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Ice Dam Guys
Batt, Rolled or Reflective Insulation - Install or Upgrade, Asphalt Shingle Roofing - Install or Replace, Blown-In Insulation - Install or Upgrade,
About us
Ice Dam Guys, LLC offers steam-only ice dam removal, and has earned a reputation as the premier ice dam company for homeowners who value safety, experience, and old-fashioned customer service. We take pains to do the job right, by using only 100% safe steam for ice removal, and by following OSHA safety regulations. We are never late, always finish on-time, and end every job with a firm handshake and the knowledge that you will be more comfortable under your ice-free roof.
Business highlights
Emergency services offered
30 years of experience
Services we offer
Residential & commercial ice dam removal.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.891 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 2% | ||
| 4% | ||
| 0% |
Showing 1-25 of 91 reviews
Samuel Y.
May 2019
The Ice Dam Guys communicate well and do good work. Their communication and responsiveness, along with their hard work, is appreciated in a tough stretch of winter such as early 2019, when many, many people around here experienced ice dams. I gave them a "C" on price because the services are expensive, however, they explained all the costs clearly up front, and I recognize that other companies doing this work were charging comparable hourly rates. Andy arrived on time and did very good work. Jay (manager) and Andy (technician) communicate well with the customer about what work needs to be done, how it will be done, and the cost. This is important in situations like mine where I wanted them to focus on problem areas of the roof, to keep costs down, rather than remove all snow from everywhere on the roof.
KIRK V.
Mar 2019
Did a Great Job
Curtis T.
Dec 2017
Most severe winter in Idaho in 33 years. After noticing two ice dams on my roof, on a Sunday morning, I called the Ice Dam Guys and left a voice mail message. I received a prompt return phone call. Jay answered all of my questions and an appointment was set for Monday morning – super quick. The three man crew arrived on-time, explained the process, and promptly started removing the ice dams. I was impressed with the professionalism of the crew, and the speed at which they worked. The ice dams were removed within 45-minutes and the crew removed additional snow from the roof, keeping the entire job to the minimum of one hour. The employees are rugged individuals. The lead of the three man crew is a hunting guide and Iraq war veteran. The other two individuals are outdoorsman. It takes a special type of person do the demanding and dangerous job of accessing a snowy roof in the winter, and dealing with the elements. Jay did an exceptional job of following-up to verify if I was satisfied with the work and Jay has always been available to answer questions. The cost for the services was well worth the investment. The alternative was risking water penetrating into my house, and the hassle of remediation. Plus, the cost of removing the ice dams from my roof was lower than my insurance deductible, should damage have occurred and I had to file an insurance claim.
Richard K.
Oct 2017
We had an unusually severe winter in Bend, OR (2016-2017) ? 5 feet of snow from early December to mid-January, with virtually no melting in between snow storms. As a result, thick ice dams (several inches thick) developed on our eaves, particularly on the
north side of the house. At about 1 AM a slow drip started in the master bedroom. Later that morning before I went to work I went to work, I called Ice Dam Guys. Ty showed up within the hour & started working. He worked virtually non-stop for 6 hours to clear that ice dams (as I said the ice dams were very thick ? 6 or more inches in some places - & our roof has a steep pitch, which made his job that much more difficult). When I got home from work, Ty showed me what he had accomplished & offered to do more. He was friendly, courteous, professional, very hard working & very effective. He nipped the problem in the bud for us. The slow drip stopped & there was no real damage to the inside of the house or the attic. It was a pleasure doing business with Ice Dam Guys & with Ty in particular!
north side of the house. At about 1 AM a slow drip started in the master bedroom. Later that morning before I went to work I went to work, I called Ice Dam Guys. Ty showed up within the hour & started working. He worked virtually non-stop for 6 hours to clear that ice dams (as I said the ice dams were very thick ? 6 or more inches in some places - & our roof has a steep pitch, which made his job that much more difficult). When I got home from work, Ty showed me what he had accomplished & offered to do more. He was friendly, courteous, professional, very hard working & very effective. He nipped the problem in the bud for us. The slow drip stopped & there was no real damage to the inside of the house or the attic. It was a pleasure doing business with Ice Dam Guys & with Ty in particular!
