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MINNESOTA RUSCO

Founded 1955 • With Angi since June 2002

Serving MN for over 65 years! Windows, Bathrooms, Kitchen Restyling, Siding, Doors, and more!

Verified Reviews

4.0

(123) Verified Reviews

Showing 1-25 of 123 reviews
Stu R.
1.0
10/14/2022
Completely screwed up the scheduling. They called me to cancel the night before. Then the technician called me to say I missed the appointment they had cancelled. Then they called again that evening to ask why I had to cancel. It's like no one in the office talks to one-another.
Description of Work
Door Install
Category
doors
LaRee R.
5.0
08/09/2022
Very well, we had Alex Saric come to our house, he was the absolute BEST guy! Very Informative, kind, answered all our questions and then some! 100+ stars for Alex 👍 ⭐️ ⭐️ 👍
Description of Work
We had a consultation for replacement windows…
Category
replacement windows
Christina F.
1.0
07/19/2022
Sales person used pressure tactics to get the discount, so didn't realize they only offered the most expensive doors. Took 5.5 months for doors to arrive which I can't fault them due to supply chain issues. They installed the doors in March on a 10 degree day. They ripped out all 4 old doors first without any barriers for weather or lead and left them bare all day in which all the heat escaped and my house was 30 degrees. Took them 10 hours to put in 3 of the doors which were only partially done. Found a squirrel in my house which could've only gotten in during construction. It got sick and make a huge mess. I had to get a trap and spent hours cleaning. They had to come back later to finish and came 1.5 hours later than was communicated. They rushed and left 1 in of caulking (clear, not matching) around all of the doors so looked amateurish and forgot some screws. City inspector did not pass one of the doors as the threshold piece was simple pine which would've rot quickly. He also agreed the caulking looked bad. They agreed to come back out and redo that door and fix the caulking. The other contractor that they sent agreed the first guy didn't know how to work on older homes. I emailed them about the whole situation with the non-winter procedures, no lead barriers, the squirrel. The customer service person told me they would discuss it, but I never heard anything from anyone. I strongly discourage this company, at least for doors.
Description of Work
exterior doors
Category
doors
Diane .
5.0
01/10/2022
Jeremy Booth was great to work with. He listened to our wants and needs and found just the right product for us. We had checked other companies but none gave us the personal attention Jeremy did. We will definitely go back to MN Rusco for any future needs we have. Great experience. Care Team kept us informed as to progress of our order.
Description of Work
Front & Back entry doors and storm doors.
Category
decks, doors
Daniel S.
5.0
12/09/2021
Subcontractor Phillip Mason did a great job! He was friendly on time and professional about the work and was very pleasant to deal with! Thank you I would hire him do do a job in a second!
Description of Work
Kitchen cupboard refacing
Category
decks, home remodeling
Chris H.
3.0
09/23/2021
The subcontractor that performed the work was excellent and we are happy with the end result. Unfortunately, MN Rusco was absolutely terrible with communication. This left us concerned for months and we couldn't get anyone to answer our questions. The sales person (nice person) got us to sign on the dotted line (price seemed a bit high but hard to gauge). She had someone come out to write up the detailed specs (nice guy). The project had a couple components that needed our input and approval. He never reviewed his design with us. We tried getting in touch with them to confirm the designs but they always had a gate keeper and we couldn't get in touch with the design guy. We waited several months for contractors to be available to do the work. We had no point of contact. If we tried to call, each time we got what seemed to be an 18 year old receptionist who could never help with questions. They clearly were reading a script with pretty much every interaction. We'd ask basic questions they couldn't answer. As our time was approaching we called and they said they could do it in a week (why didn't they call us to schedule?). Still we had no idea how they were handling the component in question. The project was to start on Monday. Friday afternoon we called to ask them to please confirm the design before the contractor came on Monday. They finally patched us through to the designer. He described his plan over the phone, which was very different from what we wanted (it was a small but important part of the total kitchen). We were able to talk him through the change on the phone, but if we hadn't been persistent it would have been a problem. Long story short... we are happy with the result, but Rusco's communication was truly horrendous. Just have a competent point of contact who could answer questions for us would have made the whole thing really nice, but instead it was frustrating and concerning right up until the start of the project. Fortunately the sub contractor was very pleasant and did good work.
Description of Work
Kitchen cabinet refacing
Category
home remodeling
Janis M.
5.0
06/26/2021
Communication was excellent. In fact I had two calls to make sure I knew when they were coming. During the process I was consulted on any changes or what had to be changed to make the new tub work. Dave and his crew were on time, respectful, professional, communicative and their work was excellent. The materials for the new tub, vanity, and plumbing are excellent. I would definitely hire them and use MN Rusco again. Also they started at 7:30 and they were done by 2.
Description of Work
new bathtub and surround and new vanity top
Category
home remodeling
Lynn K.
4.0
03/23/2021
Installation was great. Not happy on how long it took overall from order to install. Took 8 months to get the door. We were told 14 weeks when we ordered.
Description of Work
Replace patio door
Category
decks, doors
Derek H.
5.0
01/12/2021
They proved a timely and professional estimate.
Description of Work
Looking to get my shower remodeled this month. It will hopefully be a simple job. I had a high-school friend set to do this, but he just doesn't have time. We have a basic standing shower needing to be replaced. The base is cracked. So the shell needs to be cut out, the floor under the base built up, and a new base/insert put in with the drywall replaced. We already have the new base, insert, and door sitting in our dining room. Is this something in your wheelhouse.
Category
remodeling
Molly M.
5.0
11/22/2020
Ted K. Was so personable and professional. Very respectful of our budget. We had to put the project on hold for now but will look him up when we can pull the trigger!
