Alex Audio Video and Computer Service
About us
Alex Audio and Video is one stop Minneapolis and St Paul, Stereo, Computer and TV repair shop. We are a manufacturer authorize warranty repair service center for most major brands of audio and video providing repair in and out of warranty
Business highlights
Services we offer
Audio, CD players, Computer, Service and repair of most Major brands of Televisions, Subwoofers, Tape decks, VCR, Vintage Stereo 1970 and up, null
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 7% | ||
| 0% | ||
| 5% | ||
| 7% |
all i can say is this guy did great work, was incredibly knowledgeable, exploring all possibilities to discern the issue, and honest enough to acknowledge he was not sure if the problem would or would not return.
it's been about a year now or more since he was here and we've had no need to call him back.
the good thing is our tv is a Pioneer, not the most glamorous, high profile brand, yet he had no problems diagnosing the issues, one, by one. nice guy to do business with.
I have used his services before and everything work out fine no problems at all
Much later they called, telling me they found many bad solder connections on the tuner board, and it was being fixed. I said fine, but I thought that this made no sense because the noise was on all inputs, such as the TV, when the tuner is not connected. A week later they called, saying the tuner needed a new IF transformer, and would I authorize an additional $25; I said OK. Another week later they called and said the transformer was not available, the receiver couldn't be fixed, and asked what I wanted them to do with the carcass? I responded I knew something about circuitry and nothing I was hearing made any sense. She condescendingly asked if I had experience in repairing electronic equipment, I said no, and she said they were experts. I think she meant to shut me up, and she did. I answered I wanted it put back together as is. However, when I picked the receiver up, I was now told a capacitor had been replaced, the noise was fixed, but the FM sound was badly distorted. I thought the bill would be less than the $175 I had authorized for the IF transformer they ultimately couldn't find, but it was $175.
I set the receiver up at home. The noise was gone initially, but the FM was now so bad it was unuseable. Several months later the noise returned and the FM sound improved somewhat. Several weeks later the left channel screached once and went silent. I eventually took the receiver apart, found Alex Audio's new capacitor, and took out that circuit board. As I looked it over, I saw a wire harness with several bad connections. I resoldered the harness, and put everything back together. The receiver worked perfectly (including FM), and still works perfectly after 5 months. Overall, Alex Audio seemed to be lost, wandering around in the circuitry until they stumbled over a capacitor (which may, or may not have been defective), while missing a problem that should have been obvious.
"In response to your complaint. We always will stand by our work and although we have a 90 day warranty if the problems occur again after more than 90 days and it is the same issue we would have gladly looked at your receiver again. I do have several notes regarding this repair and I personally worked with the tech. The capacitor we replaced was bad and the unit must have worked for sometime before the failure occured again. This is an old receiver and there can be multiple issues. Your repair cost was $162.36 and given the opportunity I am sure we would have found the secondary problem. Sorry if I sounded condescening it is not in my nature and never has been. Hopefully your receiver will give you years of great sounding music. It is a nice receiver."
"We would like to apoligize for the delay in servicing this receiver. We have replaced a total of 41 parts in this receiver under a factory warranty twice. The first time it was repaired the left and right channels were blown and several parts were required. The second time the entire surround channel was blown up and it did take us more time because we had multiple parts we had to order at different times. Sometimes it is difficult under this type of situation to get a fast turnaround because there is a lot of trouble shooting that is involved and we have to replace parts then order more when you have to rebuild a circuit. We do not have the luxury of board replacement we must go down to component level. Our company really works hard to keep our customers informed but we cannot always have exact answers when the technicians have to rebuild circuitry. We do care about our customers and our companies reputation and are always striving for ways to improve. We are one of the very few companies who repair old and new audio. We do not feel we deserve an "F" under the circumstances and the repairs we had to perform on this receiver.We will use this negative to make possitive for our future success in staying in business and providing quality repairs and service."
My stereo is now working great. The owner agreed it was worth repairing even though it was an old receiver.
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