Dale C.
Oct 2017
We can't tell you how glad we are that we called Ice Dam Guys. We were rewarded with fast, courteous, efficient service at a cost, while not cheap, was a fraction of what a new roof and walls would have cost. Many of our neighbors were not as fortunate.
We had a record snowfall here in Idaho last winter, (over 48 inches overall non-stop - once with 16 inches overnight,) and it was more than we could handle without professional help.
Locally, many structures had already collapsed from the build-up and we were fearful of the weight on our roof from 3+ feet of compressed snow, not to mention the terrible ice dams! We called Ice Dam Guys, and they were terrific.
Easy to reach, good, fast, polite customer service. They scheduled us the next day and got to work on our emergency situation.
Two men showed up early and began the much needed melting of the ice dams and snow removal.
They worked a half-day and cleared off the majority of snow from two structures, (we have a guest house,) and more importantly all of the ice. I can't say I've met a nicer, politer, more efficient crew than these two men.
We can't tell you how glad we are that we called them. If you are faced with a similar situation or just need normal snow and ice removed, call Ice Dam Guys. You'll get fast, courteous, efficient service.
These guys are the greatest! Thanks, Ice Dam Guys!
We had a record snowfall here in Idaho last winter, (over 48 inches overall non-stop - once with 16 inches overnight,) and it was more than we could handle without professional help.
Locally, many structures had already collapsed from the build-up and we were fearful of the weight on our roof from 3+ feet of compressed snow, not to mention the terrible ice dams! We called Ice Dam Guys, and they were terrific.
Easy to reach, good, fast, polite customer service. They scheduled us the next day and got to work on our emergency situation.
Two men showed up early and began the much needed melting of the ice dams and snow removal.
They worked a half-day and cleared off the majority of snow from two structures, (we have a guest house,) and more importantly all of the ice. I can't say I've met a nicer, politer, more efficient crew than these two men.
We can't tell you how glad we are that we called them. If you are faced with a similar situation or just need normal snow and ice removed, call Ice Dam Guys. You'll get fast, courteous, efficient service.
These guys are the greatest! Thanks, Ice Dam Guys!
Cindy K.
Sep 2017
Last winter was a brutal one for the Boise, Idaho, area. Snow fell in record amounts and many homeowners experienced water leaks inside their homes because of ice dams that built up on rooftops. My husband and I had just moved into a brand new home and were horrified to discover that we had water leaking through the ceiling one morning. I had seen a story on our local news about Ice Dam Guys, so I gave them a call and was so relieved that they could get to us that day. Within a few hours, a team of two workers arrived, explained the snow and ice removal process to us, and promptly got to work. They worked tirelessly for about five hours, giving me updates throughout the process. Both of the young men were very courteous and professional, and I was greatly impressed with their work. Ice Dam Guys is a trustworthy company that I would highly recommend to anyone in need of snow and ice removal.
Kim O.
Sep 2017
GREAT!!! All of my neighbors wish they had used them. Worth every penny and what a hard working guy who did the work!!
Mary D.
Sep 2017
Very well. They answered the phone when I called and detailed out the entire process. They were prompt to respond.
Vince H.
Aug 2017
Took time to explain many options. Work completed on schedule.
Mary B.
Aug 2017
Ice Dam Guys answered our initial phone call promptly and we were quickly scheduled for the job. They were friendly, professional, very hard-working. We were extremely pleased with the results, as they removed huge ice dams and accumulated snow from the roof of our house.
Stephen T.
Aug 2017
We were extremely happy with their quick response. They were on the site within 2 hours of our call. The tech gave us updates throughout the day while fixing our ice dam. We would use them again if needed, and would definitely recommend them to other people.
Vince H.
May 2017
Excellent work. Well explained before hand.
John C.
