The Legacy Building Co Inc

Approached the entire project very professionally and did thorough job with the work. Available via e-mail or cell as needed, and also they set a schedule using web-based project management tool that automatically alerted you to updates on the project. They would also call to update in addition to relying on the project management portal. Weather prohibited project completion, but they worked late into the season to get main part of it done and will finish the work in the spring (ground work and cement below the deck, and painting). Will be having them quote additional remodeling jobs on the inside of the house.

We have used Craig Jansma "The Legacy Building Co Inc" for several home projects including a complete master bedroom and bath remodel as well as an exterior project that included several new windows, insulation and siding. We have been very pleased with the outcome of all of these projects. Craig has been extremely reliable and transparent in discussing our projects, providing us with detailed and accurate accounts of costs and project time frames. He carefully listens to our project needs, suggesting changes when indicated aesthetically or due to structural needs but always respected our decisions. Craig and his employees are very skilled craftsmen. The quality of their work is flawless in everything from the exterior siding work to the tile that was installed in the shower and floor in the master bathroom. Craig and his employees' work has always been performed cheerfully and at the end of the day the work sites are clean and all work materials put away. Craig stands behind all of his company's work and quickly addresses any issues or concerns we have had. We would highly recommend The Legacy Building Co for anyone's home remodeling needs.

Legacy was very professional and responsive.  They were receptive in discussing our ideas and helping us find a great architect to flush out our plan.  They always responded without delay.  We were very pleased with their work.  They take great pride in getting things done correctly with perfection and quality materials.  The communication process was very easy with an online tool used to communicate a calendar and to do items so we could always see exactly where we were in the process, what to expect next and when it would be done. Detail items that came up in the process were easy to discuss.  Communication was always positive and follow up actions were completed in a timely manner.  We are planning a second phase to our project, and we would definately use Legacy again.

It was great working with Craig and his crew. The work they did was outstanding, they were very detailed in all aspects of their work. The communication with Legacy was top notch, Craig responded to us quickly at all stages of the project. One of the things that we really appreciated was Craig's attention to detail when scheduling the project. He constantly updated us on when people were going to show up and exactly what they were going to do. It was a relief to have this constant feedback so that we knew exactly what was going on with our project. We had a great experience with Legacy and would definitely hire them again!

It has been a wonderful experience. There have been no glitches or hidden costs. The bid for the job was detailed and all inclusive. They follow a timeline daily and provide a daily progress report. They remained on scheduled or even a little ahead of schedule. Communication between the contractor and my husband and me has been clear. All the workers have been respectful, skilled, and friendly. They keep the work area clean and are very respectful of our house and possessions. I will be hiring them again to redo our bathrooms this Spring. I recommend this company without reservation. They are a class act!!

HIS CREW DID THE INSTALLATION IN ONE DAY. THERE WAS NO MESS LEFT, NO DIRTY CARPETS OR WOOD FLOORS. ANOTHER CREW MEMBER CAME OUT A FEW DAYS LATER TO COMPLETE THE EXTERIOR METAL WRAP. THE WORK LOOKS EXCELLENT INSIDE AND OUT; AND, AGAIN, THERE WAS NO MESS LEFT BEHIND. THEY EVEN RECYCLED SOME LEFT OVER CONSTRUCTION SCRAP FROM A DO IT YOURSELF PROJECT MONTHS PRIOR!

THEY ARE HIRED TO DO 5 MORE WINDOWS THIS COMING SPRING TO COMPLETE THE WINDOW REPLACEMENT IN OUR 1941 HOME.

We had an excellent experience with The Legacy Building Company.  They were professional at every step in the process.  The lead team member communicated very well, motivated us to stay on a timetable and was responsive to any question, no matter how large or small.  The team was also very thoughtful regarding hours, impact on neighbors and the site was left very clean and well-organized at the end of each work day.  We are pleased with both the final result and the process and would work with Legacy again in the future.

Great

Craig and Legacy did a great job on a highly complex project. His team designed a solution to reclaim the integrity of a structure that was peripheral to my main house (Two decks, a sunroom, and a screened-in porch). The structure was settling down the edge of a steep ravine slope. I solicited the help of many commercial and residential companies before I met Craig. None of them could solve the problem effectively. They were either prohibitively expensive or were intimidated by the difficulty of the job. Craig embraced the challenge from the outset. While not cheap, his pricing was fair, and he was always communicative and transparent. In a business where the customer often exists at the mercy of the contractor's honesty, I have no hesitation recommending Craig to friends and others.

