusco apart from all other businesses? * Is at the customer service? * Is it the product line and quality? * Is it the communication & project support? These are questions my husband & I are continually asking ourselves & yet to develop answers. I am envious of the posts on this page of people who had great experiences and outcomes with their home projects. Our experience has been nothing short of disappointing & frustrating. Our project started September 24 & was ‘completed’ December 9. After five different visits to our home, we decided to exclude MN Rusco & finish the project ourselves. The project started out great, we were excited! We shortly became disappointed, let down, & ghosted on by our MN Shower and Bath Rep. Throughout the entirety of the project we experienced plumbing issues, water damage, window damage, as well as scheduling conflicts, miscommunication and cover ups had to be implemented to hide mistakes made. Lesson learned, do your research- I would never use MN Rusco again or refer them.

Completely finished in 2 days as was told it would take

Everything went really great in the end!

It was excellent because they came on time and they cleaned up everything.

It was fine and they were very good and everything they did was correct its just that they are expensive.

Very well. They were very professional. Prompt and good communication and the work was excellent. they cleaned up after themselves which is typically not the case from a contractor

Overall very well siding was put on in the winter which was a pain but they did a great job.

My bathroom remodel was remarkably easy from start to finish. Casey, the salesperson, was upfront with the cost and timeline for when the project would start. He was also very personable and knowledgeable about his product. The crew that worked on my remodel, Jason and Steve, were always on time, professional, friendly and did a fantastic job. The final cost of my remodel was exactly what I was quoted and my project started about a month earlier than I expected. Thank you Casey, Jason, Steve, Scott, Mandy and the guy who did the final measuring (unfortunately I put Final Measurer in my contacts list).

It was great. The job they've done was very professional. We like them enough that we hired them again.

they were very professional, very responsive to my questions. I would highly recommend