Egress By Ericson LLC

Scheduled date was rained out. However, rather than a heads up the evening before or even a call the morning of - I had to call owner to find out when they would be there. That's when I found out the potential rain that day is why they weren't coming. Install was reschedule - they showed up 30-60 mins after I was told. Site unseen quote varied from actual so they wanted more $$. Communication poor. Pleased with window install but not customer service.

Everything was done in one day, and it was done well! The dugout dirt was put in an area of my yard nicely. All we had to do was finish the inside framing work!

We hired Egress by Ericson to replace an existing window in a basement bedroom with a larger, code compliant egress window. The original work date was rained out and the work was rescheduled and completed later the same week, which was great, but they showed up a couple hours late. The crew laid down plastic in the house where they were working and walking, they also removed their shoes when in the house. However, they did not tent off the work area so dust moved throughout the finished bedroom the window was installed in which created clean-up work for us. Prior to work being performed I requested a Lien Waiver to be furnished upon full payment. I have yet to receive even a paid-in-full receipt, much less a Lien Waiver. This is frustrating because I explicitly requested this both in emails and in person. I would also have liked to have made payment by credit card and benefit from the rewards my credit card offers, but this is not an option. I had a difficult time reaching them by email and phone throughout the process. In the beginning the communication was great, but once they received our deposit I was not able to reach them until they had to reschedule due to the rain. Even then it was difficult, which was very frustrating because we didn't know when we should expect them. Overall, the work was good and passed inspection. A few minor key points would have made it great.

Update and clarification: The work was completed 09/29/2017 and Egress by Ericson was not able to furnish a receipt of Lien Waiver at this time although I paid the balance in full. I was told they would be emailed to me in a couple days. On 10/05/2017 I had not received them yet, so I emailed the company and received no reply. I posted this review on 10/13/2017. The following day I received an email with the receipt and an apology. Later in the day I received another email with the Lien Waiver.