unknown

We met with The Legacy Building Company after meetings with a number of different designers, builders, and everything in-between.  While we were pretty confident in our vision for our kitchen remodel - but, we had two main reservations about the project:  1) Finding a competent company to work with that will actually do the work promised within the time frame promised.  2) Getting the kitchen we want within the budget we were working with.  
We previously had a number of frustrating experiences with contractors involving deadlines and staying within a specified time frame.  Craig explained how his project management system ensured the client was able to access the project calendar and all other pertinent information.  He also explained how he provides very detailed project estimates - which allows the client to understand all the costs involved and if needed, manipulate the project to stay within budget.
These factors, paired with the knowledge that the talented Legacy crew would complete the majority of the work themselves, were why we hired them.
My hopes were high, but based on my past experiences, I was still skeptical that Craig would end up being ?just another contractor? and leave us guessing on the schedule and remodeling process.  However, an amazing thing happened?  Legacy did exactly what they promised!  They stuck to their schedule.  They kept us informed.  They stayed within budget.  They even welcomed our idea to add a another feature to the kitchen mid-process.  Ultimately, they did exactly what they said they would do.
Craig and his crew are talented and trustworthy.  They were respectful of our family and our living space as they worked on our house.  We highly recommend Legacy Building Company and will not hesitate to call them for our next project.

I was amazed how quickly it went.  Very pleased with the results, the backyard turned out better than I had thought.  We now have more usable space for the kids to play.

Legacy Building Company did a wonderful job! The craftsmen were top-notch and everything ran very smoothly. There weren't any delays or unnecessary disruptions to our home. They came in, put up dust barriers, got the job done, were here at reasonable hours, were extremely respectful of my family (including two rambunctious kids) and were very communicative about what was happening next. The bid was extremely thorough and left nothing to surprise. Thus, we knew the cost going into the project, which was nice. My husband works with contractors all day, so we expected professional and exceptional service, and that's exactly what we got! We would highly recommend Craig and all the folks at Legacy Building Company for your next home remodel.

I chose The Legacy Building Company to repair hail damage to my home (siding, roofing, re-staining deck) based on a recommendation from a co-worker that had previously used the company for hail damage repair on their home. The consultation was fine, Craig (the owner) returned my initial phone call quickly and came out to take a look at my home and discuss the project in a timely manner. I chose them because they said they would be able to get the work done faster than others and because they would be able to work with my insurance company to get the repairs done within the dollar amount the insurance company was going to pay.
The Legacy Building Company website says they pride themselves on quick, professional communication with their clients. Yes, they are prompt in returning calls, etc., but they are not professional in how they communicate or respond to clients' wishes. I told Craig several times that email is my preferred method of communication, to give me time to get back to him, and if he contacted me by phone/text, I would most likely be slow in responding, as I am very busy, work long hours and do not check my phone very often. This was basically ignored - Craig persisted in contacting me mainly by phone and text, often leaving multiple texts/messages throughout the day wondering why I am not getting back to him within the hour. Very annoying, frustrating and unprofessional.
The people he hired to do the work did the job but were very messy and did not clean up after themselves. I found several roofing nails throughout my property, some even over a year after they finished their work. This was after I called Craig to let him know there were many nails on my property and to ask him to get them cleaned up, something I should not have to ask them to do.
Craig's people often showed up very early in the morning, and on weekends, AFTER Craig had confirmed they were not going to work on the weekend. One person showed up before 8 a.m. on a Saturday morning and started nailing siding right next to my open bedroom window. Needless to say, they woke me up and were surprised there was somebody home.
When his people were doing the roofing work, they were actually surprised that my satellite dish wasn't receiving a signal after they had moved my dish. They said they thought it would work, as they had tried to put it back where it originally was. Seriously, people?
Craig also had a bad habit of showing up at my home unannounced. One time he was waiting for me to come home and he pulled up into my driveway behind me, completely unannounced. I was unaware he was waiting for me, and before I could even bring my car to a stop, he had quickly pulled into the driveway and had gotten out of his car. He was in his own personal truck - it didn't have any markings on it letting me know it was a truck with the Legacy Group, so I didn't recognize it as Craig's until he got out of the truck. For all I knew, the person in the truck might have been somebody waiting for a home invasion, etc. As a single female, this is not how you treat your female customers. It scared me and I was not happy about it. When I asked Craig to not do that again, explaining that this is a safety issue, he was totally surprised that what he'd done was not a good thing. Completely clueless...
One other weekend I was in church and noticed I received a voice mail message from Craig asking if he could come over that afternoon to check on some work and that he would need access to my garage where his people had stored some tools and materials. He called back an hour later - still in the morning - saying he was on his way over. He did this without waiting for a return call or email or text from me saying whether it was OK to come over. I never gave him the OK to come over, so 
imagine my surprise when I pulled up to my house and saw Craig impatiently waiting for me to get home. What the heck? 
Generally speaking, even though Craig's website says they pride themselves on communication, he is a bit clueless of how to interact with homeowners - don't just show up unannounced, give your clients time to get back to you, and above all else, pay attention to and honor their wishes when it comes to preferred mode of communication!
I'm not sure about the quality of the work his people do or the quality of the materials they used. Due to delays in getting the siding & roofing done, they had to wait until the following spring to re-stain my deck. Yes, they re-stained my deck, but the stain was already peeling in many places not even 1/2 a year afterwards. I've never had that happen before with any of the stains I've used, so it makes me think they went with a cheap product in terms of cost and quality. I'm going to have to have my deck re-stained this year due to the crappy job his folks did.
As far as cost goes, I don't know if the cost is reasonable - it is what my insurance paid for the damage, so he got paid what the insurance company paid me.
When it came to payment, this work was done through my insurance company. Craig was very impatient with being paid. I paid him as soon as I could - the insurance company sent me a check, I deposited it into my account, and then I wrote him a check as soon as it cleared. My insurance company was good about communicating with the both of us about when they'd mailed out the check to me. Craig seemed to not realize that just because the check had been mailed, it didn't mean I actually had received the check, much less that the funds were available in my account. Towards the end he was extremely rude and impatient about getting paid. I told him several times that I had not yet received the final check, but this somehow did not seem to register with him. I kept receiving several emails from him insisting he be paid, and each time I told him I would as soon as I received the check and deposited it into my account (which I did).
One other thing, Craig made it clear that he disagreed with some aspects of what the insurance company would pay to replace - there were a few things Craig didn't see a need to replace, he disagreed with materials, cost, etc. He basically got into a p****** match via email with my insurance adjuster and, in doing so, put me in the middle. I thought this was not professional - one of the first rules of doing business is to not put down or slam others. I made it clear if he had a disagreement, he needed to work it out with the insurance company and leave me out of the argument. I guess that should have been my first red flag about working with Craig. Too bad I didn't pay closer attention to it...
Overall, I would not use him again. I sure hope I don't have any problems going forward with the siding or roofing materials they used because I might have to use them for repair work due to whatever warranty it is that I have for labor & materials...