Description of Work
Quote on sliding door
Category
decks, doors
Katherine D.
2.0
11/13/2020
Like any window company they push really hard for sales. This was our first time buying windows and they're so expensive. Minnesota Rusco talks a big talk about how much they value customer service, but our experience was pretty awful. Installation seemed to go okay. But a few months later I discovered one of the windows wasn't installed properly and there was a quarter inch gap under it. I called customer service and the woman I talked to was very snooty to me and emphasized the fact the problem wasn't on their side but my side. I was told to pull it down all the way and that worked. We had a building inspector over because of other work we were doing and they discovered we had an exterior permit that we were unaware of that Minnesota rusco had pulled for the windows. I didn't know that required permits. It was over a year later. The inspector said it's the responsibility of the person taking out the permit to close it, I called Minnesota Rusco and they were saying the opposite and it was all my responsibility and my fault. One window was supposed to be tempered glass because it was in a hallway, the inspector said it was regular glass. I called Minnesota Rusco and again had major attitude and they said the inspectors weren't trained properly and didn't know what they were looking for and that the window was definitely tempered glass. just 10 minutes later I got a call back from Minnesota Rusco, no apologies, but they said the paperwork showed it wasn't the right kind of window. We paid extra for tempered glass and they didn't order the right kind. We had to wait over a month for the window to come in. The day it was supposed to be installed no one showed. I had to call in and they said they don't do window installs if it's rainy, but they didn't tell me that I had to contact them. They said they would call me back to schedule a new time. They called me back a week later and said they could come in the next day, very little notice. They were able to come in and quickly install the proper window. The windows were very expensive and we're still paying them, but we still get drafts through them. I regret working with the company and buying their windows. I also do not like that they call every 6 months to a year to try to sell more windows to us. Even though I tell them I don't want them to call.
Description of Work
New windows installed
Category
replacement windows
Cathy M.
3.0
11/05/2020
The installers were very nice, polite and apologetic for the mess. They did a nice job. My complaint is with the salesman Corey Fleury. He is pushy and what is worse is he is s coward. He deals with confrontations by ignoring you.
Description of Work
Replace windows
Category
decks, replacement windows
Robert H.
5.0
07/22/2020
Job went very well Steve got to are house first and started working on taking out old walk in shower. Dan got to are house around 9:30 and Dan told us that there would be done later that day and they got done around 5:30 that night. Dan and Steve cleared up very well. They also swept the driveway.
Description of Work
Walk in shower redone
Category
home remodeling
Janet O.
5.0
06/05/2020
We love our new bathroom! The installers did a wonderful job. Great communication each day of the remodel. They cleaned up throughout the process. Our remodel was completed in 5 days. Amazing! We had gotten quotes throughout the years for a similar cost. What sold us are the quality materials, complete job (new drywall, floor, etc.), and how quickly they could get it done once they started. They also have a financing option. We are very happy and would definitely hire them again.
Description of Work
Bathroom Remodel
Category
home remodeling
Linda P.
2.0
05/04/2020
The initial meeting went fine and I was excited about the doors. Due to severe family medical problems, I tried to cancel my order after the three day rescission period and was told I absolutely couldn't. I was told that people had already started on my order (absolutely untrue because my order was being held until someone from management returned my calls). Never heard from management, but, the salesperson was adamant that the order could not be canceled. MN Rusco had the ability to work with me because decisions are all handled in house. Afterwards, it took about two months for me to decide on what entryway front door I wanted for many reasons. I'd find a door I really liked but the costs would be too high and/or my salesperson was out of town. I asked for a cost breakdown on the doors but was told he couldn't because MN Rusco didn't want their competitors to know their prices. I wasn't "the competition." It was my money, my home, my doors since this company would not cancel my order, and I was being told I couldn't know. WHAT?? Also, according to the ad being ran at the time, I was supposed to have been able to get the storm door for free. No where on the advertisement did it say what type of storm door, nor did it give a limited dollar amount. I was charged for anything over $1,000. I asked salesperson how much the door was, and again, he would not tell me. I sincerely and without any malice, believe that I was taken advantage of and charged much more than I should have been. The whole experience still upsets me even after roughly 6-8 weeks. I will not do any further business with this company nor recommend them based on my experience. It was a costly lesson learned.
Description of Work
Exterior doors replaced
Category
doors
heather O.
3.0
12/16/2019
What sets MN Rusco apart from all other businesses? * Is at the customer service? * Is it the product line and quality? * Is it the communication & project support? These are questions my husband & I are continually asking ourselves & yet to develop answers. I am envious of the posts on this page of people who had great experiences and outcomes with their home projects. Our experience has been nothing short of disappointing & frustrating. Our project started September 24 & was ‘completed’ December 9. After five different visits to our home, we decided to exclude MN Rusco & finish the project ourselves. The project started out great, we were excited! We shortly became disappointed, let down, & ghosted on by our MN Shower and Bath Rep. Throughout the entirety of the project we experienced plumbing issues, water damage, window damage, as well as scheduling conflicts, miscommunication and cover ups had to be implemented to hide mistakes made. Lesson learned, do your research- I would never use MN Rusco again or refer them.
Description of Work
Bathtub install
Category
replacement windows, home remodeling
Gary and Glenda H.
5.0
07/15/2019
Completely finished in 2 days as was told it would take
Description of Work
bathroom remodel
Category
home remodeling