Feb 2016
unknown
Bruce K.
May 2015
unknown
HEATHER E.
May 2015
unknown
Marjorie S.
May 2015
unknown
Janet Y.
Feb 2015
They're doing great. They're the only ones willing to get up on my roof with the snow and the ice and take the ice dams off so I like them. They came when they said they'd come. They're $475 an hour and they require a two hour minimum. However, other companies that quoted us quoted $900 just to set-up. Then about the same amount per hour afterwards. They were late but the reason why is they had an equipment problem so it really wasn't their fault. They came and told me they were going to be late.
Michelle C.
Jan 2015
Ice dam near edge of roof was removed - about a 3ft. deep edge along 2nd story roof line. The experience was just so-so. Some of the ice slid off and damaged a gazebo frame below. The amount of the bill exceeded my expectations. The service provider seemed to lack customer skills and maturity. However, enough ice was removed from the roof to prevent leaking in the house.
Response from Ice Dam Guys
"Thanks for taking the time to leave us some feedback via Angie's List, [member name removed]. It has been about a year since we were last at your residence. If there was any damage done to your property (e.g. your gazebo), you and/or our technician should have notified us immediately. This is the first anyone has heard of damage done to your property. Sometimes when dealing with large ice dams atop a sloped roof, sliding chunks of ice can be extremely unpredictable and unavoidable. Although damage rarely happens, you know firsthand that from time to time it does. A good technician does his very best to save you time and money by removing large chunks of ice (rather than taking twice the time to melt the entire dam from top to bottom). In this case – our effort to save you money backfired, and a chunk of ice fell onto your gazeebo. It’s sometimes true what they say “no good deed goes unpunished”. Please give us a call and let us know how we can help. As I said earlier, we had no idea this damage occurred. But we hope that you’ll find comfort in the fact that you hired the best ice dam removal company on the planet. Even though a year has passed – we’ll gladly take care of you. Thanks for leaving us a kind review and bringing this issue of damage to our attention. Ice Dam Guys"
Peter H.
Dec 2014
unknown
Response from Ice Dam Guys
"Thanks for the great review [Member Name] - it was much appreciated! Wishing you and your entire family a Merry Christmas (and an ice dam free 2015!). Ice Dam Guys"
JAMES B.
Jul 2014
It was a very windy day and the tech was up on the roof. He was quite remarkable! He did a very good job for me.
Response from Ice Dam Guys
"Hi there [member name removed], Thank you so much for your kind words and appreciation for what we do. It's certainly not cheap, but what my techs go through on a day-to-day basis is truly tough! You made my night being notified of this review. Thank you so much! Have a wonderful rest of the summer, and an "ice dam free" 2014/15 winter! :o)"
Glynn D.
Jul 2014
unknown
Michael G.
Jul 2014
unknown
DAVID L.
Jun 2014
unknown
Ian W.
Jun 2014
Very well
Response from Ice Dam Guys
"Glad we could help. Thanks for the review!"
Susan S.
Jun 2014
They responded promptly after I purchased the big deal and work was performed the next day. Cost was considerably higher than I expected, but I have never had this service performed before. We decided to keep the work to whatever could be completed in the 2-hour minimum. There was a small problem in that the service team did not fully shut off my water outside, but once the problem was discovered, they again were very responsive and offered to pay the extra water usage on my bill.
Response from Ice Dam Guys
"Thanks for the review! Yes, ice dam removal is costly for a multitude of reasons, but we do strive to be the best. Unfortunately there is always a possibility for errors, and when that happens we do our utmost to correct them as quickly as possible. Glad we could help"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Ice Dam Guys is currently rated 4.8 overall out of 5.
Ice Dam Guys accepts the following forms of payment: CreditCard
No, Ice Dam Guys does not offer free project estimates.
No, Ice Dam Guys does not offer eco-friendly accreditations.
No, Ice Dam Guys does not offer a senior discount.
Yes, Ice Dam Guys offers emergency services.
No, Ice Dam Guys does not offer warranties.