They keep you in the loop constantly on what is going on via text, email, and phone which is nice.  The owner makes sure everything is done right.

The quality is very high, everything is quite solidly done and I believe will last a very long time.  When we had changes they were great about implementing them.

Trustworthy and very clean crew.

.

It was seriously the best experience I could have asked for. Legacy has now done 4 more renovations within our development. They guarantee their work and I had a great experience with them. My boy Trevor (English Cocker Spaniel) loved all the guys who worked on my home. And they keep coming back for no charge to repair any things that need to be done.

Most importantly they are trustworthy to be in your house without you. 10 stars out of 5.

If you've heard that ktichen makeovers are difficult and take too long, then perhaps you've been working with the wrong company!  I had been pondering a kitchen makeover and working with the owner of The Legacy Building Company proved to be a great and stress-free experience. After measuring the work area and taking photographs of the "current state", we proceeded to talk about my ideas for the kitchen.  He listened to what I described and then set up appointments for the two of us to meet with specific companies to go through stone/granite/marble and tile selections, appliance selection, etc. I was able to take samples home and see how they would look in my house.  We finalized the choices and a very detailed estimate of the cost and duration of the project was delivered for my review and approval. Because I was a rookie to remodeling, I had numerous questions and he answered them all very thoroughly and patiently, either by phone or email.  Once I approved the scope and estimate, we set a target date to begin the project.  I have, at times, a rather challenging schedule and re-scheduled the start date of the work at least once without a problem.
On the day the project began, the owner called/texted to confirm the arrival time of his crew and they showed up exactly as predicted/expected, and happened each day of the project.  At the start of each day they "set up shop" and at the end of each day they cleaned up and left everything as clean/orderly as could be expected for a project of this nature. There was an online calendar available for me to check on the status of the project on a daily basis - enabled me to see what was scheduled and what was actually completed.
The minute after the granite was cut and placed, I decided I wanted a new cooktop (my original plan was to use the one I already had). Although this could have caused a pause in the action as I went on a mad dash to locate/purchase a new cooktop, however, the team simply moved on to other work that could be completed while I attended to cooktop shopping, thus keeping the overall timeline intact
I've often heard people talk about kitchen makeovers/remodeling as being a difficult experience; in all honesty, this went very smoothly and I couldn't be any happier with the work estimated, performed, and billed. Upon completion of the project, a summary of what was done and materials used were provided as well as a detailed "actual" bill, which did not exceed the estimated project costs
I am now considerering remodeling a powder room, and I plan on working with The Legacy Building Company on this project as well.