Service Provider Response

Thank you for your review. We are happy to hear we met your expectations. We always strive for perfection and hope to earn your business again in the future should you have any further projects.
Clifford H.
5.0
07/15/2019
Everything went really great in the end!
Description of Work
N/A
Category
replacement windows
Norman G.
5.0
07/12/2019
It was excellent because they came on time and they cleaned up everything.
Description of Work
They replaced the windows.
Category
replacement windows
Sue L.
4.0
07/12/2019
It was fine and they were very good and everything they did was correct its just that they are expensive.
Description of Work
They remodeled the bathroom.
Category
home remodeling
Joy S.
5.0
05/16/2019
Very well. They were very professional. Prompt and good communication and the work was excellent. they cleaned up after themselves which is typically not the case from a contractor
Description of Work
siding, soffits and facet
Category
siding, replacement windows

Service Provider Response

Wow, we always appreciate the kind words. I will pass this on to our staff. Best Regards, Jay
Terry P.
5.0
05/15/2019
Overall very well siding was put on in the winter which was a pain but they did a great job.
Description of Work
Siding and doors installed
Category
siding, doors

Service Provider Response

Thank you [Member Name Removed]. I appreciate you allowing to keep our men busy in the winter. If you find any lingering cleanup since all the snow has melted please let us know and we will take care of it. Jay
Sharon S.
5.0
05/10/2019
My bathroom remodel was remarkably easy from start to finish. Casey, the salesperson, was upfront with the cost and timeline for when the project would start. He was also very personable and knowledgeable about his product. The crew that worked on my remodel, Jason and Steve, were always on time, professional, friendly and did a fantastic job. The final cost of my remodel was exactly what I was quoted and my project started about a month earlier than I expected. Thank you Casey, Jason, Steve, Scott, Mandy and the guy who did the final measuring (unfortunately I put Final Measurer in my contacts list).
Description of Work
Bathroom remodel
Category
home remodeling

Service Provider Response

Thank so much for your kind words. I will [Member Information Removed] this along to the staff. jay
Phil P.
5.0
05/09/2019
It was great. The job they've done was very professional. We like them enough that we hired them again.
Description of Work
Installed a shower and installed screens and storm door.
Category
home remodeling, doors

Service Provider Response

Thank you for your kind words. Enjoy! Jay
Desmond L.
5.0
05/07/2019
they were very professional, very responsive to my questions. I would highly recommend
Description of Work
Bathroom Remodel
Category
home remodeling

Service Provider Response

Thank you for your kind words. Have a wonderful day! Jay

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Phone

Address

5010 Highway 169 N

New Hope, MN 55428

Other Information

Services Not Offered

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Payment options

Visa
MasterCard
American Express
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Financing Available
Check
Licensed
Trade License Number
MN License #CR002173
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

FAQ

MINNESOTA RUSCO is currently rated 4 overall out of 5.

MINNESOTA RUSCO is open:

Sunday: Closed

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 9:00 AM - 2:00 PM

MINNESOTA RUSCO accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Financing Available, Check

Yes, MINNESOTA RUSCO offers free project estimates.

Yes, MINNESOTA RUSCO offers eco-friendly accreditations.

No, MINNESOTA RUSCO does not offer a senior discount.

Yes, MINNESOTA RUSCO offers warranties.

MINNESOTA RUSCO offers the following services: Windows, Bathroom, Kitchen Restyling, Siding, Doors, and more