Craig Jansma of Legacy Building Company agreed to put up plastic containment before
performing our kitchen slab leak repair. He obtained complete
insurance authorization/coverage for his estimate, which included,
according to the insurance agent, a suspicious/excessive fee for
barrier containment of dust. However, Craig did the work with NO
proper containment. There was no barrier protection over: 1) the upper
cabinets, 2) several silk flower decorations sitting on top of the
cabinets, 3) the two doorways to the rest of the house, 4) a cutting board on the counter, or 5) the furnace
vent connected to the kitchen. The next day, the furnace broke down
in the middle of January because of the heavy dust in the air and the
furnace vent being completely covered/choked with dust. The entire
house had a dusty haze. A layer of fine concrete dust from the
excavation and black sand/dirt used to refill the slab leak repair
pipeline was deposited on all surfaces both inside and outside of all
cabinets, top and bottom (as the flimsy containment over the bottom cabinets
was not even taped into place and was loose enough to move with any
air flow). Outside of the kitchen I also found the same dust in
cabinets through the uncovered doorways connected to the kitchen.
The furnace repair would have been $8,000, but a mechanically gifted
friend helped us out for free. The irreplaceable flowers cost about
$500. It has taken me over a year to clean the inside of cabinets
and I am still not done. The night of this debacle, I called Craig
to complain and he asked me if I was a germophobe. I explained I
knew what proper containment was through work with previous
contractors, and that this was obviously fraudulent and corrupt
business practice. Due to the 15' pipeline hole in my kitchen floor,
I let him finish the job, but reviewed the estimate carefully and
told him I would not pay him for what was not done. So, Craig put up
the proper containment two days after the excavation and one day
after the concrete slab refill. This did help as there was a dusty
haze in my house for about two weeks afterwards. I reviewed the
estimate carefully and found other people to do as much as possible
so I could eliminate Craig as soon as possible. A friend finished
trim work including an end panel next to my stove that Craig never
even purchased nor had in the estimate. Without this end panel,
there would be a ton of critters eating whatever fell in the gap
between my stove and counter, impossible to reach and clean up after.
When I complained Craig replaced an exposed wooden cutting board, gave me $300 for the
flowers, and let me do the cleaning myself for the $250 in the
estimate. In retrospect, this was ridiculously inadequate as this
cleaning was well above and beyond the normal cleaning resulting from
proper containment. I found Craig to be an aggressive, manipulative
con artist well versed in techniques to cover his @$$.
His flooring people put down the wrong floor, left a strong cigarette odor in my home,
most noticeably in my cabinets (perhaps rummaging around in them),
and told me on my arrival home that I “had the worst floor in the
world” because “it was too shiny”. I had to sort out over
several months getting Mannington to replace the floor properly free
of charge.
In summary, I do not recommend Craig. His legacy was not a good one. However, as far as
one year later, the slab leak seems to have been repaired.

it went VERY WELL! This was a 3-week project and was accomplished with minimum impact on the residents of the home. A flat roof at the back of the property had a leaking problem whenever it rained or snowed. The problem had been around for several decades, with yearly patching not helping. Craig, of Legacy Building, had his men tear the entire old, leaky roof and replace it with an entire new roof. They also installed a code-compliant wall around the new roof, which was mandated by a city building inspector, as the flat roof is accessable thru an upstairs doorway.Anew stairway replaced the long-ago rotted old one. The new stairway is very functional and really beautiful. The bedroom beneath the flat roof was completely redone, as there was quite a bit of water damage resulting from the leaky roof. The old fuze box was replaced by an up-to-date circuit breaker panel, which was long overdue. Motion detector lights were installed on three sides of the house to make winter sidewalk walking safer. Craig is an on the job supervisor and was at the house almost every day directing his men. The workers who performed all of the tasks involved were skilled, polite, courteous, and respectful to all of us who live in the house. Legacy Builders is a "one stop shop", with carpentry, electrical, drywall, painting, and carpet install all done at the direction of Craig. I am very pleased with the results and will be calling on Legacy to continue to update my home in the months to come.

Cory and Jonathan showed up promptly at 8AM and got right to work putting up protective barriers, removing wall decorations, etc. They finished the job in less time than estimated, and upon departure, and to my delight, discovered they had returned everything to its original place, right down to where I had the carpets placed. Excellent job - and I will definitely ask them to come back for future painting work

Craig was a pleasure to work with and the quality of his work is unsurpassed. We continue to receive compliments on his woodworking skills -- most frequently from other contractors who are so impressed! He communicated with us regularly throughout the projects and was able to adjust to unexpected situations and address whatever problems came up (surprises were very common in our 100+ year old house). Craig's estimates were accurate and if anything additional or unexpected came up, he always communicated immediately and gave us plenty of options so we could stay on budget. Craig came in to projects after we had to let our first contractor go, and he did a great job taking over and completing everything. He also quickly replaced materials that were ordered incorrectly for us. We highly recommend Craig and would use him again for future projects.

Happy with all jobs, and hope to have him add a second story to my home in a few years.